Matthew

Matthew Clark-Massera

2

Article
Last Month

50.0%

Set up SMS Alerts

Published January 26th, 2023 by Matthew Clark-Massera

Alerts can be sent via TG to a user's mobile number. Please contact your Digital Matter representative for pricing information.  To set up for SMS alerts:  Go to Admin -> Organisations Edit the organisation you wish to set up SMS for, and set the SMS provider: TG - Default SMS (Clickatell)  TG - Default SMS (SA only) for South African users. (Cli

1636 Views 1 min

Bluetooth Scanning - [Oyster Edge]

Published February 1st, 2023 by Matthew Clark-Massera

The Oyster Edge has a 5.2 Bluetooth® Low Energy (BLE) module. This enables a large number of flexible solutions to be implemented using the Oyster Edge + 3rd party BLE Tags or Sensors.  See Bluetooth Asset Tracking for an overview. This guide covers how to configure the device to scan periodically for BLE Tags and sensors. Setting the Bluetooth® Fir

1426 Views 2 min

Connect 1-Wire Keypad to a Wired Device

Published April 18th, 2023 by Matthew Clark-Massera

  Applies to: Device Firmware Version Dart3-2G and Dart3-4G All Versions G120-2G and G120-4G All Versions G70-2G and G70-4G All Versions 1-wire iButton keypads can be connected to a DM device. This provides an option for where a keypad is required instead of a swipe fob/access card. Some organisations prefer this as cards/fobs do not need to be dist

1701 Views 1 min

Mounting and Installation [Yabby3]

Published January 31st, 2023 by Matthew Clark-Massera

The Yabby3 can be mounted on the asset to be tracked using screws, bolts, cable ties, magnets, or industrial adhesives. When choosing a mounting point, you have two competing goals: To minimize the chances of the device being accidentally crushed, dislodged or discovered by a thief To maximize the GPS and mobile reception and provide adequate ventil

1276 Views 1 min

SIM Cards and Data Usage - [Dart3]

Published January 26th, 2023 by Matthew Clark-Massera

Disclaimer This article is intended to assist partners in selecting between LTE-M/NB-IoT, determining costings, and choosing SIM providers. Advice is general and partners should conduct their own testing and make an informed decision. It should be noted that Digital Matter supply devices globally, but have offices based in the US, South Africa and A

1228 Views 4 min

Changing the Update Rate - Oyster3

Published January 31st, 2023 by Matthew Clark-Massera

Applies to: Oyster3-4G, Oyster3-4G-Bluetooth, Oyster3-2G The Oyster3 has different configurable tracking modes to best fit a variety of applications. Additionally, if an asset is stolen, the unit can be put into Recovery Mode, where the unit will live-track with an increased update rate for a configured time period, to aid in asset recovery.  The be

1663 Views 1 min

SPOT Devices (beta)

Published January 27th, 2023 by Matthew Clark-Massera

Telematics Guru can accept data from SPOT Devices, such as a SPOT Gen3 or Gen4 SPOT devices send their data to either the Pivotel Services Gateway (typical in Australia) or the GlobalStar Platform.  The integration and method of connection to TG for each is slightly different. Data via Pivotel (PSG) Point your device to: http://<device-region>

1417 Views 1 min

Oyster LoRaWAN® Config App

Published January 31st, 2023 by Matthew Clark-Massera

https://www.oemserver.com/tools/OysterLoRaWAN/ConfigTool/setup.exe Should you wish to revert all setting to the default values, use these steps: Hover over this area (shown with 1) of the tool to find the ... (3 dots) Click to get the context menu, and select "Reset desired to default"

1554 Views 1 min

Driver Scorecard Report

Published January 26th, 2023 by Matthew Clark-Massera

The Driver Scoring Report is available under the Fleet Reports section for organisations with the “Driver” functionality enabled. The driver score is calculated as follows: Each driver starts with a score of 100 Points are deducted for the number of restricted events per 100 kilometres/miles KM or Miles is dependant on the user's unit settings Each

1620 Views 1 min

G62 Cellular Firmware Release Notes

Published January 27th, 2023 by Matthew Clark-Massera

Subscribe To Updates Subscribe to our technical newsletter to be notified of bug fixes and firmware updates v2.15 / 3.15 Bugfix for runtime incrementation v2.13 / 3.13 Improved run hour incrementation v2.12 / 3.12 Reduced the risk of the 4G modem entering an unrecoverable fault state v2.11 / 3.11 Fix for repeated "Modem turn off failed" issue v2.10

1213 Views 1 min

Setting up a User Account

Published January 26th, 2023 by Matthew Clark-Massera

When you create a user in Telematics Guru, that user account is created in the Organisation that you are currently logged in to. For example, if you're a partner of Organisation A, with B, C and D as subsidiaries, you'll need to go to Account >> Switch Organisation >> Select Organisation B >> Admin >> Users, to add a user int

1639 Views 1 min

Upload Timeouts - Network Registration Strategy

Published February 1st, 2023 by Matthew Clark-Massera

Applies to (Cat-M1/NB-IOT device range): Device Firmware Version Barra GPS All Versions Barra Edge  All Versions Oyster3 4G All Versions Oyster3 4G Bluetooth All Versions Oyster Edge 4G All Versions Yabby3 All Versions Yabby Edge 1.12+ Remora3 All Versions For information specific to our global range, see Network Settings - Global Devices  A failed

2657 Views 1 min

Scheduled Maintenance Reminders (SMR)

Published January 26th, 2023 by Matthew Clark-Massera

Telematics Guru automatically calculates run hour and odometer estimates based on incoming device data. The Scheduled Maintenance Reminder (SMR) module allows jobs and maintenance schedules to be created for assets using this information.  Schedule Types Jobs can be run based on the following schedules: Odometer E.g. service the asset every 10 000km

2454 Views 2 min

Fuel Level Monitoring - Reading Technoton DUT-E S7 and Escort Probes

Published January 27th, 2023 by Matthew Clark-Massera

We have integrated 2 different Fuel Probes into our device FW, such that they can be read by our BLE gateway devices the G120, G150, Remora2, Remora3, Oyster3-4G-BLE and Eagle. This enables fuel level monitoring solutions to be provided! While it is possible on all the aforementioned devices, the G120 and G150 are best suited. It can be hard-wired i

2524 Views 5 min

Hawk On-Board Control - Turn on Pump when tank level is too low

Published January 27th, 2023 by Matthew Clark-Massera

The Hawk is able to interface with a wide variety of sensors to report on data such as tank level. The data may be used for analysis or importantly generating actions.  This example shows how the Hawk can be configured to turn on a pump if the tank level gets too low.  1. Application Description The MaxBotix MB7040 I²C Ultrasonic Range Sensoris used

1624 Views 1 min

Hawk - Configure MaxBotix MB7040 I²C Ultrasonic Range Sensor

Published January 26th, 2023 by Matthew Clark-Massera

Related Articles Please ensure to also read the below for full details on configuring Tasks and I²C Sensors for the Hawk Hawk Operation - Task Schedules Configure I²C Sensor Readings   The Maxbotix MB7040 is an Ultrasonic Range Sensor. It is commonly used to measure tank level. It can be placed at the top of a tank, and the distance measured by the

1578 Views 1 min

G70 Firmware Release Notes

Published January 27th, 2023 by Matthew Clark-Massera

Subscribe To Updates Subscribe to our technical newsletter to be notified of bug fixes and firmware updates 1.16 After-Hours Immobilization added 1.15 Immobilisation Patch 1.14 Ability to control buzzing independently from overspeed logging. 1.12/1.13 Fix for immobilisation control 1.11 Added support for remote override for driver ID immobilisation

1715 Views 1 min

Setting up Stationary Bluetooth® Gateways

Published January 27th, 2023 by Matthew Clark-Massera

Our range of Bluetooth® enabled gateway devices and tags allow for a variety of low-cost asset tracking solutions. See - Bluetooth Tracker | Bluetooth® GPS Asset Tracking Devices A key use-case is inventory and asset management across multiple sites.  Gateway devices are placed in warehouses, installed in delivery vehicles Bluetooth tags are placed

2373 Views 9 min

Connecting to Telematics Guru over Senet

Published January 27th, 2023 by Matthew Clark-Massera

Senet is a LoRaWAN network software provider. They are based in the USA, but run networks around the world. Telematics Guru now supports Oyster LoRaWAN data from Senet. For now, it is uplink only integration. Future support may include: OTA configuration changes via downlinks. The Yabby device will also be supported, with a minor change to the URL e

1813 Views 1 min

Initial Provisioning [Yabby3]

Published January 31st, 2023 by Matthew Clark-Massera

This guide is intended to assist new users in getting an Yabby3 online for the first time. Once you have some experience with the device, this process may change slightly. e.g. you may wish to queue firmware and parameter updates before inserting a SIM and batteries - so that the device picks up new settings once it gets online. In the Box You will

1564 Views 3 min

Changing the Update Rate - [Yabby3]

Published January 31st, 2023 by Matthew Clark-Massera

The Yabby3 has different configurable tracking modes to best fit a variety of applications. Additionally, if an asset is stolen, the unit can be put into Recovery Mode, where the unit will live-track with an increased update rate for a configured time period, to aid in asset recovery.  The below recordings show how to quickly and easily configure th

1115 Views 1 min

Device Manager Billing

Published January 25th, 2023 by Matthew Clark-Massera

A device will attract a Device Manager fee under the following conditions: It has a connector set to send data to a 3rd party platform (not null)  It connects in during the month more than 8 times (this allows for some limited testing without attracting a charge) If the device is set to send data via a connector to Telematics Guru, there is no separ

2715 Views 1 min

Harsh Driving Event Setup

Published January 25th, 2023 by Matthew Clark-Massera

Applies to: Device Firmware Version Bolt2-4G  All Versions Dart3-2G and Dart3-4G All Versions G120-2G and G120-4G All Versions G150-Global All Versions G70-2G and G70-4G All Versions The above hard-wired devices can log the below accelerometer based harsh driving events: Harsh Acceleration Harsh Braking Harsh Cornering Installation and Auto-Orientat

2810 Views 3 min

Location Engine Lookup Settings

Published January 31st, 2023 by Matthew Clark-Massera

Edge Device Overview Check out the 'Edge' range of devices on our website.  See  Indoor/Outdoor GPS Edge Range , and download an overview  HERE The 'Edge' range of devices rely on our  Location Engine  in order to resolve raw 'scan' data into positions (lat/long). Obtaining a location is complex, but we can think of it happening in two key stages, e

2205 Views 2 min

Oyster Cellular Firmware Release Note

Published February 1st, 2023 by Matthew Clark-Massera

Subscribe To Updates Subscribe to our technical newsletter to be notified of bug fixes and firmware updates v1.10 Added GPS satellite count and signal strength filter for higher position certainty Made the Wake Filter for Jostle Based Trips and Recovery Mode configurable Added new GPS and upload timeout options for Recovery Mode v1.9 Reduced inrush

1239 Views 1 min

Alert Notifications through WebHooks

Published January 26th, 2023 by Matthew Clark-Massera

What are WebHooks? WebHooks are a way that one application can send a message to another.So when something happens in one app - it triggers a WebHook to send some data to another - and the other app can use this data and perform other actions if necessary. It is an example of a 'push' message as based on an event, Telematics Guru will push some data

2707 Views 4 min

G70 Harness Definition

Published January 27th, 2023 by Matthew Clark-Massera

The G70 comes with a 1m long, 10 wire harness.  15 mm is pre stripped on the loose ends of the input (red), ground (black) and the ignition (white) wires. 24 AWG Wire Definition PIN  COLOUR FUNCTION 1   VIN 2   GROUND 3   IGNITION 4   DIGITAL INPUT 1 5   DIGITAL INPUT 2 6   DRIVER ID 1  (iButton Data / Wiegand D1 / TTL TX) 7   DRIVER ID 2  (Digital

2948 Views 1 min

Initial Provisioning - Yabby Edge LoRaWAN®

Published January 31st, 2023 by Matthew Clark-Massera

In the Box You'll get a compact box containing the Yabby Edge LoRaWAN + standard housing. The 6 housing screws will be in a small packet inside the housing. DMLink Cable and App For provisioning, a DMLink cable is required: A Windows provisioning app is used and can be downloaded here: https://www.oemserver.com/tools/LoRaWANProvisioningTool/setup.ex

1492 Views 1 min

Sentrius Laird BT510 Multi-Sensor

Published January 27th, 2023 by Matthew Clark-Massera

Our Bluetooth® gateway devices support the reading of generic tag data (see Integrating Tags and 3rd Party Bluetooth® Tag Support) without needing special firmware modification per tag. This means various 3rd party tags can be quickly and easily made to work with our devices. An example of this is the Laird BT510 this is a Bluetooth® 5, long-range m

1789 Views 1 min

Yabby Edge Cellular - Location Scanning Parameters

Published February 2nd, 2023 by Matthew Clark-Massera

The Yabby Edge Cellular determines its location differently to traditional GPS devices. In order to get a position, the following occurs: The device scans for GNSS and Wi-Fi signals. This is satellite data (time delay and sat number) - along with nearby Wi-Fi access points        This article covers the settings for these scans. This data is sent to

1916 Views 5 min

Oyster Cellular Battery Capacity Estimate

Published February 1st, 2023 by Matthew Clark-Massera

It is useful to estimate the remaining capacity of the Oyster Cellular batteries. The nature of the Lithium AA batteries (LiFeS2) recommend for the Oyster requires a capacity estimate to be made based on sampling the battery voltage after at least 3 hours at a low current. The Oyster attempts to sample the battery voltage at a low current, and the h

1256 Views 1 min

Transported Trips - Prevent towing incrementing Run hours and Odometer

Published January 27th, 2023 by Matthew Clark-Massera

Digital Matter tracking devices cater for a number of different ways to start a trip. When a device is in trip, it's "Trip Status Flag" will be set in the digital inputs (separate to bit 0). Telematics Guru and other software platforms can utitlise this to aid in determining when a device is in a trip. Input 0 (bit 0) is the IGNITION input and Telem

1879 Views 1 min

Telematics Guru Mobile Release Notes

Published January 26th, 2023 by Matthew Clark-Massera

2.33.0 (iOS and Android): 11 June 2024 Enhancements: Support for viewing asset speed telemetry Support for immobilisation with expiry on support devices Fixes: Minor improvements to stability 2.32.0 (iOS and Android): 17 April 2024 Enhancements: Support for BLE Driver ID Maintenance: Improved de-clustering at max zoom Fixes: Fixed issue where recove

5557 Views 9 min

RAG Report

Published January 26th, 2023 by Matthew Clark-Massera

Telematics Guru has a RAG (Red, Amber, Green) Report.  Example Output The report shows the following information Speeding events (based on speed bands configured) - see Speed Monitoring in Telematics Guru Total Trip Duration (minutes) % of this trip time spent speeding # Harsh acceleration events # Harsh braking events # Harsh Driving events Total k

2116 Views 1 min

SIM Cards and Data Usage - Oyster3

Published January 31st, 2023 by Matthew Clark-Massera

Disclaimer This article is intended to assist partners in selecting between LTE-M/NB-IoT, determining costings, and choosing SIM providers. Advice is general and partners should conduct their own testing and make an informed decision. It should be noted that Digital Matter supply devices globally, but have offices based in the US, South Africa and A

1639 Views 5 min

Movement Detection with No GPS Locations [Yabby3]

Published January 31st, 2023 by Matthew Clark-Massera

One application of interest for battery powered devices are door open/close alerts. To track things like unauthorised access to a room, building or container (perhaps with precious cargo inside). In such applications, where there is no available power source, we require a battery powered device like the Yabby3. Accelerometer Activity on the Yabby3-

1125 Views 1 min

Oyster Sigfox Config App

Published January 27th, 2023 by Matthew Clark-Massera

As discussed in this article, the Windows config application with the USB adapter cable is one of two options for changing settings and updating firmware on the Oyster Sigfox device. This article gives more detail on how to install and use the application. Before you start: You will need: An Oyster Config Adapter from Digital Matter. This is a USB t

1453 Views 1 min

Hawk Dimensions

Published January 26th, 2023 by Matthew Clark-Massera

Hawk/Hawk Lite PCB LiPo Housing 2D Housing

1398 Views 1 min

Hard-Wired Devices: Overview of Operation + Logging Parameters

Published January 26th, 2023 by Matthew Clark-Massera

Applies to: Device Firmware Version Bolt2-4G  All Versions Dart3-2G, Dart3-4G, Dart3-4G-BLE, Dart3-Global-BLE All Versions G120-2G and G120-4G All Versions G150-Global All Versions. See additional configurations for v1.5+ G70-2G, G70-4G, G70-4G-BLE All Versions Trip Tracking Modes Our devices revolve around the concept of a 'Trip' for tracking. Ther

2587 Views 3 min

Mounting and Installation - [Remora3]

Published January 31st, 2023 by Matthew Clark-Massera

The Remora3 can be mounted on the asset to be tracked using screws, bolts, cable ties, magnets, or industrial adhesives. When choosing a mounting point, you have two competing goals: To minimize the chances of the device being accidentally crushed, dislodged or discovered by a thief To maximize the GPS and mobile reception and provide adequate venti

1102 Views 1 min

Location Engine Billing

Published January 31st, 2023 by Matthew Clark-Massera

The Location Engine cloud infrastructure is a critical part of the 'Edge' range of devices - handling a variety of tasks key to the overall device performance. Edge devices send 'raw' GNSS, WiFi, and Cell Tower data - which the Location Engine resolves into lat/long positions. In order to achieve this data is sent to a variety of lookup providers. T

2543 Views 2 min

Decoding the Guppy LoRaWAN® Payload

Published January 31st, 2023 by Matthew Clark-Massera

You can find the full payload specification and example decoder here. The decoder below is written in Java Script and may be freely used as example code. To inspect the code, open this link and inspect the Java Script source. Usually this is done with F12 in your browser. Note that the "xyz" elements of the output are derived from the inclinationDeg

1395 Views 1 min

3-Wire Install - [Dart3]

Published January 26th, 2023 by Matthew Clark-Massera

The Dart3 is supplied with a 12-wire harness. The harness contains pins for various I/Os. For many installs, where we simply are looking for 'standard' vehicle tracking, we only need to connect 3-wires. For quick plug-and-play installs, there are additional Dart3 harness options (OBDII harness, Cig Lighter harness) - or the Bolt2 is a good option. T

2563 Views 1 min

G62 LoRaWAN® Configuration and Usage Guide

Published January 31st, 2023 by Matthew Clark-Massera

Click this link to check out the G62 LoRaWAN on the Digital Matter Website. The G62 LoRaWAN provides a number of configurable parameters, to allow its behavior to be tailored to specific applications. Factors affecting the configuration you might choose include: How many messages per day your network will allow What external devices need monitoring

3192 Views 15 min

"Edge" vs 'Traditional' GPS Devices

Published February 2nd, 2023 by Matthew Clark-Massera

Digital Matter supply an industry leading range of battery powered devices. Check out the entire range here. Industry-leading performance is about optimising several key areas: Price Performance - i.e. the accuracy and reliability of data Power - super long battery life Selecting the right device for the application is critical in ensuring the best

2872 Views 3 min

Getting Started - Inviting Users

Published January 26th, 2023 by Matthew Clark-Massera

How to Set up a User in Telematics Guru Navigate to Admin >> Users in Telematic Guru and select 'Invite User' You will be presented with a dialogue: Email addresses of users to invite - you can invite up to 20 at once Base their permissions, report access and asset access on a pre-built template (these are templates loaded in the system) Or ba

2062 Views 1 min

Plug and Play Options for Wired Devices

Published January 27th, 2023 by Matthew Clark-Massera

There are scenarios where a plug and play option is preferable, such as rented assets, or temporary testing.  The Bolt2 is a plug and play tracker which simply plugs into the OBDII port and can even be easily hidden with a Y-splitter cable For other device types, there are other options. Digital Matter supply OBDII and Cigarette Lighter Harness opti

2441 Views 1 min

Yabby GPS Firmware Release Notes

Published January 31st, 2023 by Matthew Clark-Massera

Subscribe To Updates Subscribe to our technical newsletter to be notified of bug fixes and firmware updates v2.21 / 3.21 Recovery Mode Flag Fix v2.20 / 3.20 Fix for repeated "Modem turn off failed" issue v2.19 / 3.19 Added cell tower fallback v2.18 / 3.18 GPS aiding data fix v2.17 / 3.17 Improvements to low battery behaviour v2.16 / 3.16 Latest APN

1130 Views 1 min

How to Use the Installer Page

Published January 25th, 2023 by Matthew Clark-Massera

Devices using Direct Integration mode. This installer page is not useful/suitable for devices using the Direct integration mode - as no device data passes through our servers. Using this page can be misleading as fields like 'Last GPS update' will not be current/updated.   This Article refers to the https://devicemanager.digitalmatter.com/installer

4334 Views 2 min

Disabling Devices

Published January 27th, 2023 by Matthew Clark-Massera

Sometimes, users wish to completely disable/deactivate a device. i.e. - they want to install it in an asset, and only 'turn on' the tracking (and subscription cost) some time later. In general it's best to simply install a device at the time we wish to start using it. Disabling a device is not as simple as it may seem. Our devices are embedded devic

1709 Views 2 min

Points of Interest and Distance Order Markers

Published January 26th, 2023 by Matthew Clark-Massera

Points of Interest and Distance Order Markers are available on the live view in Telematics Guru, and help to quickly identify the answers to questions like "Which of my assets is nearest to this place/point?" - and make the map easier to view at a glance.  Some use cases that Points of Interest have been used for include: A security company offers s

1723 Views 2 min

CSV Device Info Export

Published January 25th, 2023 by Matthew Clark-Massera

The information in the OEM Admin Interface can be exported into a CSV file. This is data such as Device Serial Number, IMEI, SIM Serial (ICCID) etc. OEM To get an export, do the following: Login to www.oemserver.com Got to the Devices view. Use searching and filtering to limit the view to devices you are interested in. Use the selection tickboxes or

1872 Views 1 min

First Start - Barra GPS

Published April 29th, 2024 by Matthew Clark-Massera

Let's assist you in getting a Barra GPS online for the first time. In the Box You will get a compact box containing the Barra. The 8 housing screws will be in a small packet inside the housing. The image below depicts a Barra GPS device. Screw Type: 2.5mm x 8mm Pozi-Pan Head Screws Provisioning Process Electrostatic Discharge (ESD) Warning The compo

651 Views 5 min

Oyster LoRaWAN® - Configuration and Usage Guide

Published January 31st, 2023 by Matthew Clark-Massera

Click this link to check out the Oyster LoRaWAN on the Digital Matter Website. The Oyster LoRaWAN provides a number of configurable parameters, to allow its behavior to be tailored to specific applications. Factors affecting the configuration you might choose include: How many messages per day your network will allow How often you intend to change t

2984 Views 19 min

Yabby Edge LoRaWAN® Integration

Published January 31st, 2023 by Matthew Clark-Massera

The attached document describes all of the uplink and downlink message requirements for working with a Yabby Edge LoRaWAN device. Yabby Edge LoRaWAN Integration

1987 Views 1 min

TG - Asset Billing, Admin and Billing Reports

Published January 26th, 2023 by Matthew Clark-Massera

Asset Billing It is important for partners to note that billing is according to Active Assets. An asset will be billed under the following conditions: An asset is active in an organisation, for any length of time, in a given month (i.e. not disabled)  AND it has a serial number AND it has connected at least once after adding to the manage assets pag

2558 Views 6 min

Sim Cards + Data Usage - Oyster Edge

Published February 1st, 2023 by Matthew Clark-Massera

Disclaimer This article is intended to assist partners in selecting between LTE-M/NB-IoT, determining costings, and choosing SIM providers. Advice is general and partners should conduct their own testing and make an informed decision. It should be noted that Digital Matter supply devices globally, but have offices based in the US, South Africa and A

1516 Views 5 min

Driver ID Options

Published April 18th, 2023 by Matthew Clark-Massera

Applies to: Device Firmware Version Dart3-2G and Dart3-4G All Versions G120-2G and G120-4G All Versions G70-2G and G70-4G All Versions G150-Global All Versions Our wired devices support a variety of Driver ID options to provide driver behaviour monitoring, access control and log-booking solutions. If a worksite already has a specific reader or card

2696 Views 4 min

Hawk - Digital Input Battery Life Effects

Published January 27th, 2023 by Matthew Clark-Massera

Hawk Technical Specifications can be found here - https://www.digitalmatter.com/devices/hawk/hawk-tech-specs/ There is 1 x Digital Input on the Hawk baseboard, with the below spec Configurable pull up/pull down 0-40V DC input range On/Off thresholds On >2V Off <1 V Can be used for pulse counting (max 40Hz) The Digital Input can be used to moni

1214 Views 1 min

Commonly Seen Device Logs/Errors

Published January 25th, 2023 by Matthew Clark-Massera

This article shows a list of commonly seen debug log messages sent by devices. They can be viewed here - View Device Logs. By default, "Severe" logs are recorded by the device and uploaded to the server.  Not every log indicates a problem, sometimes it is just an event that we feel is useful to record. An example would be a few logs showing connecti

4349 Views 9 min

Encoding the Yabby 3 LoRaWAN® Downlink

Published January 31st, 2023 by Matthew Clark-Massera

You can find the full payload specification here, and a downlink encoder below. Yabby 3 LoRaWAN Downlink Encoder This encoder is written in Java Script and may be freely used as example code. To inspect the code, open this link and inspect the Java Script source. Usually this is done with F12 in your browser.  iframe generator  

1860 Views 1 min

Example Payload

Published January 25th, 2023 by Matthew Clark-Massera

{ "SerNo": 173340, //Serial Number of Device "IMEI": "35275309167XXXX", //IMEI of device "ICCID": "8961018500229963XXXX", //ICCID of SIM card "ProdId": 75, //Product ID of DM device "FW": "75.2.2.2", "Records": [ { "SeqNo": 31070, //Unique Sequence number "Reason": 11, //Log reason - See log reasons.pdf "DateUTC": "2019-09-20 00:44:18", //Date of Re

2449 Views 1 min

SensorData Sigfox - Configuration and Usage Guide

Published January 27th, 2023 by Matthew Clark-Massera

The SensorData provides a number of configurable parameters, to allow its behavior to be tailored to specific applications. Factors affecting the configuration you might choose include: How many Sigfox messages per day you have on contract How often you intend to change the batteries, and the type of batteries in use How good the GPS reception is in

1504 Views 6 min

G120 & G150 Iridium Quick Start Guide

Published January 31st, 2023 by Matthew Clark-Massera

Below are the minimum steps needed to set up a G120/G150 Iridium device. For iridium hardware requirements, please refer to this article, Iridium hardware requirements for the G120 and the G150. For a complete, detailed guide of the G120/G150 Iridium and how it works, see G120 & G150 Iridium Set Up and Operation.  Required Components: G120/G150

2352 Views 1 min

Remora2 - Technical Drawing

Published February 2nd, 2023 by Matthew Clark-Massera

Please find attached the technical drawings for the Remora2 housing. Remora 2.pdf

1284 Views 1 min

Decode Sigfox Uplink Payload using your Browser

Published January 27th, 2023 by Matthew Clark-Massera

You can find the full payload specification here. We also provide worked examples, and a sample javascript decoder. This decoder is written in Java Script and may be freely used as example code. To inspect the code, open this link and inspect the Java Script source. Usually this is done with F12 in your browser.  Oyster Sigfox Uplink Decoder Hex/Bas

1135 Views 1 min

Checklists - QR Code Generation and Scanning

Published January 27th, 2023 by Matthew Clark-Massera

Checklists can be configured such that an asset and/or project selection is required.  i.e. - We have completed a Vehicle Prestart on Truck ABC 123, for a specific project.  Telematics Guru can generate data to create QR Codes for a checklist. The QR code can be attached to an asset, and then if a user scans this QR code from within the TG app, the

2629 Views 1 min

Turn on Debug Logging

Published January 25th, 2023 by Matthew Clark-Massera

Devices hold debug verbosity settings. This controls how many debug records are logged. The setting can specify 4 different levels for a number of device modules (GPS, GSM, Accelerometer, etc). The 4 levels are: Info: maximum information; highest data usage; only use this level if you are debugging a problem (eg. movement threshold crossed; starting

2163 Views 1 min

Iridium Troubleshooting

Published January 31st, 2023 by Matthew Clark-Massera

If your Iridium connection is not working properly, there are usually a few clues that point towards an issue. You can tell an Iridium device is not failing over when in the telemetry you see large >30min (setting dependent) transmission delays, but then when you switch to Iridium records there are none being logged. In Telematics Guru, to view C

3698 Views 3 min

Issues with Firmware Updates

Published January 25th, 2023 by Matthew Clark-Massera

Sometimes a device will appear as if it is 'stuck' in a FW update. However this is rarely the case. OEM will have an indication that a FW update is due like so: In most cases once a device connects in, it will download and apply the update, and then this column is cleared.  The process by which FW updates are applied is: FW update is actioned in OEM

1332 Views 1 min

SensorData LoRaWAN® - Configuration and Usage Guide

Published January 31st, 2023 by Matthew Clark-Massera

The SensorData provides a number of configurable parameters, to allow its behavior to be tailored to specific applications. Factors affecting the configuration you might choose include: How many messages per day your network will allow How often you intend to change the batteries, and the type of batteries in use How good the GPS reception is in you

2604 Views 16 min

LiPo battery storage [G120]

Published January 31st, 2023 by Matthew Clark-Massera

The G120 comes fitted with a 1100mAh, Lithium Polymer (LiPo) internal back up battery. This allows for External Power Removed Alerts if the device is unplugged, and for the device to track for some time after being unplugged LiPo batteries are commonly used as they are light weight and compact.  Over time and use, batteries degrade, such that their

1247 Views 1 min

Introducing Telematics Guru

Published January 26th, 2023 by Matthew Clark-Massera

Telematics Guru (TG) is a full-featured Telematics software for end-users.  This article will introduce some of the TG basics. The following articles will go into more detail.  Ensure you check out all the sub-folders of this TG knowledge-base to view all of the many features of TG! If you need any assistance, have a query about a feature, or have a

2680 Views 1 min

Dart2 Product Change Notifications (PCNs)

Published January 26th, 2023 by Matthew Clark-Massera

2020.10.26 - New Production Firmware 2.7

1285 Views 1 min

Bluetooth® Tag Alerts on Telematics Guru

Published January 26th, 2023 by Matthew Clark-Massera

Our Digital Matter Bluetooth Gateways, such as the Remora3, Oyster Edge, G120 and G150 log which tags have been updated, lost or found. Telematics Guru now supports Tag Alerts - Lost and Found as well as alerting on Tag Data .  Your organisation requires the "Tags" permission in order to configure Bluetooth Tag Alerts. Setting up Bluetooth Tag Alert

2348 Views 1 min

SensorData LoRaWAN® - Configuration App

Published January 31st, 2023 by Matthew Clark-Massera

Download the app here:  https://www.oemserver.com/tools/SensorDataLoRaWAN/ConfigTool/setup.exe Notes : The app is for Windows only It automatically updates to the latest version before launching If the SensorData LoRaWAN device is asleep, it cannot detect that the cable has been plugged in. It must be woken up. To wake it, you can either hold the bu

1914 Views 1 min

Dart Wiring Diagrams

Published January 26th, 2023 by Matthew Clark-Massera

For a discussion on setting up driver ID or immobilisation methods with the Dart2, see the Dart2 article here 1. Immobilisation using Telematics Guru 2. Immobilisation without scanning Driver ID 3. Dart with iButton wiring 4. 3 Wire install.

2813 Views 1 min

Proof of Service - Renting Assets

Published January 27th, 2023 by Matthew Clark-Massera

If you have a device attached to a hired Asset/Vehicle/etc and need to supply usage statistics such as distance/run hours for a specific period there are a few methods that you can implement to save, categorise and export the information. This article covers a few ways to get key information and reports from TG for 'proof of service' such as: Time v

1586 Views 2 min

Yabby3 - Tracking Modes

Published January 31st, 2023 by Matthew Clark-Massera

The Yabby3 operates in a similar way to the Oyster3. Default Parameters - Out of the box, the device will: Heartbeat every 12 hours Log a position every 2 min, and upload every 30 min while in trip.  The Sony GPS module used in the Yabby3 has two operation modes Performance: The default mode of operation. The GPS works slightly harder to get a fix,

1523 Views 2 min

Battery Life Estimates - Oyster3

Published January 31st, 2023 by Matthew Clark-Massera

The Oyster3 boats 'Deploy-once' battery life with up to 10+ years on only 3 x AA user-replaceable batteries. Battery life is dependent on a host of features, yet this article will help you make predictions. Critical Settings for super-long battery life In order to maximize battery life, some key parameters should be applied for maximum battery life.

3298 Views 1 min

Hawk - Configure WNK8010TT Pressure Sensor

Published January 27th, 2023 by Matthew Clark-Massera

Related Articles Please ensure to also read the below for full details on configuring Tasks and I²C Sensors for the Hawk Hawk Operation - Task Schedules Configure I²C Sensor Readings   The WNK8010-TT sensor is a pressure sensor commonly used for tank level measurements.  The WNK8010-TT has been integrated and tested specifcially - but other sensors

1771 Views 1 min

The HTTP/HTTPS Connector

Published January 25th, 2023 by Matthew Clark-Massera

Please see our article Choosing an Integration Strategy for a discussion on the various integration options with our devices.  This article outlines the function and features of the HTTP/HTTPS JSON connector and how they can be used in integrating our devices into a 3rd party platform. Contact our support team for integration documents containing th

2956 Views 2 min

Forward LoRaWAN (non-Edge) device data to Telematics Guru via TTN (v3)

Published January 27th, 2023 by Matthew Clark-Massera

erThis guide covers how to configure TTN to forward Digital Matter LoRaWAN® device data to Telematics Guru.  NB: For DM 'Edge' devices like the Yabby Edge, there is a different process - see Setting up a Yabby Edge LoRaWAN Device via TTN (v3) 1. Add an HTTP Integration to Telematics Guru Select your application, then click Integrations, then Webhook

2252 Views 2 min

High-G Event Detection

Published January 23rd, 2023 by Matthew Clark-Massera

Supported Devices Device Firmware Version Notes Barra GPS All   Barra Edge All   Eagle 2G + Eagle 4G All    Falcon 2G + Falcon 4G All   Oyster v1 1.6+   Oyster2-2G + Oyster2-4G All    Oyster3 4G All   Oyster3 4G Bluetooth All Multi-Axis High-G available in 1.4+ Oyster Edge 4G All   Remora v1 1.35+   Remora2 All Multi-Axis High-G available in 2.21+ R

2616 Views 5 min

Guppy LoRaWAN® Python Payload Decoder

Published January 31st, 2023 by Matthew Clark-Massera

See attached Python Decoder for the Guppy Payload.  Acknowledgements: This decoder was written by Biswajit Sahu Disclaimer: As this was not produced by Digital Matter we cannot offer support for this decoder.  GuppyDecoder.py (4.12 KB)

1564 Views 1 min

Geofence Downloads to Device

Published January 27th, 2023 by Matthew Clark-Massera

Geofences can be downloaded directly from the server onto supported devices, allowing for a wide range of applications, including: Setting custom speed limits on private property, such as a mine site, and triggering a buzzer when the driver exceeds the limit. Turning on a vehicle's emergency lights in a specific area. Disabling cellular communicatio

2842 Views 5 min

Remora 2 Bluetooth Firmware Release Notes

Published February 2nd, 2023 by Matthew Clark-Massera

v2.7 Integrated ELA Frames: ID, ANG, MOV, MAG, T & RHT Fixed issue with large tag lists not showing all tags v2.6 Update to support Technoton Fuel Sensor payload change v2.5 Fixed CUB TPMS pressure readings when above 638kPA v2.4 Tag lost logs are now optional in "stationary" mode v2.3 Added Cub Tyre Pressure Sensor Added Technoton Fuel Sensor M

1303 Views 1 min

Mounting and Installation - Oyster3

Published January 31st, 2023 by Matthew Clark-Massera

The Oyster3 can be mounted on the asset to be tracked using screws, bolts, cable ties, magnetsor industrial adhesives. When choosing a mounting point, you have two competing goals: To minimise the chances of the device being accidentally crushed, dislodged or discovered by a thief.  To maximise the GPS and mobile reception and provide adequate venti

1833 Views 1 min

Dart Battery MSDS

Published January 26th, 2023 by Matthew Clark-Massera

See Attached LP502040-PCM-NTC-LD MSDS - Dart.pdf

1410 Views 1 min

Dart2 - Getting Started

Published January 26th, 2023 by Matthew Clark-Massera

The Dart 2 is the new version of the Dart and is also a compact, economical and feature rich 2G or 4G tracking device. It is designed to provide extremely cost effective tracking with all the quality and support of a Digital Matter product. It includes the latest GPS and cellular technology to give excellent performance at an entry level price.  dig

2794 Views 3 min

Falcon - Wiring in DM I2C Sensors

Published January 27th, 2023 by Matthew Clark-Massera

This guide is to be read in conjunction with the DM Temperature Sensor Datasheet. Digital Matter manufacture and supply a Temperature/Humidity (Ambient) I2C Sensor, and an I2C Temperature Probe. Check the above data sheet for specifications.   Ambient Sensor (Temperature and Humidity Sensor)  I2C Temperature Probe Connecting the Sensors Please note,

1501 Views 1 min

Hawk Sensor Support

Published January 26th, 2023 by Matthew Clark-Massera

The Hawk can integrate with essentially “any” sensor. If a sensor isn't compatible with one of our cards, we can develop one for you (please contact DM Support). The Hawk offers numerous different inputs including: Digital Inputs Analog (0-30V) inputs 4-20mA Bluetooth® I2C 1-wire SDI-12 RS232 RS485 Some of these sensor interfaces require custom FW i

1798 Views 1 min

Falcon - Technical Drawing

Published January 27th, 2023 by Matthew Clark-Massera

Please find attached the technical drawings for the Falcon housing. Falcon ASM.PDF

1195 Views 1 min

Getting Started - Alerts

Published January 26th, 2023 by Matthew Clark-Massera

Introduction to Alerts The Telematics Guru Alerts system allows you to send notifications on one or a set of criteria, or record specific occurrences into events to report on. The most common alerts that all organisations should look at setting up are detailed in this article. This is not an exhaustive list by any means, but is just to give an idea

2843 Views 3 min

Oyster 3 LoRaWAN® Configuration and Usage Guide

Published February 2nd, 2023 by Matthew Clark-Massera

Click this link to check out the Oyster 3 LoRaWAN on the Digital Matter Website. The Oyster 3 LoRaWAN provides a number of configurable parameters, to allow its behavior to be tailored to specific applications. Factors affecting the configuration you might choose include: How many messages per day your network will allow How often you intend to chan

3370 Views 21 min

Bolt2 - Getting Started

Published January 25th, 2023 by Matthew Clark-Massera

The Bolt is our compact, plug and play OBDII tracking device.  The Bolt was previously available in 2 variants: 2G 4G LTE-M/NB-IoT It has now been replaced with the Bolt2, available in a cellular LTE-M/NB-IoT version only.In terms of usage and functionality, the major difference is that the Bolt2 comes with an internal back-up battery, which allows

2924 Views 3 min

How much data do DM Devices use?

Published January 25th, 2023 by Matthew Clark-Massera

Disclaimer This article is intended to assist partners in selecting between LTE-M/NB-IoT, determining costings, and choosing SIM providers. Advice is general and partners should conduct their own testing and make an informed decision. It should be noted that Digital Matter supply devices globally, but have offices based in the US, The Netherlands, S

2989 Views 7 min

Decoding the Yabby Edge LoRaWAN® Uplink

Published January 31st, 2023 by Matthew Clark-Massera

You can find the full payload specification here. Yabby Edge LoRaWAN Uplink Payload Port: 5 Hex/Base64: 21A4B5010203040506 { "type": "location", "inTrip": true, "inactive": false, "timeSet": true, "posSeq": 20, "wifi": [ { "rssi": -75, "mac": "010203040506" } ] } This decoder is written in Java Script and may be freely used as example code. To inspe

1466 Views 1 min

Creating Assets in Telematics Guru

Published January 26th, 2023 by Matthew Clark-Massera

To monitor or track an asset, it must be created on Telematics Guru. You can either create a single asset, duplicate an asset from an existing one, or Bulk import a csv of prepared assets. Creating a single Asset Login to Telematics Guru.  If you are mapped to multiple organisations, be sure to select or switch to the organisation you wish to create

3235 Views 4 min

Measuring 4-20mA Current Loop Signals with an Analog Input

Published January 27th, 2023 by Matthew Clark-Massera

To measure a 4-20mA current signal, a resistor should be wired inline to the low side of the power to the device (possibly supplied by the device itself), and analog in be wired to the high side of the resistor (see diagram). Selection of the value of resistance is a trade off between measurement precision, and the input voltage range of the device

2720 Views 1 min

Location Engine Scanning Parameters and Lookups [Oyster Edge]

Published February 1st, 2023 by Matthew Clark-Massera

The Oyster Edge requires the use of our Location Engine to resolve/process GNSS, Wi-Fi and Cell Tower information in to standard location data (longitude and latitude coordinates). Here's everything you need to know about Location Engine and how you can configure the different lookups. And some information on Lookup billing. Location Engine : Digita

1261 Views 1 min

OEM - What IP addresses should I allow through my firewall?

Published January 25th, 2023 by Matthew Clark-Massera

As of May 2019, OEM server was migrated to Azure servers hosted in the US. Below are the IP addresses used by OEM server. Integrators will need to white list the IPs shown under "Device Data from OEM server to Software Platforms" to ensure that data can make it through their firewall.   US EU Traffic Type  DNS Entry IP Address DNS Entry IP Address D

2121 Views 1 min

Release Notes - Oyster3-4G

Published January 31st, 2023 by Matthew Clark-Massera

Subscribe To Updates Subscribe to our technical newsletter to be notified of bug fixes info-level and firmware updates 1.15 Connection timeout update Memory Optimizations 1.14 Parameter introduced to allow GPS fix on device heartbeat to be disabled. Log + Upload Tip Action added (see Tip Detection) 1.13 Added support for stats reset via async messag

1926 Views 1 min

Oysters - Technical Drawing

Published February 1st, 2023 by Matthew Clark-Massera

Please find attached the technical drawings for the Oyster housings. Blueprint - Oyster.pdf

1193 Views 1 min

Hawk - Configure Flow Below I²C Level Sensor

Published July 17th, 2023 by Matthew Clark-Massera

Related Articles Please ensure to also read the below for full details on configuring Tasks and I²C Sensors for the Hawk Hawk Operation - Task Schedules Configure I²C Sensor Readings The Flow Below sensor is an level sensor which can be used for tank monitoring applications. It uses a 60GHz radar to detect the tank level. Model Number: FB-L-R-I2C-1-

1511 Views 1 min

Roaming SIM Cards - Battery Life Impact

Published January 25th, 2023 by Matthew Clark-Massera

Where does the energy go in uploading data? Our latest range of cellular devices use the Nordic nrf9160 cellular modem.  Specs from this modem: Operates on all major global LTE-M and NB-IoT bands LTE-M (Cat-M1): B1, B2, B3, B4, B5, B8, B12, B13, B14, B17, B18, B19, B20, B25, B26, B28, B66 NB-IoT (Cat-NB1/NB2): B1, B2, B3, B4, B5, B8, B12, B13, B17,

3254 Views 5 min

On Device Odometer and Run Hours

Published January 25th, 2023 by Matthew Clark-Massera

Applies to: Device Firmware Version Bolt2-4G  All Versions Dart3-2G and Dart3-4G All Versions G120-2G and G120-4G All Versions G150-Global All Versions G70-2G and G70-4G All Versions Remora3 For the Remora3, see Remora3 On Device Odometer The above devices have the capability to accumulate run hours and odometer readings on board. The device works o

2346 Views 2 min

4G APN - How do I set the APN to connect to the network?

Published January 25th, 2023 by Matthew Clark-Massera

Cellular based devices need a working SIM card and a working APN to connect to the network. Typically when using 4G technologies such as Cat-M1 and NB-IoT the network automatically sets the correct APN and no user input is required. However, this is not the case for all networks and APNs. An autoAPN list is used by the device for the networks that n

3769 Views 3 min

Accident Detection and Reconstruction + Accident Data Exports

Published January 25th, 2023 by Matthew Clark-Massera

Applies to: Device Firmware Version Bolt2-4G  All Versions Dart3-2G and Dart3-4G All Versions G120-2G and G120-4G 2 thresholds available in 2.19/3.19 and above G70-2G and G70-4G All Versions Important Warning Although the system is developed using verification from field data, national crash tests and data published in research, detecting accidents

3235 Views 5 min

Hawk Baseboard and IO Card Details

Published January 26th, 2023 by Matthew Clark-Massera

The Hawk is sold in components. Each IO card has 9 available Input/Outputs. This allows for a variety of sensor-monitoring applications and input combinations to be catered for on the same device. Additionally, if you have a specific set of inputs to monitor, we can manufacture a new IO card to cater for your requirements (MOQs apply). Please Note W

4336 Views 1 min

Tracking Modes - [Yabby Edge Cellular]

Published February 2nd, 2023 by Matthew Clark-Massera

The Yabby Edge can be configured to operate in one of two modes 1. Movement (Accelerometer) Based - Default In this mode, the device starts/ends trips based on accelerometer movement.  Accelerometer wakes the unit By default, a wake filter is applied. The filter only starts a trip when it has seen 1 second’s worth of above-threshold movement in a 4

1264 Views 1 min

Connect Hikvision Keypad

Published January 26th, 2023 by Matthew Clark-Massera

This article shows configuration steps to enable a Hikvision keypad to be read by the below list of devices. Consult the keypad manufacturer for detailed technical information. Supported Devices Dart3 (2G and 4G) G70 (2G and 4G) G120 (2G and 4G)  G150 Global Product information Hikvision DSK1107 Web Page User Manual Australian Supplier - Security Wh

1935 Views 3 min

Introducing the Yabby Edge LoRaWAN®

Published January 31st, 2023 by Matthew Clark-Massera

The Yabby Edge for LoRaWAN® is our ultra-rugged and compact Indoor/Outdoor battery-powered asset tracker. It features cloud-based location solving for over 10+ years of battery life.  Key Features GNSS, Wi-Fi AP MAC Address Scanning, and LoRaWAN® geolocation for indoor/outdoor asset management Deploy-once battery life with up to 10+ years on only 2

1967 Views 1 min

G62 Wiring Diagrams

Published January 27th, 2023 by Matthew Clark-Massera

For a discussion on setting up driver ID or immobilisation methods with the G62, see the article here 1. Wiring diagram for immobilisation with Driver ID The configuration shown is for use with system parameters - DRIVER ID: Immobilise On no Driver ID, and the OUTPUT set to Immobiliser and Active Low. 2. Wiring Diagram for Telematics Guru ASYNC immo

1860 Views 1 min

Radio Equipment Directive DoC

Published February 1st, 2023 by Matthew Clark-Massera

The DoC is attached. For more information, contact support@digitalmatter.com DoC Oyster.pdf

1209 Views 1 min

Set Up A Panic/Duress Button

Published January 26th, 2023 by Matthew Clark-Massera

Applies to: Device Firmware Version Dart3-2G and Dart3-4G All Versions G120-2G and G120-4G All Versions G100-3G All Versions G150-Global All Versions G70-2G and G70-4G All Versions A duress button is an example of a "Dry Contact" device. Dry contact is a synonym for 'no voltage'. Since to detect that the push button is closing, we aren't needing to

2358 Views 4 min

LiPo Battery Storage [Dart3]

Published January 26th, 2023 by Matthew Clark-Massera

The Dart3 comes fitted with a 200mAh, Lithium Polymer (LiPo) internal back up battery. This allows for External Power Removed Alerts if the device is unplugged, and for the device to track for some time after being unplugged LiPo batteries are commonly used as they are light weight and compact.  Over time and use, batteries degrade, such that their

1185 Views 1 min

Device Statistics

Published February 1st, 2023 by Matthew Clark-Massera

The Device Statistics (also known as Device Profile Counters) report long term, low frequency counters for performance monitoring and prediction.This is commonly used on battery powered devices. What do the counters tell us? Counters will allow you to monitor the performance of each device, such as voltage, GPS fix time, upload time, etc. If certain

2415 Views 2 min

My Shipments - Download Shipment Details (IMEIs, serials, keys, etc)

Published January 25th, 2023 by Matthew Clark-Massera

OEM has a 'My Shipments' tab where users are able to see shipments to their Distributor / Vendor / Client. The user is also able to download their shipping reports pertaining to their shipments. Note The user is required to have a 'MyShipments' permission enabled.   Shipments can be searched by 'Shipment Id' or 'Order'. Summary Report The Summary sh

1846 Views 1 min

Troubleshooting - Battery Problems

Published January 27th, 2023 by Matthew Clark-Massera

Possible reasons for unexpected battery drain include: Single-cell battery failure Most batteries have a failure rate of close to or under 1%, which varies by brand and type Battery age may adversely affect their performance.  High and extremely low temperatures or extreme vibration can greatly increase the failure rate Activating Recovery Mode acci

1820 Views 5 min

LiPo battery storage [G70]

Published January 27th, 2023 by Matthew Clark-Massera

The G70 comes fitted with a 1100mAh, Lithium Polymer (LiPo) internal back up battery. This allows for External Power Removed Alerts if the device is unplugged, and for the device to track for some time after being unplugged LiPo batteries are commonly used as they are light weight and compact.  Over time and use, batteries degrade, such that their o

1069 Views 1 min

Create a Connector - set up an integration

Published January 25th, 2023 by Matthew Clark-Massera

In Device Manager, we can create a 'connector'. Then, we Set the Connector on a device, and data from this device will be sent to the endpoint specified in the connector setup.  There are TCP or HTTP options, for full details, see Choosing an Integration Strategy. For integration documents (containing the payload information) - contact your branch's

4535 Views 2 min

Tip Detection and Rotation Counting

Published February 1st, 2023 by Matthew Clark-Massera

Supported Devices: It is best to update firmware to the latest versions which bring new features and performance improvements.  Device Firmware Version Notes Oyster3 4G All Versions Concurrent High-G Event + Tip Detection available in 1.7+ Oyster3 4G Bluetooth All Versions   Oyster Edge 4G All Versions Concurrent High-G Event + Tip Detection availab

3023 Views 5 min

Since Committed/Since Connected and Troubleshooting

Published January 25th, 2023 by Matthew Clark-Massera

The OEM Server Getting Started briefly discusses the difference between Since Connected and Since Committed, as viewed in the device grid. If everything is working as normal, these times will line up.  Connections, Uploads, Firmware & Parameter Updates. For context, it is useful to know how a typical data upload is handled.  The device decides t

2647 Views 3 min

Oyster Edge Cellular - FAQ

Published February 1st, 2023 by Matthew Clark-Massera

How does the device get a position? The Oyster Edge 'scans' for GNSS and WiFi signals. It then sends this data up to the server, along with Cell Tower information from the connection.         This data is sent to our Location Engine for processing, which resolves a position from the raw data.         It is done this way as: It is much lower energy t

1858 Views 3 min

What is GPS Aiding Data?

Published January 27th, 2023 by Matthew Clark-Massera

Our latest range of cellular devices make use of GPS Aiding data  (or Almanac data for our Edge devices), to dramatically improve the performance of their GPS - speeding up fix times, and increasing battery life. Only available to devices on Device Manager (OEM)  Our GPS Aiding Data comes through Device Manager. There will be performance implication

2796 Views 1 min

Connecting a Solar Panel

Published January 26th, 2023 by Matthew Clark-Massera

The Hawk Pro can be fitted with a 3500mAh LiPo rechargeable battery. Hawk Lite The Hawk Lite does not have an internal rechargeable battery and therefore is NOT compatible with external solar power.   For permanent installations, aggressive sampling/upload rates, or when using power-hungry sensors - a solar panel can be connected to the Hawk Pro.  D

1988 Views 2 min

Oyster 3 LoRaWAN® LED Behaviour

Published February 2nd, 2023 by Matthew Clark-Massera

The Oyster 3 LoRaWAN operates its LED from reset (due to battery insertion or downlink) until the end of the next uplink cycle. Thereafter, it is disabled to save power. After reset the following will be observed: A single 50 ms startup flash. A 4 second solid battery test indication. An additional 10 seconds solid if a brownout is detected. After w

1779 Views 1 min

Using Tip Detection for Tamper Detection [Yabby Edge]

Published February 2nd, 2023 by Matthew Clark-Massera

Unlike our Remora 2/3 battery powered tracker, the Yabby Edge does not have the magnetic tamper detection feature - where an alert is set out when a magnet detaches from the Remora. It maybe tempting to use Tip Detection feature as a replacement. Unfortunately, we do not recommend using tip detection is not a viable solution to detect tamper events.

1092 Views 1 min

Hawk and Card - Firmware Release Notes

Published January 26th, 2023 by Matthew Clark-Massera

For details on how to update FW, please see: How to Update Card and baseboard FW Hawk Pro Baseboard 1.8 Support for upload only tasks (i.e. no gps fix or card action). On power on reset, LED flashes rapidly for 10s on successful commit (data upload) to the server. Set vbat good status flag if charger is disabled. Fix for TG showing low battery indic

2044 Views 2 min

GPS Age and Invalid Fixes

Published January 27th, 2023 by Matthew Clark-Massera

There may be times when a device is unable to acquire a GPS fix (for example it is indoors) but it can connect to the cellular network and upload its data. When a valid fix cannot be acquired, Digital Matter devices will report the last known valid fix (and the timestamp of this fix will be reported with the GPS Data - Field 0). On top of this, a 3D

1607 Views 2 min

[HAWK] - Configure SDI-12 Readings

Published January 27th, 2023 by Matthew Clark-Massera

The SDI-12 interface is a low data rate protocol designed for agricultural and scientific sensors ( SDI-12 Website ). A soil moisture probe will often have multiple sensors along its length. Each sensor can have an address between 0 and 9 (inclusive), and allows for up to 10 different 'measurements'. Each of these measurements can actually return a

2487 Views 2 min

Sending Sigfox and LoRaWAN® Downlinks

Published January 27th, 2023 by Matthew Clark-Massera

To configure LoRaWAN and Sigfox devices over the air, a configuration messages can be sent to the devices by sending a downlink request to them in Telematics Guru.  Below are the simple steps to send a downlink message to LoRaWAN and Sigfox devices.  Sending LoRaWAN Downlink in Telematics Guru.  Log into your Organization on TG Admin -> LoRaWAN d

1462 Views 1 min

How often are Sigfox Downlinks requested?

Published January 27th, 2023 by Matthew Clark-Massera

The Oyster Sigfox device can receive configuration changes via the Sigfox Downlink mechanism. Usually the device only sends uplinks, but the downlink is a way to get data from the server down to the device. In the Sigfox system, the device must request a downlink. The number of downlinks available is limited by the Sigfox plan. Downlinks are relativ

1266 Views 1 min

Alert on Live View/Signal Duress - Telematics Guru

Published January 26th, 2023 by Matthew Clark-Massera

Telematics Guru allows you to set up events marked to signal duress which allows the live screen to play a sound and notify users of a duress condition. This is typically used for Duress Buttons, but any alert can have the duress condition set up. With this in place, a user on the live page would receive a notification on this page. i.e. if we wish,

1294 Views 1 min

Hawk - Configure Pulse Count

Published January 27th, 2023 by Matthew Clark-Massera

The Hawk can be configured to count pulses on digital inputs - for example to monitor a tipping rain gauge. The fastest pulses the Hawk can count are approximately 40 Hz.Ensure testing is performed on faster pulse rates to ensure they can be reliably counted. Pulse counting will cause additional battery drain (compared to device sleeping) so needs t

2787 Views 3 min

Bluetooth Supported Sensors

Published January 27th, 2023 by Matthew Clark-Massera

Our Bluetooth® Gateway devices are able to read a wide variety of 3rd Party Tags and sensors given there are many on the market to fit a variety of needs and use cases. Which Tags Can be read by Digital Matter gateways? It is possible for us to quickly integrate tags that 'beacon'. Beaconing refers to the fact that the tag will simply periodically b

4331 Views 2 min

Telematics Guru - Alert Token Definitions

Published January 26th, 2023 by Matthew Clark-Massera

Message Tokens are keywords that can be added to messages and are replaced by the appropriate, relevant text when the actual message is sent. For example: Adding the token {Event.Latitude} will result in the message containing the latitude of where the event occurred. The tokens are not always available in every instance. The message sending service

1711 Views 2 min

Yabby 3 LoRaWAN® Battery Life Estimate Calculator

Published January 31st, 2023 by Matthew Clark-Massera

See the attached spreadsheet to help estimate the battery life of an Yabby 3 LoRaWAN Note There are many factors that determine how long batteries will last, do not take this calculator as a guarantee, it is only meant as a guide.   Click to Download the Yabby3 LoRaWAN Battery Life Calculator Excel File  

1959 Views 1 min

Customize Reports

Published January 26th, 2023 by Matthew Clark-Massera

Telematics Guru allows the customisation of reports, with certain limits. The underlying data available in the report is fixed, but the way it is shown can be customised. This usually means that you need to find an existing report that provides the data that you require. From there, you can customise that report to show what you need. If you require

1648 Views 1 min

Connecting the MLX90640 Infrared Camera

Published January 31st, 2023 by Matthew Clark-Massera

The MLX9060 I2C infrared camera can be directly connected to the Eagle I2C port as shown below: However, for proper low noise performance, a 100 nF and a 10 uF decoupling capacitor are required. They should be as close to the sensor pins as possible. If you don't want to create a PCB breakout board for this purpose, it is possible to carefully solde

1790 Views 1 min

Provisioning for Telematics Guru on the Sigfox Backend

Published January 27th, 2023 by Matthew Clark-Massera

If you have registered Oysters on a private Sigfox account, and wish to connect them to Telematics Guru, you need to configure your Sigfox account to forward the data. This is done by adding a callback to the device type that you are using for your Oysters. First, log in to your private Sigfox account at backend.sigfox.com. Locate the device type th

1420 Views 1 min

G62 FAQ

Published January 27th, 2023 by Matthew Clark-Massera

How do I install the device? See Wired Device Installation Guide     Do I need to install in-line fuses? No, the device has internal protections including a self-resetting thermal fuse. The G62 is load-dump and short circuit protected and tested - so that it can withstand the harsh electrical environments of vehicle installations.      Does the G62

1440 Views 1 min

DM to MyGeotab Integration Overview

Published January 25th, 2023 by Matthew Clark-Massera

Digital Matter sends device data to MyGeotab via the MyGeotab 3rd Party API. Initial Device Setup: Devices are provisioned on MyGeotab from the DM's OEM Server. Partners can use their MyAdmin credentials or provide Digital Matter with their Geotab ERP number - Provision a MyGeotab Device on OEM Server OEM server will provide a Geotab Serial number f

1612 Views 1 min

Oyster 3 LoRaWAN® Integration

Published February 2nd, 2023 by Matthew Clark-Massera

The attached document describes all of the uplink and downlink message requirements for working with an Oyster 3 LoRaWAN device. The downlink messages are not required for a simple implementation. Oyster 3 LoRaWAN Integration 1.3.pdf

2498 Views 1 min

Simulating the Oyster 3 LoRaWAN® Uplink

Published February 2nd, 2023 by Matthew Clark-Massera

This tool allows you to construct synthetic uplink payloads to use for integration testing. If you're looking for a way to decode uplinks from a real device, try the uplink decoder here. You can find the full payload specification here.  

1621 Views 1 min

High Resolution Product Images

Published February 17th, 2023 by Matthew Clark-Massera

Click the links per product to download high-resolution product images for use in marketing or other materials.  BarraGPS/Edge/Core    Bolt/2    Dart G120 G150/Hawk    G62 / G70 Oyster Remora Yabby

1995 Views 1 min

Decode SensorNode/SensorData LoRaWAN® Uplink Payload using your Browser

Published January 31st, 2023 by Matthew Clark-Massera

You can find the full payload specification here. We also provide worked examples, and a TTN decoder. This decoder is written in Java Script and may be freely used as example code. To inspect the code, open this link and inspect the Java Script source. Usually this is done with F12 in your browser. SensorNode/SensorData LoRaWAN Uplink Decoder Sensor

2724 Views 1 min

Oyster LoRaWAN® Battery Life Estimate Calculator

Published January 31st, 2023 by Matthew Clark-Massera

See attached spreadsheet to help estimate the battery life of an Oyster LoRaWAN Note There are many factors that determine how long batteries will last, do not take this calculator as a guarantee, it is only meant as a guide.   Oyster LoRaWAN Battery Life Estimates.xlsx      

2213 Views 1 min

Use Telematics Guru to Generate LoRaWAN® Downlinks

Published January 31st, 2023 by Matthew Clark-Massera

Our LoRaWAN® device range can have some parameters configured over the air via downlink. The downlinks are detailed in the Integration document for each device.  For those using Telematics Guru, LoRaWAN downlinks strings can be generated from the UI. The user will need the LoRaWAN View and LoRaWAN Manage permissions to view the options presented bel

1975 Views 1 min

2G/3G APN - how do I set the APN on my device to get it on the network?

Published January 25th, 2023 by Matthew Clark-Massera

In order for a cellular based device to be able to connect in to the server it needs to be able to connect via the cellular network. Devices need a working SIM card, and need a working APN. Digital Matter devices use "Auto-APN" to figure out APN settings for networks and APNs that we know about. If you are using a new network or a private APN then y

1529 Views 1 min

Oyster LoRaWAN® Firmware Release Notes

Published January 31st, 2023 by Matthew Clark-Massera

v2.9- Fixed spurious reset indications in ABP 1.0 FCnt reset support,which could cause loss of downlink connectivity until the next rejoin v2.8- Added AS923-2/3 from final RP002-1.0.1- Updated serial port commands for volume production v2.7- Added 1.0.2rB version of region US915- Added region AS923-2 from draft RP002-1.0.1- Changes to test mode for

1483 Views 1 min

Device Battery Suggestions

Published January 31st, 2023 by Matthew Clark-Massera

A note on batteries Digital Matter’s battery powered devices offer world-leading performance resulting in excellent  battery life subject to two things – using the products appropriately and ensuring the appropriate batteries are utilised. It should be noted however that, as with any battery powered device, the ultimate performance and battery life

4264 Views 6 min

Yabby 3 LoRaWAN® Firmware Release Notes

Published January 31st, 2023 by Matthew Clark-Massera

v1.1 First release

1432 Views 1 min

Driver Management in TG

Published December 14th, 2023 by Matthew Clark-Massera

Drivers can be added within Telematics Guru for several purposes: To link a Driver Name to an Driver ID tag or other identifier When a driver scans their tag on a device + compatible Driver ID reader - the driver name is shown against the trip and against the live view pop-up.  Resources: Driver ID Options Driver ID + Immobilisation Set Up For use w

1213 Views 1 min

How long will my back-up battery last? - [G70]

Published January 27th, 2023 by Matthew Clark-Massera

The G70 has a 1100mAh internal back-up battery. This allows for external power removed alerts to be sent immediately if the unit is unplugged or dislodged, and tracking to continue for some time.  When stationary, the device turns on the GPS periodically to get updated satellite information, speeding up subsequent fix acquisition. It will also heart

1735 Views 1 min

DM Digital Input to MyGeotab Aux Mappings

Published January 25th, 2023 by Matthew Clark-Massera

The Digital Matter devices use Digital Inputs to show physical inputs (ignition, input 1, etc) and statuses (battery low, external power low etc). The MyGeotab 3rd party API allows these inputs and statuses to be mapped to Auxiliaries. There are 8 Auxiliaries available. This describes those mappings: Input or Status Name Digital Matter Location Mapp

1468 Views 1 min

Oyster 3 LoRaWAN® Battery Life Estimate Calculator

Published February 2nd, 2023 by Matthew Clark-Massera

See attached spreadsheet to help estimate the battery life of an Oyster 3 LoRaWAN Note There are many factors that determine how long batteries will last, do not take this calculator as a guarantee, it is only meant as a guide.   Oyster LoRaWAN 3 Battery Life V2.xlsx

1717 Views 1 min

Simulating the Yabby 3 LoRaWAN® Uplink

Published January 31st, 2023 by Matthew Clark-Massera

This tool allows you to construct synthetic uplink payloads to use for integration testing. If you're looking for a way to decode uplinks from a real device, try the uplink decoder here. You can find the full payload specification here. Yabby 3 LoRaWAN Uplink Encoder Port: 1 Hex: 000e270700fd4314410fb4 Base64: AA4nBwD9QxRBD7Q= {latitude: 12.0 / 1e-7

1517 Views 1 min

Direct to 3rd Party Server Integration - Considerations

Published January 25th, 2023 by Matthew Clark-Massera

Device Manager (formerly OEM Server) is an important component of Digital Matter’s offering and allows partners to manage their devices over-the-air. By using Device Manager, we are best able to assist and support you and your devices.  If you are looking to configure your devices to use Direct to 3rd Party Server Mode to avoid any small ongoing mon

3161 Views 3 min

Connecting to Telematics Guru over Actility

Published January 27th, 2023 by Matthew Clark-Massera

Actility is a LoRaWAN network software provider. Actility is a popular choice for large scale public networks.  Telematics Guru supports Oyster LoRaWAN & G62 LoRaWAN data from Actility. For now, it is an uplink only integration. 1. Get access to ThingPark Device Manager Each network has a separate instance of device manager. This is commonly fou

1856 Views 3 min

SensorData - SDI-12

Published January 31st, 2023 by Matthew Clark-Massera

SDI-12 is a low data rate protocol designed for agricultural and scientific sensors (SDI-12 website). Each sensor can have an address between 0 and 9 (inclusive), and allows for up to 10 different 'measurements'. Each of these measurements can actually return a number of different values. For example, a soil moisture probe may have a soil moisture a

1826 Views 1 min

Oyster LoRaWAN® - Adjusting GPS Fix Settings

Published January 31st, 2023 by Matthew Clark-Massera

The Oyster provides a number of settings to control the minimum requirements for an acceptable GPS fix. Each of the settings mentioned in this article are more comprehensively described here. Devices are shipped with relatively loose requirements for a fix - shown below. This generally speeds up fixes and allows fixes in adverse conditions. Simply p

1716 Views 1 min

Setting up a Yabby Edge LoRaWAN Device via Helium

Published January 31st, 2023 by Matthew Clark-Massera

Known Limitations/Issues There are currently some limitations/issues on the network server end for this integration. The Yabby Edge LoRaWAN relies quite heavily on downlinks in order for the Location Engine to be able to send key positional and timing information down to the device. Due to network lag, if you are outside of America, downlinks usuall

1723 Views 2 min

SensorNode LoRaWAN® - Configuration and Usage Guide

Published January 27th, 2023 by Matthew Clark-Massera

The SensorNode provides a number of configurable parameters, to allow its behavior to be tailored to specific applications. Factors affecting the configuration you might choose include: How many messages per day your network will allow How often you intend to change the batteries, and the type of batteries in use How good the GPS reception is in you

1632 Views 16 min

Call the Current Driver from the App

Published January 26th, 2023 by Matthew Clark-Massera

The TG app allows for the ability to call the current driver of an asset direct from the app. Against any asset, we can see the current driver. So if there is a problem related to this asset, it's convenient to be able to click the 3 dots and ring the driver.  To configure, we need to have the Driver's phone number entered in the system. So to set u

1494 Views 1 min

Can I give OEM Server access to a customer?

Published January 25th, 2023 by Matthew Clark-Massera

This Article Refers to Legacy Content This article contains screenshots and references to OEM Server (oemserver.com), which was our device management platform until the release of Device Manager in 2024. Please see the article below for the Device Manager version of this article: Creating and Assigning Device Groups For more details, see Device Mana

1976 Views 1 min

Device Firmware Not Updating

Published January 25th, 2023 by Matthew Clark-Massera

The device firmware update process is as below: User sets the desired firmware in the UI (Device Operations  →  Set Firmware) Then, when the device next connects in: Device sends Hello message to OEM Device uploads data End server responds with the commit response, to say data has been successfully received. Device does a 'slot check' and syncs up a

1406 Views 1 min

Oyster2 - Getting Started

Published February 1st, 2023 by Matthew Clark-Massera

The Oyster2 is a compact, rugged GPS tracking device that has been designed for tracking containers, trailers, skip bins, and other assets where super-long battery life is required without sacrificing the frequency of updates and performance. This getting started guide is only for the Oyster2 cellular version which comes in 2G or 4G Cat-M1/Nb-IoT. T

2073 Views 3 min

White Label the Installer Page

Published January 25th, 2023 by Matthew Clark-Massera

By adjusting the query string parameter in the URL, partners can remove branding from the OEM Installer page,  Standard URL - oemserver.com/installer Example -  https://www.oemserver.com/installer?Name=WhiteLabel By adding ?Name=<partnername> the page name will be changed and all branding is removed. This can be used to allow end users to cond

1658 Views 1 min

Hawk - Digital Outputs behaviour across resets

Published January 27th, 2023 by Matthew Clark-Massera

The IO cards have various outputs.  Switched Ground 3V3 output VBoost Output (can be configured to 5V or 12V) For specific IO mappings on each Card, please see this article. Generally, the 3V3 output is used to power I²C sensors when taking a reading. And the VBoost for higher-powered sensors like SDI-12 or 0-5V Analogue sensors.  The switched groun

1280 Views 1 min

How do I Activate a Movement Alert?

Published January 26th, 2023 by Matthew Clark-Massera

Movement Alert is a one-touch feature to allow the user to set an "anchor" to the asset so that it will notify the user when it next moves. It is ideal for trailers, recreational equipment, horse floats, boats, motorbikes, dollies, equipment, and even vehicles where the user is concerned about theft of an asset when leaving it temporarily at a locat

1671 Views 1 min

View Forwarder Logs

Published January 31st, 2023 by Matthew Clark-Massera

Unlike our 'traditional' range of GPS devices, the "Edge" range of devices use Forwarders to send data to an end point (or end points).  Details on setting up a Forwarder can be found here - Forward Edge Device Data to my Endpoint (Cellular). See details on the Location Engine here - The Location Engine - Key Concepts Important points: The Location

1550 Views 2 min

Sigfox - Periodic Only Updates

Published January 27th, 2023 by Matthew Clark-Massera

The default settings for the Oyster Sigfox device are for trip-based tracking. A common question is: "how do I disable trip tracking, for periodic only updates?" The answer is to set the Trip End Time parameter to 0 (zero). This will disable movement trips. To set this, either use the Config App: Or, in Telematics Guru, under Admin->Sigfox Downli

1233 Views 1 min

Oyster Edge - Disabling Wi-Fi and Cell Tower Lookups

Published February 1st, 2023 by Matthew Clark-Massera

The typical location accuracy of the Oyster Edge is: ~ 5m-80m for a GNSS location ~10m-100m for a WiFi location - depends on how many Access Points are in range ~250m - 1km for a Cell Tower Location - depends on how many cell towers are nearby This is a bit less accurate than a device with on-board GNSS like the Oyster3 or Yabby3 - however the Edge

1362 Views 2 min

Yabby WiFi Location Billing on TG (TG Wifi Lookup Fees)

Published January 31st, 2023 by Matthew Clark-Massera

The Yabby WiFi devices uses WiFi to scan for access points and records the MAC address and signal strength plus some other info, and sends this list up to the server. For Yabby WiFi units on Telematics Guru we then take this information and translate this into a location estimate. As a Google Enterprise customer we have access to the Google API to d

1230 Views 1 min

Falcon Cellular - Configuring Wi-Fi Lookups

Published January 27th, 2023 by Matthew Clark-Massera

The Falcon is the first product to offer a hybrid of GPS and Wi-Fi location acquisition. As a result, it is important to ensure the device is configured to provide the latest location data in a way which accommodates your intended integration strategy. Location Data The Falcon will always send the most recently obtained location data. Should you hav

1332 Views 2 min

GPS Troubleshooting

Published January 25th, 2023 by Matthew Clark-Massera

For detailed GPS troubleshooting, Extra GPS debug messages can be enabled on OEM Server. Generally the issue to debug is that the device is not getting a fix/updating it's location. To do this, more detailed logging can be set on the device.  Steps to enable debug logging Login to www.oemserver.com Select the device(s) - explained here Set the debug

2732 Views 4 min

Active vs Passive Bluetooth® Scanning

Published January 27th, 2023 by Matthew Clark-Massera

Bluetooth® scans can either be passive or active. When passively scanning, a device will only listen to Bluetooth® devices, quietly collecting data about its surroundings. Active scanners respond to every device they hear from, asking if they have more data to send. The devices then respond with any "scan response" data they have been configured to

2834 Views 1 min

SensorData LoRaWAN® Payload Examples

Published January 31st, 2023 by Matthew Clark-Massera

This article works through some example payloads sent by the SensorData LoRaWAN. Example 1: Soil Moisture and Temperature Port: 128. Payload: 05786477654682155A595E6061 This decodes to: 128 - Data field ID (SDI-12 Measurement 1) 05 - Soil Moisture, 5 data points 78 (120) = 55% 64 (100) = 45% 77 (119) = 54.5% 65 (101) = 45.5% 46 (70) = 30% 82 (130) -

2103 Views 1 min

Hard Wired Devices: Disable Movement Trips

Published January 26th, 2023 by Matthew Clark-Massera

Applies to: Device Firmware Version Bolt2-4G  All Versions Dart3-2G and Dart3-4G All Versions G120-2G and G120-4G All Versions G70-2G and G70-4G All Versions All Hard Wired devices have 3 methods of trip detection Ignition based (based on white ignition line being wired in) Movement Based (GPS movement) Run Detect (Based on changes in external volta

1058 Views 1 min

Device Manager Release Notes

Published January 30th, 2024 by Matthew Clark-Massera

2024-06-13 Changed the way that you can choose to be prompted for 2FA login after you log out (imagine you're on a shared computer). Before After                   Added a scrollbar to ensure that you always know when there are more parameter options to see within System and Admin Parameters.    Added “Device Type” information to Device View page   

1210 Views 1 min

SigfoxInvalid PAC Code

Published January 27th, 2023 by Matthew Clark-Massera

When adding a device to the Sigfox back end, the PAC code is used as a security precaution. The knowledge of both the Sigfox ID and PAC code goes some way to verify that the device is in the possession of the person adding it to the back end. Sigfox ID: a 6 to 8 character hexadecimal number. Eg. SIGFOX ID: 21F657 PAC Code: a 16 character hexadecimal

1189 Views 1 min

MLX90614 Infrared Thermometer

Published January 31st, 2023 by Matthew Clark-Massera

The Falcon, Eagle, SensorNode LoRaWAN, and SensorData LoRaWAN support the MLX90614 Infrared temperature sensor (single pixel I2C sensor). For the complete list see Supported Sensors and Inputs.  For information on this sensor, visit: https://www.melexis.com/en/product/MLX90614/Digital-Plug-Play-Infrared-Thermometer-TO-Can  DM devices which have inte

1621 Views 1 min

(FAQ) Upload Delay (Latency) after a network error

Published January 27th, 2023 by Matthew Clark-Massera

This article applies to cellular devices. How long will it take the device to upload after a network error? The Digital Matter cellular devices will store records in their non-volatile flash memory, meaning that if there is a network error, records will not be lost. After the network starts to work again (back in coverage, network error passes, etc)

1582 Views 1 min

Fuel Monitoring in Telematics Guru

Published January 26th, 2023 by Matthew Clark-Massera

Telematics Guru can support fuel monitoring functionality. It should be noted that the overall reliability and usefulness of the data ultimately relies on the ability of any connected fuel sensor to provide accurate readings. Fuel in tanks sloshes about - and some sensors report readings regularly, which without smoothing can become unreliable. Gett

1619 Views 2 min

Integrating BLE Tags from ELA Innovations

Published January 27th, 2023 by Matthew Clark-Massera

ELA Innovations have a wide range of Bluetooth tags, suited to a variety of applications. ELA Tags have been integrated into device firmware, and Telematics Guru, so that they can be used with our BLE product line-up. ELA Tag Options ELA AI (Blue Puck AI is End of Life) ELA DI ELA DO (Blue Puck DO is End of Life) ELA ID ELA MAG ELA MOV ELA RHT ELA T

2869 Views 2 min

Configure Buzzing on Excessive Tilt - G70

Published January 27th, 2023 by Matthew Clark-Massera

Most Digital Matter devices are fitted with a 3D accelerometer. Our hard-wired range of devices make use of the accelerometer for harsh event detection, accident detection, and monitoring activity, trips and idling. Accident Detection functionality allows for a Roll Threshold to be set. Once this is exceeded an accident is logged and uploaded to the

1289 Views 2 min

Battery Life Estimates - Barra GPS

Published February 28th, 2024 by Matthew Clark-Massera

Battery Life Estimates:  The Barra GPS boasts a 'Deploy-once' battery life with up to 8+ years on only 2 x AA user-replaceable batteries. Battery life is dependent on a host of features, this article will help you make predictions. Estimate Calculator: The battery life estimate calculator can aid in estimating battery life.  Battery Life Estimate Ca

2013 Views 1 min

Yabby Edge Celluar - FAQ

Published February 2nd, 2023 by Matthew Clark-Massera

How does the device get a position? The Yabby Edge 'scans' for GNSS and WiFi signals. It then sends this data up to the server, along with Cell Tower information from the connection.         This data is sent to our Location Engine for processing, which resolves a position from the raw data.         It is done this way as: It is much lower energy th

1563 Views 2 min

Sealing the Device - Oyster3

Published January 31st, 2023 by Matthew Clark-Massera

The Oyster3 has an IP68 and IK07 rated housing. The device must be sealed carefully to achieve the IP68 rating. Ensure that the clear silicon seal is in good condition, is lying flat, and is not fouled by any plastic debris or other material. Close the housing, and gently squeeze it shut. Foam on the lid will compress against the batteries, holding

1261 Views 1 min

Asset Bulk Update

Published January 26th, 2023 by Matthew Clark-Massera

There are multiple configuration options for assets.  Often when setting up system features, a similar configuration needs to be set for each asset, or even 1 single change may need to be made to all assets. Asset Bulk Update makes this management easily.  To make asset updates in bulk, go to Assets -> Manage Assets.  The Bulk Update button will

1615 Views 1 min

Hard Wired Devices: Idle Monitoring

Published January 26th, 2023 by Matthew Clark-Massera

Applies to: Device Firmware Version Bolt2-4G  All Versions Dart3-2G and Dart3-4G All Versions G120-2G and G120-4G All Versions G150-Global All Versions G70-2G and G70-4G All Versions Driver Behavior is an important safety and cost saving measure. Driver behavior alerts and reports help with Safety and Compliance, and enable you to get the most from

2082 Views 1 min

Battery Powered - Tracking Parameters

Published January 31st, 2023 by Matthew Clark-Massera

Applies To  Device Firmware Version Oyster3 All versions Yabby3 All versions Remora3 All versions Barra GPS All versions By default, the above devices are setup for GPS-based movement tracking. The following default settings apply: (1) Heartbeat Upload Period 720 min: When out of trip (stationary): 12 hour heartbeats. This is a GPS point and an uplo

2503 Views 4 min

User Support Permissions + Access to Multiple Organisations

Published January 26th, 2023 by Matthew Clark-Massera

How does user asset and organisation access work? The TG Getting Started Guide covers the structure of organisations and user accounts. The hierarchy is,  Partner Account (the reseller/tracking company) Organisations (each customer - i.e. a brick laying company with 40 assets they are tracking) So when a reseller signs up a new customer, they create

1782 Views 3 min

Immobiliser Install - Asset starts after valid Driver ID Scan

Published April 18th, 2023 by Matthew Clark-Massera

Applies to: Device Firmware Version Dart3-2G and Dart3-4G All Versions G120-2G and G120-4G All Versions G70-2G and G70-4G All Versions Concept The wired devices have a switched ground output. See wiring below for each device type. The SW GND can be wired to a relay, to control the relay The relay is also wired to cut/close the starter motor circuit

2712 Views 7 min

Yabby Edge LoRaWAN - Certifications List

Published January 31st, 2023 by Matthew Clark-Massera

The list below covers the certifications which the Yabby Edge LoRaWAN has.  To view the specific test reports, see Certifications - [Yabby Edge LoRaWAN]  (A login is required to view this page - Contact Support and we can provide access) EMC Certification EMC (Electromagnetic Compatibility) testing ensures that the Yabby Edge LoRaWAN doesn't emit ex

1278 Views 1 min

Integrating Tags

Published January 27th, 2023 by Matthew Clark-Massera

Can you integrate Custom Bluetooth® Tags? If you require a tag to be integrated into Telematics Guru or require a complex device integration, then contact your local Digital Matter representative. However if you simply want to test a device on OEM, or want to integrate a device onto a platform other than Telematics Guru, then you can integrate the t

3211 Views 2 min

CSV Device Info Export- Excel Truncating Numbers

Published January 25th, 2023 by Matthew Clark-Massera

Device Manager Currently, Device Manager does not have this functionality (1 March 2024). If this is needed, please log into the OEM Server and export from there.    Device info can be exported from OEM server as a csv file. Please see CSV Device Info Export on how this is done.In certain cases, excel truncates the long characters like the IMEI and

2133 Views 1 min

Magnetic Activation Mode and Tamper Detect on the Barra

Published September 28th, 2023 by Matthew Clark-Massera

The Barra Range of devices features a Hall Effect Sensor, and includes a magnet.  A Hall Effect sensor can detect the presence of a magnetic field. So the device can detect whether the small magnet shown below is within the housing recess or not. This enables 2 key features/modes - Activation Mode and Tamper Detection Activation Mode While the magne

2426 Views 3 min

Oyster2 - FAQ

Published February 1st, 2023 by Matthew Clark-Massera

How long will the batteries last? Short answer: Up to 7 years at 1 daily update. Around 1-3 years generally with other configurations and applications.          Long (more accurate) answer: It depends on many things, see  here  for details along with a battery life calculator.      How do I change the update rate? See  How to change the update rate

1353 Views 2 min

Provision a MyGeotab Device on OEM Server

Published January 25th, 2023 by Matthew Clark-Massera

For a device to work on MyGeotab, it must be provisioned on the MyGeotab platform first. Follow these steps: Login to www,oemserver.com. Contact Digital Matter support if you do not have an account. Search for the device(s) in question.  Select the devices using the tick box. Go to Device Operations -> Set Geotab Serial (Provision Device).  If yo

1771 Views 1 min

Data Capturing on Device Manager

Published January 25th, 2023 by Matthew Clark-Massera

Device Manager is normally a conduit for device data to front-end systems such as Telematics Guru. You can set up a data capture by activating the function on Device Manager before the data sent through to TG or a Third Party platform. Remember that this setting is applied to new connections. So if a device is currently connected and data capture is

2193 Views 1 min

Run Hour/ODO Discrepancies in TG

Published January 26th, 2023 by Matthew Clark-Massera

Run Hour and Odometer estimates for an asset are displayed in Telematics Guru in the following places. On the Odo/Hours Page On the Manage Assets Grid In the Maintenance Schedules view On the Live View (web and app) In Run Hours Reports How these readings are calculated is discussed here: Run Hours + Odometer in TG Run Hours Total Length of all trip

1255 Views 1 min

Driver Fatigue Monitoring

Published January 26th, 2023 by Matthew Clark-Massera

Device Firmware Version Dart3-2G and Dart3-4G All Versions G120-2G and G120-4G All Versions G150-Global All Versions G70-2G and G70-4G All Versions Hard-wired devices have the capability to buzz and/or set a digital output after a period of time in trip. Overview When a trip starts, the warning and alert countdowns begin.  These countdowns will cont

1794 Views 2 min

View Live Server Logs in the Debug Terminal

Published January 25th, 2023 by Matthew Clark-Massera

This useful debugging feature shows the device/server interaction in real-time. It is more verbose than the logs visible here Note This is not available for devices that are on third-party direct mode.   Click on Details (yellow) for the device in question: Go to the Debug Terminal tab. Select the server to be "ALL". Then view the updates live as th

1811 Views 1 min

Hyperlink on Asset Live View Popup

Published January 26th, 2023 by Matthew Clark-Massera

A hyperlink and title can be added against an asset, to be displayed on the Live View pop-up dialogue on the TG Website.  A title is given to the link which will display on mouse over Use Cases: Some assets may have a dashcam installed with it's own video feed (and site to view the feed) this can be 'linked' to the asset via this feature. Clicking o

1379 Views 1 min

BigSmall Byte

Published January 25th, 2023 by Matthew Clark-Massera

For example: 10000001 would be 1 hour 00000001 would be 1 minute The bigsmall byte is a way of storing two alternate units in one byte (like minutes and hours for example). The most significant bit of the byte is used to determine whether the data is in “big units” or “small units”. So with the minutes and hours example, if the most significant bit

1474 Views 1 min

Digital Matter I2C Temperature Sensor Datasheet

Published January 31st, 2023 by Matthew Clark-Massera

For specifications and a downloadable PDF datasheet, see our website: https://www.digitalmatter.com/our-devices/peripherals/ Temp/Hum Sensor: Download Temp/Hum Datasheet Temperature Probe: Download I2C Datasheet  White label versions can be found HERE

1942 Views 1 min

Device Certifications

Published November 20th, 2023 by Matthew Clark-Massera

The below table outlines key test reports and regulatory/network certifications achieved by our device range. If you require a copy of a specific reports, contact our support team.  Devices OYSTER Devices Regions Oyster-Edge-4G Certificates USA & Canada FCC & ISED Prop65 European Union CE RoHS REACH United Kingdom UKCA Australia & New Ze

4148 Views 4 min

The Location Engine - Key Concepts

Published January 31st, 2023 by Matthew Clark-Massera

Digital Matter provides its OEM Server Device Management platform as a web-based platform solution for partners to manage devices over-the-air (OTA).  Digital Matter has developed the Location Engine (LE) as a module of OEM Server to perform server-side processing of device data for devices that use alternative low-power techniques, like the ‘Edge’

6098 Views 2 min

Telematics Guru - Quick Start Guide

Published January 26th, 2023 by Matthew Clark-Massera

Telematics Guru is a fully featured tracking platform. Partners are encouraged to explore all elements of TG by: Working through this knowledge base folder Exploring the menu in TG Getting in touch with our support team to ask questions or submit feature requests This guide is intended for first time users to quickly get them up and running and test

2158 Views 1 min

Oyster Cellular 3G Datasheet

Published February 1st, 2023 by Matthew Clark-Massera

Please view the last version of the Oyster 3G Datasheet. No more revisions will be made as this product has been deprecated and replaced with the Oyster2. The White label version for resellers is available as a power point below. To remove the Digital Matter Logo, edit the 'Slide Master'. E.g. under 'View > Slide Master' in Microsoft Powerpoint 3

1216 Views 1 min

Dart/Dart2 - Technical Drawing

Published January 26th, 2023 by Matthew Clark-Massera

Please find attached the technical drawings for the Dart & Dart2 housing.  DART.pdf

1309 Views 1 min

Update nrf9160 Modem Firmware

Published January 25th, 2023 by Matthew Clark-Massera

This Article Refers to Legacy Content This article contains screenshots and references to OEM Server (oemserver.com), which was our device management platform until the release of Device Manager in 2024. Please see the article below for the Device Manager version of this article: Updating Modem Firmware in Device Manager For more details, see Device

3121 Views 1 min

G100 Default Input Mappings

Published January 31st, 2023 by Matthew Clark-Massera

The following digital inputs are mapped by default for the G100 (though they can be remapped elsewhere), it is important to keep these in mind to avoid clashes when setting up other inputs. 0 - Ignition 1 - Digital Input 1: Physical Digital input 1 is mapped by default 2 - Digital Input 2: Physical Digital input 2 is mapped by default 3 - Digital In

1134 Views 1 min

Partner Feedback Form

Published January 26th, 2023 by Matthew Clark-Massera

A feedback form is available in Telematics Guru, in order to collect feedback from end users and partners.  It can be found on the dashboard, or from within the account menu.  The form is enabled, but partners can disable it. To do so: Admin → Organisation Manage → Partner Settings Uncheck "Allow User Feedback" The User Feedback Report allows partne

1330 Views 1 min

Yabby Cellular GPS Battery Life Estimate Calculator

Published January 31st, 2023 by Matthew Clark-Massera

See attached spreadsheet for a calculator to determine rough estimates for battery life for the Yabby GPS.  Note the average time to GPS fix varies with the logging period - more frequent logs means that the GPS module is downloading fresh aiding data, and stays 'hot', so it will more easily acquire a subsequent fix.  In general around 60s for a 'co

1189 Views 1 min

Choosing Bluetooth® Scan Length

Published January 27th, 2023 by Matthew Clark-Massera

When choosing the scan length for your Bluetooth® device you are balancing the power usage and accuracy. If the scan is too short you may miss nearby tags but if it is too long you are wasting power. Finding the Balance The first thing you must consider is how often your Bluetooth® tags advertise their data. This is called the "advertisement interva

1727 Views 1 min

Setting the Network Profile - LTE-M/NB-IoT devices

Published January 25th, 2023 by Matthew Clark-Massera

Set your Network Profile Our devices have a clever 'Autonet' firmware feature which will allow them to get on-air automatically, without applying special settings just to get online. However once you are online, it is recommended that you use our OEM Server interface to apply the correct settings for consistent and reliable performance, In order for

2776 Views 2 min

Yabby Cellular Wi-Fi - Product Change Notifications

Published January 31st, 2023 by Matthew Clark-Massera

2020.10.27 - UVLO Firmware Change

975 Views 1 min

Speed Monitoring on the Remora3

Published July 24th, 2023 by Matthew Clark-Massera

The Remora3 has an onboard speeding parameter which allows a maximum speed Threshold (km/h) to be stored on the device.  While configured for Turn By Turn Tracking - when the device is on the move it leaves its GPS module on, logging fixes constantly at 1Hz (second by second).  The parameters available on the Speeding tab define what action is taken

1378 Views 1 min

Push Notifications in the TG App

Published January 26th, 2023 by Matthew Clark-Massera

Telematics Guru users have the ability to receive push notifications via the mobile app. This eliminates the need for SMS message notifications and the associated costs. It also enables tablets with a data connection to receive alerts.  Configuration 1. Enable Push Notification Provider on Organisation This should be the case by default. It can be c

2192 Views 1 min

Choosing an Integration Strategy

Published January 25th, 2023 by Matthew Clark-Massera

What is Integration? Device Manager is simply a management and configuration platform, your customers will not be able to use their devices to track shipments, prevent theft, or monitor usage without sharing device data into another system. As a result, Device Manager has been built to easily on-send data in a variety of formats, but with the except

8744 Views 7 min

Bluetooth® Getting Started - Tags & Scanning

Published January 27th, 2023 by Matthew Clark-Massera

Visit our website for a quick explanation of the use of Bluetooth® in our device range and the applications that it enables. In regards to Bluetooth® firmware and devices, it is critical that you upgrade to the latest firmware version and the latest Bluetooth® version. Later releases of device firmware may not be compatible with all versions of Blue

4717 Views 7 min

A Guide to SIM Cards, ICCIDs and Reports

Published January 25th, 2023 by Matthew Clark-Massera

A SIM card is uniquely identified by its ICCID (serial number). SIM management systems (eg Jasper) will allow you to search for a SIM using this. the ICCID differs to the contactable number of the SIM card, which is a MSISDN. Which is not visible in our systems. The MSISDN is the number you would send an SMS to if that is required. There are four pl

3600 Views 1 min

GPS Jamming and Interference Detection

Published January 26th, 2023 by Matthew Clark-Massera

Applies to: Device Firmware Version Bolt2-4G All Versions Dart3-2G and Dart3-4G All Versions G120-2G and G120-4G All Versions G150-Global All Versions G70-2G and G70-4G All Versions Our wired devices support GPS Jamming and GPS interference detection. The available parameters are split into 2 tabs in OEM.  For 4G Devices, the GPS Jamming (Adv) tab s

2447 Views 4 min

Updating Device Firmware in Device Manager

Published January 25th, 2023 by Matthew Clark-Massera

What Is Device Firmware? When it comes to Internet of Things hardware, the firmware installed on a given device is similar to the operating system on a notebook computer. Just as iOS or Windows tell the computer how to interpret input information from the mouse and keyboard, so too does device firmware instruct an IoT device how to coordinate its GN

2158 Views 1 min

Remora3G Datasheet

Published February 2nd, 2023 by Matthew Clark-Massera

Please view the last Datasheet for the Remora 3GE. There will be no more revisions as this product has been deprecated and replaced with the Remora2The White label version for resellers is available as a power point below. To remove the Digital Matter Logo, edit the 'Slide Master'. E.g. under 'View > Slide Master' in Microsoft Powerpoint 365 Remo

1135 Views 1 min

Parameter Templates in Device Manager

Published January 25th, 2023 by Matthew Clark-Massera

Introduction to Parameter Templates Parameter templates are a collection of settings that can be applied en masse to a set of similar devices. You can have either Admin Parameter templates that consist of connectivity settings, or System Parameter templates that consist of settings that control how the device operates. Once a template is created, it

2228 Views 1 min

Times in the DM Protocol

Published January 25th, 2023 by Matthew Clark-Massera

This article gives some useful information about how times are sent in the Digital Matter cellular device protocol. For more detail on the protocol, request the integration documents from your local Digital Matter support contact. Format Times are sent as a count in seconds since midnight (00:00:00) 1 January 2013. This can be considered the Digital

2656 Views 1 min

DNS Troubleshooting on 4G

Published January 25th, 2023 by Matthew Clark-Massera

If your 4G device is showing as registered to the network on your sim portal, but you can't get it to connect to www.oemserver.com, there are two likely causes: If you are using a custom APN, your APN's firewall settings might need to be adjusted. Please contact your network for help with this. If you are using a normal APN with full internet connec

3019 Views 1 min

DM Link Wired Provisioning Tool

Published January 25th, 2023 by Matthew Clark-Massera

Warning! A new universal DM-Link has been produced and should be used moving forward. The old ULINK2 cable should NOT be used with any newer generation devices! The higher voltage supplied by the ULINK2 can damage the newer devices.   All DM devices require the correct APN to be set so that they can connect on the network. A list of APNs is stored i

8113 Views 4 min

Connectivity - LTE-M vs NB-IoT, Coverage, Providers and Roaming

Published January 24th, 2023 by Matthew Clark-Massera

Many countries and network operators globally have rolled out or are in the process of rolling out LTE-M/NB-IoT networks.  We refer to LTE-M, but it is often also called Cat-M1 NB-IoT is sometimes called NB1 LTE-M/NB-IoT networks fall under the umbrella of 4G/5G - they are formally recognised under each category. 3G/4G/5G etc. refers to a 'generatio

8644 Views 6 min

Eagle - FAQ

Published January 27th, 2023 by Matthew Clark-Massera

How many I2C temperature (or other) probes can I connect to the Eagle? The Eagle has an I2C interface, which is used to interface to sensors. The I2C interface is a 'shared bus' protocol. So you can hook up many sensors at once. However the way we can read from multiple sensors is that each has a unique address. Addresses are in the range 0-127 (0x0

1181 Views 3 min

SIM Providers: LTE-M/Nb-IoT + Roaming, and Setup

Published January 24th, 2023 by Matthew Clark-Massera

To get online with our 4G LTE-M/NB-IoT devices, you will require a SIM card that operates on these networks. Often multiple terms are used for the same network - e.g. Cat-M1 and LTE-M are used interchangeably. Ensure you read Connectivity - LTE-M vs NB-IoT, Coverage, Providers and Roaming as an overview of all the key concepts of LTE-M/NB-IoT.  Trac

11027 Views 10 min

Contact Support

Published January 27th, 2023 by Matthew Clark-Massera

For technical support and assistance, Digital Matter partners should contact their regional office.  Digital Matter Australia (DMA) support.au@digitalmatter.com Digital Matter North America (DMNA) support.us@digitalmatter.com Digital Matter South Africa (DMSA) support.za@digitalmatter.com Digital Matter Europe (DMEU) support.eu@digitalmatter.com Ple

8704 Views 1 min

Decoding the Oyster Sigfox Payload: Examples

Published January 27th, 2023 by Matthew Clark-Massera

Click this link to check out the Oyster Sigfox on the Digital Matter Website . We will expand this article with more examples in time. Please refer to this article for the message specifications. These are just examples. Decode a GPS Data Record (Type 0) Here is an example payload, as sent from the Sigfox backend to your server. It fills the 12 byte

1378 Views 2 min

Battery Low/Critical CSV Export in Device Manager

Published January 25th, 2023 by Matthew Clark-Massera

Device Manager has a reports tab where users can select the Battery Status report. This allows the user the ability to run a low battery report on command. To run the report the user would select the Reports tab and then select Battery Status (CSV). For Telematics Guru users, there is an equivalent report that can be run and scheduled from within TG

2131 Views 1 min

4G APN - Autonet

Published January 25th, 2023 by Matthew Clark-Massera

Users familiar with our 2G and 3G range of devices will be familiar with our Auto-APN feature (2G/3G Devices). This feature allows plug and play operation of these devices, as the right APN needed for a certain SIM is stored in a list in firmware, when this SIM is detected (based upon the IMSI) - this APN is set and the device can connect. An APN (A

2788 Views 2 min

Hawk - SDI-12 Probe + MLX90614 Temp Sensor Application Example

Published January 27th, 2023 by Matthew Clark-Massera

This article details the wiring and parameter setup for connecting an Enviropro SDI-12 probe and MLX90614 IR Temperature sensor to the Hawk. In this example: a temperature reading is logged every 5 min from the MLX90614 an SDI-12 reading is logged every 60 min batches of readings are uploaded every 60 min together Further information: Be sure to als

1879 Views 1 min

Guppy LoRaWAN® Configuration Application

Published January 31st, 2023 by Matthew Clark-Massera

Please download and install the Windows application from here: https://www.oemserver.com/tools/GuppyLoRaWAN/ConfigTool/setup.exe

1693 Views 1 min

G120 Webinar FAQ

Published January 31st, 2023 by Matthew Clark-Massera

What shape Geofences can be stored on the device? Rectangles, Polygons or Freehand?  Polygons - for more information see Geofence Downloads to Device How is Driver ID validation done, on the device, or in the cloud/on the server? This is done on a device level. If it was done in the cloud, and the device was out of coverage, you would not be able to

1179 Views 2 min

Oyster Cellular Battery Life Estimate Calculator

Published February 1st, 2023 by Matthew Clark-Massera

See attached spreadsheet for a calculator to determine rough estimates for battery life for the Oyster Cellular.  Note the average time to GPS fix varies with the logging period - more frequent logs means that the GPS module is downloading fresh aiding data, and stays 'hot', so it will more easily acquire a subsequent fix.  In general around 60s for

1364 Views 1 min

Oyster Edge - Changing the Update Rate

Published February 1st, 2023 by Matthew Clark-Massera

The Oyster Edge has different configurable tracking modes to best fit a variety of applications. Additionally, if an asset is stolen, the unit can be put into Recovery Mode, where the unit will live-track with an increased update rate for a configured time period, to aid in asset recovery.  The below recordings show how to quickly and easily configu

1381 Views 1 min

Battery Capacity Estimate and Low Battery Flag

Published February 2nd, 2023 by Matthew Clark-Massera

This article discusses how to accurately predict battery life and manage + monitor the battery level of devices in the field. While we have put in significant effort to make this as user-friendly as possible, it is a complex topic, so this article is worth reading in detail. Introduction Predicting the battery life of Lithium batteries is quite diff

4151 Views 7 min

Troubleshooting - Devices Not Connecting

Published January 27th, 2023 by Matthew Clark-Massera

Troubleshooting Guide Please also see the attached flowchart at the end of this article Troubleshooting your device The main reasons a DM device is not performing correctly often comes down to one of the below reasons Flat batteries Cellular reception or network coverage Platform setup SIM card issues Device issue This article covers how to troubles

3709 Views 6 min

Getting Started - Trips

Published January 26th, 2023 by Matthew Clark-Massera

Digital Matter tracking devices cater for a number of different ways to start a trip. Input 0 (bit 0) is the IGNITION input and Telematics Guru uses this to work out if the a device is in a trip.      System Parameters Types of Trips Trip Based V Non Trip Asset Defaults Set to Periodic Only System Parameters  Movement Trips (Pictured - Dart2 Paramet

1917 Views 3 min

Hawk Introduction and Concepts

Published January 26th, 2023 by Matthew Clark-Massera

The Hawk is a rugged and robust IoT datalogger for a wide range of sensor and condition monitoring applications.  Hawk Introduction Your browser does not support HTML5 video. Key Features: Completely modular logging device. Build your own solution with your choice of PCB Pro - The original Hawk, unmatched in its flexibility. Lite - low power alterna

2476 Views 3 min

Configure Analogue Input

Published January 26th, 2023 by Matthew Clark-Massera

Applies to: Device Analogue Input Range Analogue Input Pin Firmware Version Dart3-2G and Dart3-4G 0-40V 12-way harness, this is the Orange/White wire, pin 6 All Versions G120-2G and G120-4G 0-30V 24-Wire harness, this is the Orange/White wire, pin 1 All Versions G70-2G and G70-4G 0-40V 10-core harness, this is the yellow wire. All Versions For the H

1972 Views 2 min

SMS Commands

Published January 25th, 2023 by Matthew Clark-Massera

SMS commands can be sent to the device to get the device on-air. Any other configuration is done over the air. SMS’s will only be received when the GSM modem is powered on. When the device is in its low power “sleep” mode the GSM modem is off. Cycle the external power or toggle the ignition line to initiate a wakeup and server connection attempt. NB

7086 Views 2 min

Guppy - Reporting Tamper

Published January 31st, 2023 by Matthew Clark-Massera

A popular use case for the Guppy is detecting movement and identifying tampering or unauthorized usage. This article provides some guidelines for Guppy setup to achieve this. The high level points are: Device configuration: disable the wake filter. How to pick up movement: using the "in trip" flag Why is there a delay? 1. Device Configuration The ke

1116 Views 1 min

DM Profiling Counters to MyGeotab 3rd Party API Mappings

Published January 25th, 2023 by Matthew Clark-Massera

The Digital Matter battery powered devices record Profiling Counters to allow the performance of the devices to be monitored.  The MyGeotab 3rd party API allows these counters to be send to MyGeotab. This describes those mappings: Counter Name Checkmate Code Unit Battery Voltage Code 5 millivolts Battery Percentage Code 9 battery percentage x 100 Su

1496 Views 1 min

Changing Oyster Sigfox Parameters: Implementing the Downlink Payloads

Published January 27th, 2023 by Matthew Clark-Massera

Firstly, read this discussion on the options for changing Oyster Sigfox parameters. Parameters can simply be thought of as settings. If you are implementing the protocol and wish to change parameters via the Sigfox Downlink, then read on. You will need to look at this document, which specifies the contents of the downlink payload to change parameter

1224 Views 1 min

G62 - Analogue input serial range (Deprecated)

Published January 27th, 2023 by Matthew Clark-Massera

The initial run of G62s was originally produced with an Analogue Input. This is why a parameter exists for this function in OEM - to ensure backwards compatibility.  All G62s with serials below 267555 (not inclusive) have an Analogue input All serials 267555 and above do not have an analogue input For devices with the input, the green wire is a shar

1109 Views 1 min

Hawk - Control Output from Server

Published January 27th, 2023 by Matthew Clark-Massera

The Hawk has various digital outputs available, based upon which plug in I/O card is used. Switched Ground 3V3 output VBoost Output (can be configured to 5V or 12V) See Hawk Baseboard + Plug in Cards - Wiring+Pin Out All 3 outputs can be controlled from the server. However the Hawk also has the ability to configure a variety of on-board control opti

1620 Views 1 min

Using Integration Documents to Create a Downlink String

Published January 27th, 2023 by Matthew Clark-Massera

A downlink string is a combination of Hex values that triggers the configuration of a device OTA. The downlink string should be sent to the device to effect changes in parameter settings. Here's an example of a downlink string created with Reference to section 7.2.3 of the SensorData/SensorNode Sigfox LoRa Integration document.  The table below show

1650 Views 1 min

Edit Asset Details from the App

Published November 24th, 2023 by Matthew Clark-Massera

Asset details can be edited via the mobile app.  Your browser does not support HTML5 video.  

544 Views 1 min

Firmware Release Notes - Barra Edge

Published October 10th, 2023 by Matthew Clark-Massera

1.9 Magnetic Activation Mode improvements 1.8 Activation Mode upload on Power on Reset removed. 1.7 Device Manager EU Server whitelisted 1.6 Maximum input of Wakeup Threshold in Accelerometer Settings increased from 0.5G to 2G 1.5 Temperature monitoring module with thresholds added Modem timeout bug fix Removed assisted scan followed by an autonomou

1233 Views 1 min

SensorData Housing Tech Drawing

Published January 31st, 2023 by Matthew Clark-Massera

See attached drawing for the dimensions of the housing, and distance between and size of the screw holes. All dimensions are in mm

1675 Views 1 min

Connecting the SensorNode to the Config App

Published January 27th, 2023 by Matthew Clark-Massera

The SensorNode only detects the config cable at power on (inserting batteries).  Batteries may need to be removed for a good 30-60s before it resets.  An indication that it has reset is that the LED comes on when the batteries are reinserted.  The LED flashes a few times, and then stays on while the app is talking to the SensorNode. If the App is cl

1205 Views 1 min

SensorNode - Digital Input Setup

Published January 27th, 2023 by Matthew Clark-Massera

General Setup The SensorNode has 2 digital inputs. These are general purpose on off inputs. They have configurable pull up/down resistors, to allow them to work with open drain style interfaces. The inputs will read as 'on' when driven above ~3.3 V, and 'off' when below ~0.8 V. The threshold voltages vary slightly depending on the pull up/down confi

1280 Views 2 min

Partner's own SMS Gateway

Published January 26th, 2023 by Matthew Clark-Massera

It is possible to link a partner's Clickatell or Twilio account to Telematics Guru.  The partner can then pay for the cost of the SMS' directly. The first step is to obtain a Clickatell or Twilio account and supply Digital Matter the details. Our support team can create an “SMS Provider” on your account - which can be set against an organisation in

1803 Views 1 min

Dart 3G Datasheet

Published January 26th, 2023 by Matthew Clark-Massera

Please view the last version of the Dart 3G datasheet below. No further copies will be made as this product has been deprecated and replaced by the Dart2. The White label version for resellers is available as a power point below. To remove the Digital Matter Logo, edit the 'Slide Master'.  E.g. under 'View > Slide Master' in Microsoft Powerpoint

1525 Views 1 min

WNK8010 Pressure Sensor

Published January 31st, 2023 by Matthew Clark-Massera

The WNK8010-TT pressure sensor has been integrated for use with the Falcon. Specifically this sensor is integrated but others of this family should work as their I2C protocol is the same.  To configure the Falcon to record readings from this sensor - the following parameter tab must be set up. This tells us that the pressure value will be written to

1509 Views 1 min

Setting up a Yabby Edge LoRaWAN Device via Actility (ThingPark Wireless and ThingPark Enterprise)

Published January 31st, 2023 by Matthew Clark-Massera

Check your Actility Version Actility provide two different LoRaWAN products ThingPark Wireless: This platform powers large scale public LoRaWAN networks ThingPark Enterprise: This is the solution for deploying dedicated private LoRaWAN networks   1. Setup your Yabby Edge LoRaWAN devices using the LoRaWAN Provisioning Tool The LoRaWAN provisioning to

2013 Views 3 min

Storing LiPo Batteries - Bolt2

Published January 25th, 2023 by Matthew Clark-Massera

The Bolt2 comes fitted with a 200mAh, Lithium Polymer (LiPo) internal back up battery. This allows for External Power Removed Alerts if the device is unplugged, and for the device to track for some time after being unplugged.  LiPo batteries are commonly used as they are light weight and compact.  Over time and use, batteries degrade, such that thei

1306 Views 1 min

Harsh Driving on Telematics Guru

Published January 26th, 2023 by Matthew Clark-Massera

Harsh driving logs are created by devices and sent to Telematics Guru (TG). TG can create events based on these logs. The events can be used for reporting. To get started, ensure your device is setup correctly, with the right firmware and system parameters. Ensure that the harsh driving thresholds are tailored to the type of vehicle. These settings

1666 Views 1 min

Falcon Cellular - How to setup analogue sampling

Published January 27th, 2023 by Matthew Clark-Massera

This article explains how to setup the Falcon Cellular device for analogue sampling. We will consider an analogue sensor that can be powered by the 3.3V output from the Falcon. Other sensor types may need a larger voltage. Consider using the battery voltage and switched ground to power these. This is not covered below. Wiring: Ground pin of the sens

1295 Views 1 min

Zilch RFID reader setup

Published January 26th, 2023 by Matthew Clark-Massera

Custom TTL RFID reader integration.  Wiring RFID Reader Wire Connect to Red - VCC/12V 12V power. It has been observed that the Purple Sys Rail out (~4.5V) on the Dart3 is able to power the reader.To use this connect to Purple on Dart3, Pin3 Black - GND Dart3 GND Green - TX Dart3 Pin 4 - Green - RX White - RX Dart3 Pin 10 - Brown - TX See DART3 12-wi

300 Views 1 min

G62 LoRaWAN® Integration Document

Published January 31st, 2023 by Matthew Clark-Massera

The attached document describes all of the uplink and downlink messages used by the G62 LoRaWAN. The downlink messages are not required for a simple implementation. G62 LoRaWAN Integration Document G62 LoRaWan Integration Payload Examples: 

2379 Views 1 min

G62 LoRaWAN® Config App Download

Published January 31st, 2023 by Matthew Clark-Massera

https://www.oemserver.com/tools/G62LoRaWAN/ConfigTool/setup.exe

1826 Views 1 min

Setting up a Yabby Edge LoRaWAN Device via Senet

Published January 31st, 2023 by Matthew Clark-Massera

1. Setup your Yabby Edge LoRaWAN devices using the LoRaWAN Provisioning Tool The LoRaWAN provisioning tool can be downloaded here.Please see Yabby Edge LoRaWAN - Configuration and Usage. Note: It is important to configure the Region and Scanning parameters. 2. Setup the API Credentials on OEM Navigate to the 'Manage' dropdown on OEM and click on 'AP

1034 Views 1 min

Configure I²C Sensor Readings

Published January 26th, 2023 by Matthew Clark-Massera

The I²C interface is commonly used for connecting sensors to data-logging devices like the Hawks. I²C Sensors use 3 lines Power (typically 3V3, but sometimes 5V) SDA (Serial Data Line) - data is transmitted over this line SCL (Serial Clock) - Clock signal I²C is a multi-controller/multi-target interface - meaning multiple sensors can be connected to

1962 Views 1 min

SensorData/SensorNode Integration (Sigfox and LoRaWAN)

Published January 31st, 2023 by Matthew Clark-Massera

Use this document for the details of the payloads sent by the SensorData and SensorNode devices. The formats apply to both the Sigfox and LoRaWAN versions of the devices. The integration document is attached below.

2026 Views 1 min

Turn By Turn Tracking - [Remora3]

Published February 2nd, 2023 by Matthew Clark-Massera

Turn by Turn tracking allows the user to track an asset more accurately when in a trip. The GPS is left on in this mode to get regular fixes. This feature will log a record if the heading changes, the speed changes or based on the distance or time interval; whichever comes first. Please Note Turn by Turn tracking needs to be enabled under the Basic

1961 Views 1 min

Setup Checklist to Capture Maintenance

Published January 27th, 2023 by Matthew Clark-Massera

Checklists can be used to capture required repairs/maintenance on equipment on an ad-hoc basis. This gives the added ability to capture the maintenance/damage at the place and time that the damage has happened and needs to be reported. To generate regular maintenance jobs at set intervals (i.e. every 10 000km or 5000 run hours) - we can use the Sche

1399 Views 1 min

TG Region Specific Details

Published January 26th, 2023 by Matthew Clark-Massera

As of mid-2018, TG is hosted in a number of regional data centers. This improves performance and scalability. The following TG features must be targeted at the right region: Website access: normally a partner's URL will direct them to the correct server. If they are used to accessing telematics.guru, they may no longer be able to login. Mobile App a

1951 Views 1 min

SensorNode Payload Decoding Examples

Published January 31st, 2023 by Matthew Clark-Massera

This article gives some examples of how to decode data from the SensorNode LoRaWAN. Temperature Readings Consider this example data from an Actility LoRaWAN backend: POST //SaveData.ashx?LrnDevEui=70B3D57050000DC4&LrnFPort=41&LrnInfos=TWA_100006667.21976.AS-1-1637 HTTP/1.1 Content-Length: 630 Content-Type: application/json Accept: */* Host:

2121 Views 1 min

4G Network - Device Behaviour Effects on Verizon

Published January 25th, 2023 by Matthew Clark-Massera

In order for devices to be certified, some networks require that devices conform to specifications that restrict the devices' upload behaviour. This article outlines the restrictions that are enforced by the device if using certain networks.  Verizon (USA) To use the Verizon network, the device must have the "4G Network" admin parameter tab, with th

1650 Views 1 min

Device Ports

Published January 25th, 2023 by Matthew Clark-Massera

When setting up your devices to connect to the OEM server we currently work on a product per port basis. Please refer to the table below when setting up your device. Please refer to this article for additional information on APN firewall requirements. Region Server Address International s0.oemserver.com International s2.oemserver.com Product Port Se

1448 Views 1 min

Decode SensorData Sigfox Uplink Payload using your Browser

Published January 31st, 2023 by Matthew Clark-Massera

SensorNode/SensorData Sigfox Uplink Decoder This decoder is written in Java Script and may be freely used as example code. To inspect the code, open this link and inspect the Java Script source. Usually this is done with F12 in your browser. iframe generator      

1762 Views 1 min

Run Hours + Odometer in TG

Published January 26th, 2023 by Matthew Clark-Massera

Run Hours + Odometer in Telematics Guru Telematics Guru can calculate run hour and odometer estimates based on device data. It does this in the following way: Run Hour Calculation The time for which an asset's 'Ignition' input is active is added up by the system to provide the result. By default, for DM devices this is Digital Input 0.  If you are u

2161 Views 3 min

Telematics Guru White Labelling

Published January 26th, 2023 by Matthew Clark-Massera

Digital Matter provide a complete 'business in a box' solution, providing: Devices A back end device management platform -  OEM Server A front end tracking platform - Telematics Guru Telematics Guru allows for a number of in built, and custom white labelling options, to allow resellers to make the product their own and apply their own branding.  The

2738 Views 8 min

IoT Devices - Digital Inputs

Published January 27th, 2023 by Matthew Clark-Massera

Digital inputs are available on the SensorData and SensorNode. These can be used to monitor the state of external devices or switches, or to count pulses - from a rain gauge, for example. The inputs have a maximum input of 48V, and anything about 2.5V or above is considered 'on'.  Hardware Capabilities SensorData LoRaWAN: 2 x DI on new stock. Only 1

1279 Views 1 min

How To Guide: Geo-Fences

Published January 27th, 2023 by Matthew Clark-Massera

Geo-Fences can be utilised in several ways that enable you to track asset details such as time spent inside/outside of, distance or hours travelled inside of specific locations. You can also use Geo-Fences to manually set speed limits for areas, and update location-based data to a custom string. Setting up a Geo-Fence Creating a Geo-Fence from the L

2450 Views 5 min

G100 - Getting Started

Published January 31st, 2023 by Matthew Clark-Massera

The G100 is a compact 2G or 3G GPS tracking device to cater for the most demanding applications. The stand out feature of the G100 is the FlexiCard slot. This allows for the most flexible expansion options in the industry – including an Iridium satellite modem, Wi-Fi and other interface options. The G100’s compact housing contains the GPS and cellul

1535 Views 4 min

ABP 1.1 Support

Published January 27th, 2023 by Matthew Clark-Massera

LoRaWAN devices have 2 ways of joining the network, OTAA or ABP.  In general, unless you have specific requirements, OTAA is easiest, well supported, and recommended by Digital Matter.  Some issues have been discovered with ABP on LoRaWAN 1.1.DM view 1.1 as currently 'experimental'. There are some known issues and the spec is not regularly updated b

883 Views 1 min

G62 LoRaWAN® Wiring Harness Diagram

Published January 31st, 2023 by Matthew Clark-Massera

The G62 LoRaWAN has two digital inputs, and one analog input. This can be used to notify the current state of an external device, or alert when certain inputs change. These can be set up in the configuration app.

1862 Views 1 min

Guppy Bluetooth® Range vs Battery Life

Published January 27th, 2023 by Matthew Clark-Massera

What is the maximum range of a Guppy Bluetooth? How long will it last on a set of batteries? These are both good questions, but are completely dependant on each other, as well as a host other factors.  The environment has a large effect on the maximum range of a Guppy. Obstructions between the receiver and the Guppy, as well as the material of said

1464 Views 1 min

Connecting a SensorNode Bluetooth® to an Eagle, G120, G150 or Remora2

Published January 27th, 2023 by Matthew Clark-Massera

This guide covers how to configure the Eagle, G120, G150 or Remora2 so that it can read input data transmitted by the SensorNode Bluetooth. digitalmatter.com Read more about this on our site! Getting Set Up Articles to review Getting Started - SensorNode Bluetooth (covers wiring sensors)  Updating Device firmware Updating Bluetooth Firmware  Set up

1758 Views 4 min

Troubleshooting Short Battery Life

Published February 1st, 2023 by Matthew Clark-Massera

Sometimes, we get shorter battery life than originally expected from a device.  It is important to set up low battery alerts on devices to be warned ahead of batteries going flat, so they can be changed. Possible reasons for unexpected battery drain include: Single cell battery failure Most batteries have a failure rate of close to or under 1%, whic

1405 Views 5 min

ELA T/ELA RHT Tags in Telematics Guru (Cold Chain)

Published January 26th, 2023 by Matthew Clark-Massera

ELA T and ELA RHT Bluetooth® tags can be integrated with our range of BLE Gateway devices.  In the APAC region, they can be purchased from M2M Connectivity. Our BLE gateway devices can be set to scan for all tags within range and keep a list in memory. This list is uploaded to the server periodically. Tags are then displayed on the Tag Map in Telema

2628 Views 4 min

PPM Calculator

Published January 26th, 2023 by Matthew Clark-Massera

This Calculator applies to the TG - Pay Per Message (PPM) plan for 'low use' assets that do not send many records. Note: a 'Message' corresponds to each individual record, or a line of Telemetry in Telematics Guru (Assets -> Telemetry). Some devices may log GPS points while moving, and upload in batches (e.g. the Oyster2). Note it is the number o

2042 Views 1 min

Telematics Guru Release Notes

Published January 26th, 2023 by Matthew Clark-Massera

Information around TG updates and new features are sent out to partners via our mailing list- click here to Sign Up June 2024 Integrations Telematics Guru now supports AI Dashcams! We have integrated the MiTAC K245 using the VisionMax platform onto Telematics Guru to enable remote review of AI-generated events including driver distraction and driver

1721 Views 4 min

Mounting and Installation [Yabby Edge Cellular]

Published February 2nd, 2023 by Matthew Clark-Massera

The Yabby Edge can be mounted onto an asset to be tracked using screws, bolts, cable ties, magnets, or industrial adhesives.  Additionally the multiple housing options (standard, collar and snap-together) offer many mounting alternatives.  When choosing a mounting point, you have two competing goals To minimise the chances of the device being accide

1030 Views 1 min

Sigfox - Configuration and Usage Guide

Published January 27th, 2023 by Matthew Clark-Massera

Click this link to check out the Oyster Sigfox on the Digital Matter Website . The Oyster provides a number of configurable parameters, to allow its behavior to be tailored to specific applications. Factors affecting the configuration you might choose include: How many Sigfox messages per day you have on contract How often you intend to change the b

1658 Views 11 min

Heartbeats - Suppress GPS Wander

Published January 25th, 2023 by Matthew Clark-Massera

Applies to: Device Firmware Version Bolt2-4G  All Versions Dart3-2G and Dart3-4G All Versions G120-2G and G120-4G All Versions G70-2G and G70-4G All Versions Our hard-wired devices make use of clever firmware features to avoid 'GPS Wander' outside of trips, such as when an asset is parked.  The majority of users will not require any adjustment to se

1464 Views 2 min

Device Product IDs

Published July 8th, 2024 by Matthew Clark-Massera

Integrators may need to know Digital Matter device Product IDs.  The Product ID is sent by the device to the server - which identifies the device type.  A list is given in the table below. Should any be missing below, Device ID’s can also be found in the “Product” column of the device table in Device Manager.  For example, below shows 79.2 – 79 = th

60 Views 1 min

Why are digital input changes not showing on the server straight away?

Published January 27th, 2023 by Matthew Clark-Massera

Currently for all devices, a change on a physical digital input will create a log entry on the device, but it will not be uploaded until its next scheduled upload (either the start of a trip, or a heartbeat).  To make the device upload on the change of a digital input, add the specific input to the system parameters page (if it hasn't been already),

1292 Views 1 min

Sealing the G70

Published January 27th, 2023 by Matthew Clark-Massera

1160 Views 1 min

Speed Monitoring

Published January 26th, 2023 by Matthew Clark-Massera

Applies To Device Firmware Versions Dart3 2G and Dart3 4G All FW versions G70 2G and G70 4G All FW versions Additional logging options available in 1.14+ G120 2G and G120 4G All FW versions G150-Global All FW versions Remora3 4G 1.6+ see speed monitoring on the Remora3 for details on configuration for this device The Dart3, G70, G120, G150 and Remor

2031 Views 2 min

Bolt2 Firmware Release Notes

Published January 25th, 2023 by Matthew Clark-Massera

Subscribe To Updates Subscribe to our technical newsletter to be notified of bug fixes and firmware updates v1.21 (Big update!)  SDK and Modem Library Updates We can now reset the modem core separately from the application core to recover from modem faults. This allows for faster/better recovery when the modem freezes Numerous fixes and improvements

1426 Views 1 min

Telematics Guru Status Page

Published July 9th, 2024 by Matthew Clark-Massera

The Telematics Guru status page is an essential resource for Digital Matter partners, providing real-time updates on the status and performance of Telematics Guru systems.  Partners can subscribed to notifications, in order to be informed of any planned system maintenance, outages, and any other technical difficulties.  Should a user be unable to ac

57 Views 1 min

Falcon Firmware Release Notes

Published January 27th, 2023 by Matthew Clark-Massera

Subscribe To Updates Subscribe to our technical newsletter to be notified of bug fixes and firmware updates v2.22 / 3.22 Reduced the risk of the 4G modem entering an unrecoverable fault state v2.21 / 3.21 Improved jostle-based tracking in Turn-by-Turn tracking mode v2.20 / 3.20 SHT20 Sensor Integration   v2.19 / 3.19 Add jostle-tracking to Turn-by-T

1375 Views 2 min

Fair Usage Policy

Published January 26th, 2023 by Matthew Clark-Massera

This Fair Usage Policy document details what Digital Matter considers acceptable usage of its Telematics Guru and OEM Server software. Digital Matter may withhold service based on this policy. Digital Matter will endeavour to accommodate and support all clients.   Record Limits: The logging period should not be faster than 30 seconds, averaged over

1517 Views 1 min

Digital Matter SMS App

Published January 25th, 2023 by Matthew Clark-Massera

The Digital Matter SMS App allows you to send the following SMS commands to multiple units. It aims to make it more convenient for resellers to send SMS commands to their devices. To use the SMS app you will need an Clickatell API account with credits. To create an account follow this link. The app is for Windows only. Download the exe attached to t

2222 Views 1 min

Why was my Alert delayed?

Published January 26th, 2023 by Matthew Clark-Massera

It is important to understand how Alerts operate. Alerts are handled by Telematics Guru, and not the device. They do not impact the device operation, or force uploads. (Devices can be configured to upload on certain conditions via OEM server however)  For an alert email or SMS to be sent, the device data must be received by Telematics Guru, which th

1184 Views 1 min

Falcon - Temperature Readings in Telematics Guru

Published January 27th, 2023 by Matthew Clark-Massera

The Falcon Cellular is a super-smart, battery-powered tracking device in a rugged IP67 housing - in particular designed for asset location with temperature monitoring. This article will take you through the steps to read and report the I2C sensor readings. digitalmatter.com You can view the datasheet and read more about the falcon on our site! Getti

1410 Views 1 min

Connect an External Buzzer/LED

Published January 26th, 2023 by Matthew Clark-Massera

The Dart3, G70 and G120 can be set to sound buzzers based on various conditions such as: A trip starting, but no driver ID has been scanned - to remind drivers to tag on. This is configured on the Driver ID parameter tab, see Immobiliser Install - Asset starts after valid Driver ID Scan Digital Inputs being active/inactive. This is configured on the

2204 Views 2 min

Supported Sensors and Inputs

Published January 31st, 2023 by Matthew Clark-Massera

Our devices offer a number of different inputs including: Digital Inputs Analogue (0-30V) inputs 4-20mA Bluetooth® I2C 1-wire SDI-12 RS232 RS485  These interfaces allow for a wide variety of various sensors to be connected to devices for applications such as: Tank Level Monitoring Fuel Level Monitoring Temperature Monitoring and Cold Chain Door+Gate

3337 Views 5 min

Monitoring Door Open/Close

Published January 27th, 2023 by Matthew Clark-Massera

Often the 'status' of a door, window, gate or other needs to be remotely monitored. This is to track things like unauthorised access to a room, building or container (perhaps with precious cargo inside). Our devices have the ability to do this via multiple methods: Connecting a reed switch to one of the digital inputs (most reliable, recommended met

3636 Views 7 min

Setting up a Yabby Edge LoRaWAN device via ChirpStack

Published January 31st, 2023 by Matthew Clark-Massera

1. Setup your Yabby Edge LoRaWAN devices using the LoRaWAN Provisioning Tool The LoRaWAN provisioning tool can be downloaded here.Please see Yabby Edge LoRaWAN - Configuration and Usage. Note: It is important to configure the Region and Scanning parameters. 2. Setup the API Credentials on OEM Navigate to the 'Manage' dropdown on OEM and click on 'AP

1511 Views 1 min

Initial Provisioning - [G70]

Published January 27th, 2023 by Matthew Clark-Massera

This guide is intended to assist new users in getting a G70 tracker online for the first time. Once you have some experience with the device, this process may change slightly. e.g. you may wish to queue firmware and parameter updates before inserting a SIM and doing the install in a vehicle - so that the device picks up new settings once it gets onl

1837 Views 4 min

Yabby Edge - Default I/O Mappings

Published February 2nd, 2023 by Matthew Clark-Massera

Here are the Default I/O Mappings for Digital Matter's Yabby Edge tracker. You can change some of these mappings on OEM server - we do not recommend changing these unless you know what you are doing.These mapping can be very handy to identify and debug issues.  For example, if the device is connecting to the server/platform intermittently, this mayb

1107 Views 1 min

Single Sign on in Device Manager

Published March 5th, 2024 by Matthew Clark-Massera

The following steps outline how to configure OpenID Connect with Device Manager to enable Single Sign-On authentication with Microsoft Entra ID. In the Azure Portal, navigate to Microsoft Entra ID      Navigate to App Registrations   Create a new app registration     Give the application a Name and set the Supported Account Types to “Single Tenant”

702 Views 1 min

Zilch RFID reader setup-copy-478

Published April 18th, 2023 by Matthew Clark-Massera

Custom TTL RFID reader integration.  Wiring RFID Reader Wire Connect to Red - VCC/12V 12V power. It has been observed that the Purple Sys Rail out (~4.5V) on the Dart3 is able to power the reader.To use this connect to Purple on Dart3, Pin3 Black - GND Dart3 GND Green - TX Dart3 Pin 4 - Green - RX White - RX Dart3 Pin 10 - Brown - TX See DART3 12-wi

1048 Views 1 min

Battery Voltage Discharge Curves [Yabby 3]

Published January 31st, 2023 by Matthew Clark-Massera

Measuring battery voltage is more complicated than it sounds. Exactly when and how a battery is measured will influence the results. The results will be different if you measure the voltage loaded or with no load. This is why if testing batteries we recommend using a battery tester that applies a load before taking a measurement instead of simply a

1232 Views 1 min

Eagle - Getting Started

Published January 27th, 2023 by Matthew Clark-Massera

The Eagle is a battery-powered data logger that provides GPS asset tracking while catering for an impressive array of inputs and outputs and different sensor interfaces. It comes in either 2G or 4G LTE Cat-M1 / NB-IoT versions. digitalmatter.com See the product page for more specifications. Datasheet & High Resolution Images  Eagle Downloads Vie

1657 Views 3 min

The Asset Analogue Report

Published January 26th, 2023 by Matthew Clark-Massera

Our devices make use of Analogues to store various values. All devices use the following 4 analogues: Analogue 1 - Battery Voltage (internal back up battery for hard-wired devices, or the primary cells for battery powered devices) Analogue 2 - External Voltage (hard wired units) Analogue 3 - Internal Temp Analogue 4 - Cellular Signal CSQ (Strength)

1275 Views 1 min

Digital Matter’s Manufacturer’s Warranty

Published January 27th, 2023 by Matthew Clark-Massera

Digital Matter’s Manufacturer’s Warranty (“Manufacturer’s Warranty”)   Unless specifically agreed, in writing, to the contrary Digital Matter only offers a “carry in repair or replace” warranty in respect of manufacturing defects on its devices.   Summary Digital Matter's Manufacturer’s Warranty is valid for a period of 24 months (2 years) (“Warrant

2455 Views 1 min

Checklists in Telematics Guru

Published January 27th, 2023 by Matthew Clark-Massera

The Telematics Guru App supports completing checklists. The app and TG system can be used to easily collect, store and review checklist data - replacing paper checklists. This saves effort and resources in collecting and filing paper checklists - a huge task for many businesses! If you have not used the checklist functionality before, you might not

2306 Views 8 min

DART3 12-wire Harness Definition

Published January 25th, 2023 by Matthew Clark-Massera

The Dart3 comes with a 12 wire, 650mm long harness 15mm is pre-stripped on the input (red), ground (black), and the ignition (white) wires. Wire gauge is 0.35mm² Harness Diagram: Wire Definition: Pin  Colour Function 1   +VIN / BATT (8-36V) 2   GROUND 3*   VOUT 4*   Driver ID 2TTL RX / Wiegand D0 / Digital Input 3 5   DIGITAL INPUT 1 (48V max) 6   A

3456 Views 1 min

Battery Life Estimates - Oyster Edge

Published February 1st, 2023 by Matthew Clark-Massera

The Oyster Edge uses advanced low-power location-solving techniques to provide exceptional battery life - allowing 'deploy once' operation. The batteries will not need to be changed for an assets useful life! This cuts down on cost, effort, and potential issues.  How does it save power? "Traditional" devices with on-board GPS modules will wake when

1491 Views 2 min

Choosing an Iridium Data Package

Published January 31st, 2023 by Matthew Clark-Massera

Digital Matter offer Iridium Data bundles for devices using the Telematics Guru platform. The package you need depends on your requirements, and the amount of time the asset will spend out of coverage.  3KB this for light compliance, where tracking outside mobile coverage is essential for safety etc, approx 150 messages per month, for vehicles that

1604 Views 1 min

Asset State Configuration

Published January 26th, 2023 by Matthew Clark-Massera

Asset State Configurations can be used to have assets change colours in the Live View and Trip History view according to different digital input combinations or "states". State changes will also be recorded in the asset timeline/event log, and the Asset State - Detail and Asset State - Summary reports.  Simple example with PTO mapped below. For exam

1663 Views 1 min

Introducing the Yabby3

Published January 31st, 2023 by Matthew Clark-Massera

The Yabby3 is the next-generation of our Yabby series. It is an ultra-rugged GPS asset tracking device featuring 10+ years battery. Key Features: Deploy-once battery life with up to 10+ years on only 3 x AAA user-replaceable batteries Powered by off-the-shelf Alkaline or Lithium (LiFeS2) batteries Tracks assets when they’re on the move and enters sl

1087 Views 1 min

Tenet Ultrasonic Fuel Sensor

Published January 31st, 2023 by Matthew Clark-Massera

The G120 (firmware 2.12 and above) supports the use of the Tenet UL212 fuel sensor. The sensor measures the fuel level height and the temperature of the fuel. When connected to a G120 via the RS232 port – the fuel level and temperature can be reported to the server in specified Analogues.  Additionally, readings can be made while out of trip and a d

2886 Views 2 min

Inactivity Monitoring/Timer - Battery Powered Devices

Published February 1st, 2023 by Matthew Clark-Massera

Applies to: Device Firmware Barra Edge All versions Barra GPS All versions Yabby Edge and Yabby3 All versions Oyster Edge, Oyster3 4G, Oyster3 Bluetooth and Oyster3 Global All versions Remora3 4G and Remora3 Global All versions The Inactivity Timer is a simple timer that starts when a device ends it's trip. Once the configured time period has elapse

1507 Views 3 min

Initial Provisioning- Remora3

Published January 31st, 2023 by Matthew Clark-Massera

This guide is intended to assist new users in getting the Remora3 online for the first time. Once you have some experience with the device, this process may change slightly. E.g. you may wish to queue firmware and parameter updates before inserting a SIM and batteries - so that the device picks up new settings once it gets online. 1. In the Box The

1543 Views 3 min

Create a New Organisation

Published January 26th, 2023 by Matthew Clark-Massera

Partners and Organisations In Telematics Guru Organisations are used in Telematics Guru to separate different end clients. You can have many organisations under one company, where end users usually log into an organisation to view their assets. Organisations need to be set up and structured by the account with partner level permissions. Partner (You

2049 Views 1 min

Recovery Mode

Published February 1st, 2023 by Matthew Clark-Massera

Applies to:  Device Firmware Barra Edge, Barra GPS All versions Yabby Edge and Yabby3 All versions Oyster Edge, Oyster3 4G, Oyster3 2G, Oyster3 Bluetooth and Oyster3 Global All versions Remora3 4G and Remora3 Global All versions Recovery mode can be used to help recover a stolen asset.  When set, a device reports more frequently and begins 'live tra

3424 Views 4 min

Live View - Telematics Guru

Published January 26th, 2023 by Matthew Clark-Massera

Introduction The Live View The Live View in Telematics Guru can be useful to see an instant representation of where your assets are and in what state they are currently in. Live View Refresh Rate The live view refreshes every 15 seconds and to reduce server load, browsers that have been idle for 4.5 minutes will suspend these automatic updates. You

2542 Views 3 min

Telematics Guru FAQs

Published January 26th, 2023 by Matthew Clark-Massera

How do I set up a new customer? Each new entity/customer should be set up as a new organisation. Each organisation is it's own collection of users, assets, geofences etc. So set up each new client as an organisation to keep them grouped separately to your other clients.See Getting Started - Telematics Guru     Can I give users access to only some se

1576 Views 1 min

Setting up a Yabby Edge LoRaWAN Device via TTN (v3) and TTI

Published January 31st, 2023 by Matthew Clark-Massera

1. Setup your Yabby Edge LoRaWAN devices using the LoRaWAN Provisioning Tool The LoRaWAN provisioning tool can be downloaded here.Please see Yabby Edge LoRaWAN - configuration and Usage. Note: It is important to configure the Region and Scanning parameters. 2. Setup your Yabby Edge LoRaWAN devices on TTN/TTI Please see this article for more informat

2205 Views 1 min

Getting Started - SensorNode Bluetooth®

Published January 27th, 2023 by Matthew Clark-Massera

This guide covers set up the SensorNode Bluetooth® and reading the data via a DM Gateway device (Eagle, Remora2, G120, G150). The device has multiple inputs, all of which it will sample and transmit the values/status via Bluetooth. The available inputs are: An I2C Interface for use with up to 2 x DM Temp Probes and 1 x Temperature/Humidity Sensor si

1770 Views 2 min

Telematics Guru - History Views

Published January 26th, 2023 by Matthew Clark-Massera

The Data that is recorded by Telematics Guru can be viewed in several different ways. These views are separated into seven different ways of displaying data and are accessible from the dashboard or the History drop down. Overview Video Trip History Map View This view displays the selected day's trips chronologically, displaying information on start

1763 Views 4 min

SIM Cards and Data Usage - Barra GPS

Published February 28th, 2024 by Matthew Clark-Massera

  Disclaimer This article is intended to assist partners in selecting between LTE-M/NB-IoT, determining costings, and choosing SIM providers. Advice is general and partners should conduct their own testing and make an informed decision. It should be noted that Digital Matter supplies devices globally but has offices based in the US, South Africa, an

1050 Views 5 min

Remora2 - Getting Started

Published February 2nd, 2023 by Matthew Clark-Massera

The Remora, redesigned and supercharged! The Remora2 is an IP67 rated, rugged 4G Cat-M1/Nb-IoT GPS device designed for tracking non-powered assets where super-long battery life is required without sacrificing the frequency of updates and accuracy performance. digitalmatter.com See the product page on our website for more specifications. Datasheet &a

2628 Views 4 min

Oyster3 - Default I/O mappings

Published January 31st, 2023 by Matthew Clark-Massera

Here are the Default I/O Mappings for Digital Matter's Oyster 3 tracker. You can change some of these mappings on OEM server - we do not recommend changing these unless you know what you are doing. These mapping can be very handy to identify and debug issues.  For example, if the device is connecting to the server/platform intermittently, this maybe

1657 Views 1 min

SIM Cards and Data Usage - Barra Edge

Published April 29th, 2024 by Matthew Clark-Massera

Disclaimer This article is intended to assist partners in selecting between LTE-M/NB-IoT, determining costings, and choosing SIM providers. Advice is general and partners should conduct their own testing and make an informed decision. It should be noted that Digital Matter supply devices globally, but have offices based in the US, South Africa and A

520 Views 5 min

Movement Trips - Assumed Start Point Range

Published January 27th, 2023 by Matthew Clark-Massera

Our battery-powered and hard-wired devices can detect trips based on GPS movement. Once a trip is detected the device will upload more frequently, and report that it is in trip to the server.  One of the available parameters for movement trips is the Assumed Start Point Range. Default of 10,000m for battery-powered devices, and 2000m for hard-wired.

1478 Views 1 min

Hawk - Upload when outside desired sensor range

Published January 27th, 2023 by Matthew Clark-Massera

For some applications, like temperature monitoring, we may only 'care' when the temperature is outside an allowable range.  We can configure the Hawk to maximise battery life by setting it to sample the temperature frequently, upload infrequently, but force an upload if any of the temp samples is outside our allowable range. This means we still get

1354 Views 1 min

Terminate (Un-provision) a Device

Published January 25th, 2023 by Matthew Clark-Massera

The MyGeotab system bills for active devices. In order to avoid being billed for devices that are no longer active, the device must be terminated in MyGeotab. Please terminate the device in the MyAdmin user interface. There is no interface in the OEM Server to do this yet. Note: If a device re-connects after termination, billing will resume. It is t

1372 Views 1 min

Finding Iridium IMEIs vs Device Serials

Published January 26th, 2023 by Matthew Clark-Massera

When an Iridium device is used - the Iridium IMEI is entered against the Asset when creating the asset.However the main way devices are referred to in Telematics Guru is by their serial. So we need to have a way to link the DM device serial and the Iridium IMEI.  This can help track down which device may be using a lot of Iridium data so the setting

2701 Views 1 min

IoT Devices - Analogue Input

Published January 27th, 2023 by Matthew Clark-Massera

The SensorData and SensorNode have analogue inputs available - consult the Datasheet for the number available and input range.  Outputs on the device can be enabled just before sampling, to power external sensors. Sampling occurs over roughly 100 ms, in which multiple readings are taking, and the average is calculated to be sent over the network. Th

1116 Views 1 min

G70-4G-Bluetooth Release Notes

Published June 18th, 2024 by Matthew Clark-Massera

Device Firmware 1.3 Bluetooth Driver ID V1 Support Implemented 1.2 Fixed analog mapping not clearing INT16 analogs properly when tag is lost Support for additional hardware revision   Bluetooth Module Firmware 2.1 Fixing wakeup pin issue for hardware revision 2 (product ID 115.2)    

154 Views 1 min

Oyster Cellular - Getting Started

Published February 1st, 2023 by Matthew Clark-Massera

The Oyster is a compact, rugged GPS tracking device that has been designed for tracking containers, trailers, skip bins, and other assets where super-long battery life is required without sacrificing the frequency of updates and performance. This getting started guide is only for the cellular version. The Oyster is also available with other low powe

1749 Views 4 min

Oyster Edge Improved GNSS Performance

Published February 1st, 2023 by Matthew Clark-Massera

In case you missed it On top of the below improvements, the Location Engine (server side) also makes use of 'Combo-Scan' functionality to improve location accuracy. See Edge Device GNSS 'Combo Scan'   Overview The Oyster Edge makes use of the Semtech LR1110 Integrated Circuit to scan for GNSS satellites and Wi-Fi access points. Digital Matter and Se

1445 Views 2 min

Iridium Hybrid Devices in TG - Alerts, Reports and caveats

Published January 31st, 2023 by Matthew Clark-Massera

The G120 & G150 provide the ability to connect an external Iridium Edge modem - for out of coverage fail-over tracking. It is important to understand what can be done with this solution, and the limitations of what information and functionality is available when the unit sends data via Iridium.  Iridium Hybrid technology It is important to note

1500 Views 2 min

Integration - Common Issues

Published January 25th, 2023 by Matthew Clark-Massera

Why am I getting the date as 1/1/13? Time on Digital Matter devices is given as seconds since 01/01/2013. Before a device is powered on, it has no Real Time Clock (RTC) value. Once it comes online it will get a timestamp from the GPS or from the server. So if your device has had a hard reset - and not yet got a new GPS fix - the time sent in Field 0

1493 Views 1 min

Screw Sizes and Recommended Torque

Published January 27th, 2023 by Matthew Clark-Massera

The table below details the recommended screw sizes and torque for Digital Matter device housings. Guides on how to properly seal devices can be found under the specific device's getting started guide. Device Screw Size Recommended Torque Barra Core/Edge/GPS 2.5mm x 8mm 0.7 Nm Eagle 3.5mm x 12mm 0.7 Nm Falcon 3.5mm x 12mm 0.7 Nm G62 3.5mm x 20mm 0.7

1776 Views 1 min

SensorData - Wiring up I2C Sensors

Published January 31st, 2023 by Matthew Clark-Massera

The SensorData and SensorNode support I2C peripherals, such as Digital Matter Temperature Probes, and Temperature/Humidity Sensors The SensorData and SensorNode expose 4 screw terminals for I2C, these are marked on the board.  3.3V: provides power to the sensor at 3.3V SDA: I2C data line. SCL: I2C clock line. GND: ground connection to the sensor. Be

1971 Views 1 min

Oyster Edge Cellular - Location Scanning Parameters

Published February 1st, 2023 by Matthew Clark-Massera

The Oyster Edge Cellular determines its location differently to traditional GPS devices. In order to get a position, the following occurs: The device scans for GNSS and Wi-Fi signals. This is satellite data (time delay and sat number) - along with nearby Wi-Fi access points        This article covers the settings for these scans. This data is sent t

1255 Views 5 min

Oyster Edge Release Notes

Published February 1st, 2023 by Matthew Clark-Massera

v1.17 Fixed high sleep current issue which could occur when using Bluetooth to scan 7+ tags Fixed Bluetooth Response Timeout issue Added logging control for empty and populated BLE tags v1.15 Support for Universal Bluetooth Sensor Integration Fixed ELA RHT/T analog mapping not clearing INT16 analogs properly when lost v1.14 BLE Beaconing Bug Fix v1.

1537 Views 1 min

Location Engine Scanning Parameters and Lookups [Yabby Edge]

Published February 2nd, 2023 by Matthew Clark-Massera

The Yabby Edge requires the use of our Location Engine to resolve/process GNSS, Wi-Fi and Cell Tower information in to standard location data (longitude and latitude coordinates). Here's everything you need to know about Location Engine and how you can configure the different lookups. And some information on Lookup billing. Location Engine : Digital

1191 Views 1 min

Oyster Sigfox Downlink FAQs

Published January 27th, 2023 by Matthew Clark-Massera

My Oyster seems to be in a downlink request/ack loop?  Why is my Oyster sending so many message type 1's? One of the most common setup mistakes we see is setting "Downlink mode" to DIRECT. It should be set to CALLBACK.  This is accessible from Device Type -> Edit Device Type (click on the name you wish to edit) -> Information Sheet -> Edit

1126 Views 1 min

Upgrading the Sigfox Config App

Published January 27th, 2023 by Matthew Clark-Massera

The latest version of the Config App will automatically check for updates each time you start it, so long as you are connected to the internet. If you had previously installed an older version of the application, you may see a message like this when installing the new version for the first time: In this case, you must first uninstall the old version

1374 Views 1 min

Monitor a PTO/Fuel Pump

Published January 26th, 2023 by Matthew Clark-Massera

Applies to: Device Firmware Version Dart3-2G and Dart3-4G All Versions G120-2G and G120-4G All Versions G70-2G and G70-4G All Versions The wired devices have Digital Inputs that can be used to monitor a secondary bit of equipment on an asset, i.e. sprayer, fuel pump, PTO. In most cases, we wire and configure the input in the same way as our dedicate

1665 Views 1 min

Yabby Edge Cellular Firmware Release Notes

Published February 2nd, 2023 by Matthew Clark-Massera

Subscribe to Updates Subscribe to our technical newsletter to be notified of bug fixes and firmware updates.     1.28 Added support for Location Scan Multiplier 1.27 Added optional security enhancement for disabling of provisioning tool device access (NB: this cannot be disabled once enabled) 1.26 Added support for new hardware revision 1.25 Maximum

1504 Views 1 min

Hawk - Configure Analogue Input Readings

Published January 26th, 2023 by Matthew Clark-Massera

Many industrial sensors. Such sensors output a voltage proportional to the signal (pressure, temperature, moisture, vibration) they are measuring.  i.e. 0V for 0°C and 10V for 100°C.  Benefits Low Cost No integration required - any analogue sensor that fits within the range of the device it is connected to can be read Readily available Drawbacks Som

2259 Views 1 min

Speed Monitoring in Telematics Guru

Published January 26th, 2023 by Matthew Clark-Massera

Speed monitoring allows fleet managers to specify speed limits and monitor compliance with those limits. This is different to "On-Device Speeding" function, and that can be viewed here. The asset should be assigned to the TG-Pro billing plan.       Speed Limits Speed Profiles Speed Monitoring Full Example Speed in Telemetry Troubleshooting Here is o

2895 Views 7 min

Oyster Sigfox Default IO Mappings

Published January 27th, 2023 by Matthew Clark-Massera

This article explains the default IO mappings for an Oyster Sigfox device on Telematics Guru (TG).  Note that this is specific to Telematics Guru. Other front end systems may represent the data differently. Each GPS position record logged by the device is sent immediately on the Sigfox network. If it is received by a Sigfox base station and correctl

1159 Views 1 min

Oyster Sigfox Getting Started Guide

Published January 27th, 2023 by Matthew Clark-Massera

How to get started with the Oyster Sigfox

1130 Views 1 min

Telematics Guru Third Party Device API

Published January 27th, 2023 by Matthew Clark-Massera

Telematics Guru supports a number of 3rd Party Device Types directly, such as Teltonika, Calamp and SPOT devices. Such devices can be configured as an asset and the Device Type selected from a dropdown. The specific payloads sent from these devices will be recognised by Telematics Guru and processed. However there is a 3rd Party Device API, to allow

1497 Views 1 min

How long will my back-up battery last? - [G120]

Published January 31st, 2023 by Matthew Clark-Massera

The G120 has a 1100mAh internal back-up battery. This allows for external power removed alerts to be sent immediately if the unit is unplugged or dislodged, and tracking to continue for some time. G120 with Iridium Edge Satellite Module Please note that the G120's back up battery will not be able to power up the Iridium Edge Satellite Modem (used fo

1391 Views 1 min

Oyster Sigfox: In Trip vs. Out Of Trip

Published January 27th, 2023 by Matthew Clark-Massera

The Oyster Sigfox device has 2 main states, in-trip or out-of-trip. The device behaves differently in the two states. The configurable parameters mentioned below, and many more, are explained here. What qualifies as a trip? The Oyster Sigfox device uses the accelerometer to decide on its trip status. Accelerometer movement will start a trip, and kee

1222 Views 1 min

Decoding the Yabby LoRaWAN® Payload

Published January 31st, 2023 by Matthew Clark-Massera

You can find the full payload specification here and the example decoder below. Yabby LoRaWAN Uplink Decoder iframe generator  

1545 Views 1 min

Yabby LoraWAN® - Configuration and Usage Guide

Published January 31st, 2023 by Matthew Clark-Massera

The Yabby LoRaWAN provides a number of configurable parameters, to allow its behavior to be tailored to specific applications. Factors affecting the configuration you might choose include: How many messages per day your network will allow How often you intend to change the batteries, and the type of batteries in use How detailed a bread-crumb trail

1702 Views 19 min

Bolt OBDII Firmware Release Notes

Published January 25th, 2023 by Matthew Clark-Massera

Subscribe To Updates Subscribe to our technical newsletter to be notified of bug fixes and firmware updates v2.9/3.9 Bugfix for runtime incrementation v2.8/3.8 Improved run hour incrementation v2.7/3.7 Fix for repeated "Modem turn off failed" issue v2.6/3.6 Added the option to disable the supression of GPS wander for heartbeats The GPS fix timestamp

1534 Views 1 min

Guppy LoRaWAN®- Tilt / Static Angle Output Examples

Published January 31st, 2023 by Matthew Clark-Massera

The tilt reporting feature in the Guppy, as of firmware v1.9, is explained in the Guppy Configuration and Usage Guide. Here are a few pictures and examples to help you understand how the feature works. This article deals with some static setups, and what angles they result in. Static setup 1:  In this setup, "down" on the Guppy aligns well with grav

1533 Views 2 min

Yabby 3 LoRaWAN® Integration

Published January 31st, 2023 by Matthew Clark-Massera

The attached document describes all of the uplink and downlink message requirements for working with an Yabby 3 LoRaWAN device. The downlink messages are not required for a simple implementation. Yabby 3 LoRaWAN Integration    

2511 Views 1 min

Decoding the Yabby 3 LoRaWAN® Uplink

Published January 31st, 2023 by Matthew Clark-Massera

You can find the full payload specification here and decoder below, and the uplink decoder below. Yabby 3 LoRaWAN Uplink Decoder This decoder is written in Java Script and may be freely used as example code. To inspect the code in a different tab, open this link and inspect the Java Script source. Usually this is done with F12 in your browser.  ifra

1868 Views 1 min

Guppy LoRaWAN® Firmware Release Notes

Published January 31st, 2023 by Matthew Clark-Massera

v2.3 - Added 1.0.2rB version of region US915 - Changes to test mode for LCTT compatibility - Fixed empty uplink on port 8 at startup - Added AS923-2/3 from final RP002-1.0.1 - Updated serial port commands for volume production - Fixed spurious reset indications in ABP 1.0 FCnt reset support, which could cause loss of downlink connectivity until the

1331 Views 1 min

LoRaWAN® Config Cable

Published January 27th, 2023 by Matthew Clark-Massera

Digital Matter first generation Sigfox and LoRaWAN devices require a configuration cable in order to program parameters, set LoRaWAN regions, and read device information (AppKey, DevEUI, PAC etc) It is strongly recommended you purchase a cable from Digital Matter. Damage caused to devices by your own cable is not covered under warranty. The cable su

1419 Views 1 min

Digital Matter LoRaWAN® stack join schedule

Published January 27th, 2023 by Matthew Clark-Massera

Digital Matter devices, based on LoRaWAN™ technology, will attempt to join a LoRaWAN network. The join is attempted when they are set to Over The Air Activation (OTAA), which is the default setup. The join requires an exchange of messages, initiated by the device, to the network, to do a key exchange and establish the keys for the subsequent communi

1349 Views 1 min

G120 -Getting Started

Published January 31st, 2023 by Matthew Clark-Massera

The G120 is a compact 2G or 4G Cat-M1/Nb-IoT GPS tracking device with a variety of inputs and outputs to cater for the most demanding applications.  With the internal GPS and cellular antennas installation is a breeze. The internal backup battery provides alerts and tracking operations even when external power (8-45V) is removed. The G120 is equippe

4067 Views 4 min

DM LoRaWAN™ Default Application EUI's (AppEUI)

Published January 27th, 2023 by Matthew Clark-Massera

This table provides the Default Application EUIs for Digital Matter's various LoRaWAN enabled products. These App EUIs are the defaults, and can be reconfigured with the configuration app and cables. Device Default App EUI Oyster based on LoRaWAN Technology 70B3D57050000000 Guppy based on LoRaWAN Technology 70B3D57050000001 SensorData based on LoRaW

1597 Views 1 min

Decoding the Oyster 3 LoRaWAN® Uplink

Published February 2nd, 2023 by Matthew Clark-Massera

You can find the full payload specification and example decoder here, and a downlink encoder here. This decoder is written in Java Script and may be freely used as example code. To inspect the code, open this link and inspect the Java Script source. Usually this is done with F12 in your browser. 

2222 Views 1 min

Yabby LoRaWAN® - LED Behaviour

Published January 31st, 2023 by Matthew Clark-Massera

In the release build of the Yabby LoRaWAN, the LED is operational from reset until the first sleep. Thereafter, it is disabled for power saving reasons. After reset the following will be observed: A single 1 second flash on reset. An additional 10 seconds of the LED on, if a brownout is suspected. This happens if the total battery voltage is sampled

1253 Views 1 min

Yabby 3 LoRaWAN® Provisioning Tool

Published January 31st, 2023 by Matthew Clark-Massera

The Yabby 3 LoRaWAN is configured using a DMLink adapter, and this LoRaWAN Provisioning Tool. For a detailed description of the tool and parameters, please consult the Yabby 3 LoRaWAN® Configuration and Usage Guide.

1681 Views 1 min

SensorData LoRaWAN® Firmware Release Notes

Published January 31st, 2023 by Matthew Clark-Massera

v2.3 - Added 1.0.2rB version of region US915 - Changes to test mode for LCTT compatibility - Fixed empty uplink on port 8 at startup - Added AS923-2/3 from final RP002-1.0.1 - Updated serial port commands for volume production - Fixed spurious reset indications in ABP 1.0 FCnt reset support, which could cause loss of downlink connectivity until the

1872 Views 1 min

Improve corner tracking on hard-wired devices

Published January 27th, 2023 by Matthew Clark-Massera

While in a trip, our powered devices will log according to the following set of default parameters: This means a log will occur if: 1-minute passes (log at least every 60 sec) The asset travels over 500m The device experiences a 10-degree heading change over the course of 150 metres. The heading change log means that the trips plotted by the device

1168 Views 1 min

Yabby LoRaWAN® Integration

Published January 31st, 2023 by Matthew Clark-Massera

The attached document describes all of the uplink and downlink message requirements for working with a Yabby LoRaWAN device. The downlink messages are not required for a simple implementation.

1573 Views 1 min

Oyster LoRaWAN® - LED Behaviour

Published January 31st, 2023 by Matthew Clark-Massera

In the release build of the Oyster LoRaWAN, the LED is operational from reset until the first sleep. Thereafter, it is disabled for power saving reasons. After reset the following will be observed: A single 1 second flash on reset. An additional 10 seconds of the LED on if a brownout is detected. After which the device will sleep for 3 hours before

1657 Views 1 min

Modem Firmware Version in OEM Server

Published January 25th, 2023 by Matthew Clark-Massera

This Article Refers to Legacy Content This article contains screenshots and references to OEM Server (oemserver.com), which was our device management platform until the release of Device Manager in 2024. Please see the article below for the Device Manager version of this article: Updating Modem Firmware in Device Manager For more details, see Device

1582 Views 2 min

Unlocked vs Locked Devices

Published January 25th, 2023 by Matthew Clark-Massera

The final integration option as presented in the article on  choosing integration strategy allows for devices to bypasses the OEM Server which allows the device to connect to a system other than OEM. Once a device is unlocked - it cannot be used with a connector to send data as per options 2 or 3 of the integration strategies. .  Devices that are co

1595 Views 1 min

Oyster Sigfox Integration (Complete Protocol)

Published January 27th, 2023 by Matthew Clark-Massera

Click this link to check out the Oyster Sigfox on the Digital Matter Website . The attached document describes all of the uplink and downlink message requirements for working with an Oyster Sigfox device. The downlink messages are not required for a simple implementation. Oyster SF Integration 1.4.pdf (211 KB)

1571 Views 1 min

How long will my back-up battery last? - [Dart3]

Published January 26th, 2023 by Matthew Clark-Massera

The Dart3-4G has a 200mAh internal backup battery, while the Dart3-2G has an 850mAH internal backup battery. This allows for external power removed alerts to be sent immediately if the unit is unplugged or dislodged, and tracking to continue for some time.  When stationary, the device turns on the GPS periodically to get updated satellite informatio

1715 Views 1 min

Initial Provisioning

Published January 31st, 2023 by Matthew Clark-Massera

This guide is intended to assist new users in getting an Oyster3 online for the first time. Once you have some experience with the device, this process may change slightly. e.g you may wish to queue firmware and parameter updates before inserting a SIM and batteries - so that the device picks up new settings once it gets online. In the Box You will

2300 Views 3 min

Guppy LoRaWAN® - Configuration and Usage Guide

Published January 31st, 2023 by Matthew Clark-Massera

The Guppy LoRaWAN provides a number of configurable parameters, to allow its behavior to be tailored to specific applications. Factors affecting the configuration you might choose include: How many messages per day your network will allow How often you intend to change the batteries, and the type of batteries in use How detailed a bread-crumb trail

1719 Views 17 min

G70 Technical Drawing

Published January 27th, 2023 by Matthew Clark-Massera

See attached technical drawing showing outer dimensions of the G70 housing. Dimensions are unchanged from the G62. If spare screws are required, the supplied screws are 3.5mm x 20mm screws from Bossard Blueprint - G70.pdf

1307 Views 1 min

Guppy LoRaWAN® Integration

Published January 31st, 2023 by Matthew Clark-Massera

The attached document describes all of the uplink and downlink message requirements for working with a Guppy LoRaWAN device. The downlink messages are not required for a simple implementation without after-hours support. Download: Guppy LoRaWAN 1.6

1822 Views 1 min

Decode Cellular Uplink Payload using your Browser

Published January 25th, 2023 by Matthew Clark-Massera

Paste a message payload into the message box below. The payload should include the sync chars and message header. You can obtain the full payload specification by contacting support. Launch the Decoder This decoder is written in Java Script and may be freely used as example code. To inspect the code, after opening the above link - inspect the Java S

2289 Views 1 min

Setting Connectors

Published January 25th, 2023 by Matthew Clark-Massera

Setting Connectors This article assumes that you have already read and understood Creating Connectors such that you have created a Connector of your very own and now wish to use it to transmit device data. Please click here to read that article.   Setting a Connector within Device View When on the Device View page for a device, simply remain on the

3530 Views 2 min

Hawk - GPS Settings

Published January 26th, 2023 by Matthew Clark-Massera

The Hawk has on-board GPS for scheduled location updates. This can help with locating the install location - it reduces the overhead of needing to log where each and every Hawk is installed for a deployment - instead we can simply run the GPS to obtain this information quickly.  The Hawk parameters available allow for fine-grained control of the GPS

1606 Views 3 min

G70 - 3 Wire Install

Published January 27th, 2023 by Matthew Clark-Massera

The G70 is supplied with a 10-wire harness. The harness contains pins for various I/Os. For many installs, where we simply are looking for 'standard' vehicle tracking, we only need to connect 3-wires. Wiring Description: Connect Red on the G70 harness to the vehicle battery (8-36V). Connect Black to chassis ground Connect White - to an ignition sour

2483 Views 1 min

Auto-APN feature (2G/3G Devices)

Published January 25th, 2023 by Matthew Clark-Massera

2G/3G Device Specific Note this feature applies to our 2G and 3G devices only. Digital Matter Cellular devices have an Auto-APN feature that can make the SIM card experience "plug and play". Auto APN is activated when the Admin Parameters are blank. This is the default state for the devices.  It is recommended that once your have your device online

2647 Views 1 min

Eagle - Firmware Release Notes

Published January 27th, 2023 by Matthew Clark-Massera

Subscribe To Updates Subscribe to our technical newsletter to be notified of bug fixes and firmware updates. Versions below require BLE version 2.0 and newer for new features. Supports all 2.X. v2.20 Added support for a 3rd Task in parameters. Fixed issue with synced tasks running twice when device time gets updated. v2.19 Fixed GA Station (RS485) c

1361 Views 1 min

Falcon Cellular - Turn by Turn Tracking

Published January 27th, 2023 by Matthew Clark-Massera

Turn by Turn tracking allows the user to track an asset more accurately when in a trip. This new feature will log a record if the heading changes, the speed changes or based on the distance or time interval; whichever comes first.  Please Note Turn by Turn tracking is only supported on the new Falcon revision, i.e product version 74.3 / 74.4   Turn

1273 Views 1 min

Setup Checklist for Installation

Published January 27th, 2023 by Matthew Clark-Massera

Checklists can be used to capture device installation on an ad-hoc basis. For full detail on Checklists and configuration, see Checklists in Telematics Guru. Below is an example of how a checklist can be created to report installation of a device on an asset. There are 2 elements to this: Checklists can be captured via the mobile app On the web inte

1286 Views 1 min

Tracking Parameters - Barra Edge

Published April 29th, 2024 by Matthew Clark-Massera

By default, the Barra Edge is set up for accelerometer-based movement tracking.  The following default settings apply: (1) Heartbeat Upload Period 720 min: When out of trip (stationary): 12-hour heartbeats. This is a location scan and an upload every 12 hours    In Trip (on the move): Upload on + Location Scan on trip start. (2) Movement Logging Per

545 Views 2 min

Eagle Bluetooth Firmware Release Notes

Published January 27th, 2023 by Matthew Clark-Massera

v2.3 - Fixed issue with large tag lists not showing all tags - Fixed ELA ID appearing as an ELA MOV tag type v2.2 - Integrated ELA Frames: ID, ANG, MOV MAG, T & RHT. - Individual tag update logs can now be enabled. These logs are triggered when certain tag data changes. (only for ELA tags MOV & MAG) v2.1 - Fixed issue where tag expiry time w

1112 Views 1 min

Remora2 FAQ

Published February 2nd, 2023 by Matthew Clark-Massera

How do I change the update rate? See  How to change the update rate on the Oyster2, Remora2 and Yabby             The Remora2 has 3 tracking modes, discussed here -  Battery Powered Devices - Overview of Operations              The tracking modes are: "Standard" GPS Tracking. Movement based tracking. The update rate is increased when on the move (as

1246 Views 3 min

SDI-12 samples

Published January 27th, 2023 by Matthew Clark-Massera

One probe: {"SeqNo": 47858,"Reason": 22,"DateUTC": "2020-03-12 03:49:22","Fields": [  {"DevAddr": 48,"DevId": "13CAMPBELLCLIM50501VUE-500001123","FType": 4}, {"MType": 0,"Ms": [0,0,0,30,207900,30,22800,610,101390],"FType": 5}]} Two Probes https://support.digitalmatter.com/a/tickets/7146 SDI12Sensordata. DeviceAddress: 0, DeviceId: 13EP100GL-08 01181

1465 Views 1 min

Yabby Edge LoRaWAN® Release Notes

Published January 31st, 2023 by Matthew Clark-Massera

Subscribe To Updates Subscribe to our technical newsletter to be notified of bug fixes and firmware updates v1.5 Fixed 'Random Tx Delay' parameter, which was fixed at 3 seconds Added Inactivity Monitoring functionality Updated to LR1110 version 3.7, with updated GNSS and WiFi scanning Improved low signal GNSS performance v1.4 Increase device statist

1341 Views 1 min

Tags in Telematics Guru

Published January 26th, 2023 by Matthew Clark-Massera

Getting BLE Data into Telematics Guru To unlock the power of BLE tags for sensor data and asset location you will need to first set up a Bluetooth gateway device in Device Manager. Once complete, the flow of data from the tag to Telematics Guru is as follows: 1 → BLE beacon/tag/sensor 2 → Digital Matter Bluetooth® gateway device 3 → Gateway device t

2363 Views 2 min

Yabby Edge LoRaWAN® - Configuration and Usage Guide

Published January 31st, 2023 by Matthew Clark-Massera

The Yabby Edge LoRaWAN provides a number of configurable parameters, to allow its behavior to be tailored to specific applications. Factors affecting the configuration you might choose include: How many messages per day your network will allow How often you intend to change the batteries, and the type of batteries in use How detailed a bread-crumb t

2419 Views 21 min

Position data - from Sigfox and from the Device

Published January 27th, 2023 by Matthew Clark-Massera

Oyster Sigfox devices have a GPS, and will generally provide very accurate positions. This data is recorded in the "data" payload. It is often confused with what is sent by the Sigfox network - "lat" and "lng" in the callback. For example, consider this callback content: { "device":"214E64", "time":1513918420, "duplicate":false, "snr":10.94, "statio

1196 Views 1 min

2G/3G Multi-APN setup in Admin Parameters

Published January 25th, 2023 by Matthew Clark-Massera

2G/3G Only Note that this feature is only applicable to 2G and 3G devices   Digital Matter Cellular Devices have a number of ways to allow you to work with APNs. While the Auto-APN feature can be thought of as a way to get up and running quickly (plug and play), Multi-APN is a way to fix your APN settings and work with multiple roaming networks. Aut

2120 Views 1 min

LED Behaviour

Published January 31st, 2023 by Matthew Clark-Massera

Battery powered devices will flash the LED in the following ways: Behaviour Information Off If the LED is not on at all, it is likely that the battery is flat, or that the device is asleep. From power-on-reset, the LED flashes for duration of start-up connect, fix, connect. Or until 10 min have passed. After a power-on-reset of the device, the LED w

1084 Views 1 min

Connect an External Cellular Antenna

Published January 26th, 2023 by Matthew Clark-Massera

The Hawk Pro and Hawk Lite PCBs come with internal cellular and GPS antennas. This makes deployment quick and easy.  Some users on the edge of cellular coverage may wish to fit an external cellular antenna to increase sensitivity.  Certifications Hawk device certifications have all been done with the internal antenna. They will not be valid should y

1600 Views 1 min

Digital Inputs Introduction

Published January 26th, 2023 by Matthew Clark-Massera

Applies to: Device Firmware Version Dart3-2G and Dart2-4G All Versions G120-2G and G120-4G All Versions G150-Global All Versions G70-2G and G70-4G All Versions Hawk 4G (see Hawk Digital Inputs) All Versions The wired devices have both an Ignition Digital Input along with Digital Inputs with configurable pull up/pull down parameters.  These inputs de

3078 Views 5 min

Remora3G - Getting Started

Published February 2nd, 2023 by Matthew Clark-Massera

The Remora is a low-profile, rugged 2G or 3G (NextG) GPS tracking device that has been designed for tracking containers, trailers, skip bins, and other assets where super long battery life is required without sacrificing the frequency of updates and performance.\ In The Box You'll get a compact box containing the Remora. The 10 housing screws will b

1581 Views 3 min

Tag Filtering

Published January 27th, 2023 by Matthew Clark-Massera

Digital Matter devices filter out the tags you require from all the Bluetooth® noise in the background. However sometimes this isn't enough, especially when dealing with iBeacons and Eddystone Tags. It can be easy for the scanner to log tags from other companies, using more data than necessary. The iBeacon UUID and Eddystone Namespace IDs are design

1813 Views 2 min

Guppy Configuration Guide

Published January 27th, 2023 by Matthew Clark-Massera

The Guppy can be configured either using your own app, or a Bluetooth® scanning app available for Android or iPhone. When using a freely available scanning app the process for changing the device parameters is as follows: Commence a BLE scan on the app Search for your Guppy. It will be named GPX, where X is the device serial number. For example, a G

1317 Views 1 min

Dart3 FAQ

Published January 26th, 2023 by Matthew Clark-Massera

How do I install the device?  How the device is ultimately installed is dependant on the application. E.g. Are inputs to monitor duress buttons/PTOs etc required? Is driver ID/Immobilisation required See the following guides. Elements of each may be required for your specific application 3-Wire Install - [Dart3] Monitor a PTO/Fuel Pump - Dart3 Set U

1609 Views 1 min

Falcon - Product Change Notifications

Published January 27th, 2023 by Matthew Clark-Massera

2020.10.27 - UVLO Firmware Change

957 Views 1 min

Introducing the Dart3

Published January 25th, 2023 by Matthew Clark-Massera

The Dart3 is our robust and affordable vehicle tracking device with inputs/outputs, remote immobilization for fleet management, driver ID, driver safety and behavior monitoring, theft recovery, and more Key Features: High-precision GNSS tracking device Wired or Optional OBDII or cigarette lighter power harness available for plug-and-play installatio

1784 Views 1 min

Oyster2 Tip Detection

Published February 1st, 2023 by Matthew Clark-Massera

Overview The Oyster2 supports detecting and counting 'tip' events, and keeping track of rotations. The feature functions in the same manner as the Remora2, but with improved measuring ability since the accelerometer is roughly centred in the device housing.  This feature is available on firmware version 2.12/3.12 and above. Device Orientation  The d

1401 Views 1 min

Hawk - Connecting GA Weather Station

Published January 27th, 2023 by Matthew Clark-Massera

Related Articles Please ensure to also read the below for full details on configuring Tasks for the Hawk Hawk Operation - Task Schedules   3rd Party Sensor The GA Weather Station is a 3rd Party sensor - the advice given below is general. Specific guidance on installation and usage should be obtained directly from the manufacturer. The instructions b

1654 Views 1 min

Telematics Guru - Update Asset Project From Destination Geofences

Published January 27th, 2023 by Matthew Clark-Massera

Against an asset in Telematics Guru, we have an option under the Advanced Tab: Update Asset Project from Destination Geofences. The function of this feature is described in the blue tooltip when we mouse-over.  What does it do? When our assets make trips, if they end a trip in a geofence, the project at that point will be changed to the Geofence's p

1659 Views 2 min

SensorData LoRaWAN® - LoRaWAN® Setup

Published January 31st, 2023 by Matthew Clark-Massera

The SensorData LoRaWAN usually connects using Over The Air Activation (OTAA). When provisioning to a LoRaWAN 1.0 network, the following are required: DevEUI: Hard coded on devices. Can be read using the configuration app, or from a label printed on the device. JoinEUI / AppEUI: A 16 digit code. Uses either the default value (70-B3-D5-70-50-00-00-02

1753 Views 1 min

Falcon - Getting Started

Published January 27th, 2023 by Matthew Clark-Massera

The Falcon Cellular is a super-smart, battery-powered tracking device in a rugged IP67 housing - in particular designed for asset location with temperature monitoring. digitalmatter.com Read more about this on our site! Datasheet & High Resolution Images  Falcon Downloads View the latest tech-specs and high resolution device images for the Falco

2200 Views 5 min

Oyster3 - FAQ

Published January 31st, 2023 by Matthew Clark-Massera

How long will the batteries last on my Oyster3-4G (LTE-M/NB-IoT)? Short answer: Up to 10 years at 1 daily update. Around 3.5 - 7 years generally with other configurations and applications.         Long (more accurate) answer: It depends on many things, see  here  for details along with a battery life calculator.      How do I change the update rate?

1903 Views 2 min

Do I have to use the Location Engine with my Edge Devices?

Published January 31st, 2023 by Matthew Clark-Massera

Our Traditional devices ( "Edge" vs 'Traditional' GPS Devices ) like the Yabby3 and Oyster3 have full GPS modules and can compute GPS coordinates on board - this enables these devices to be used with all our integration methods - TCP via OEM server, HTTPS JSON via OEM server and Direct TCP. See here for more info on our Integration Methods Choosing

1627 Views 1 min

Setup devices on The Things Network (v3)

Published January 27th, 2023 by Matthew Clark-Massera

The Things Network is a global, community driven LoRaWAN network, that is free to use and has a great web interface. It is ideal for trialing our LoRaWAN devices, using either your own gateways, or community gateways in your area. Every gateway connected to TTN routes traffic from both your own devices and public devices, so the network coverage can

2859 Views 4 min

Yabby LoRaWAN® Config Cable

Published January 31st, 2023 by Matthew Clark-Massera

The Yabby LoRaWAN device is configured with a USB cable and a special Tag-Connect adapter. Be sure to plug the Tag-Connect adapter pins into the Yabby PCB where it says "UART1". The USB part of the cable is the same as the config cable for the Guppy and Oyster LoRaWAN. The specification for that cable is here. It is an FTDI USB-TTL 3.3V cable. Due t

1715 Views 1 min

Guppy Input Voltage Range

Published January 31st, 2023 by Matthew Clark-Massera

The Guppy input voltage range, for 2 x AAA batteries in series, is 2.4 to 3.6V. 2 x AAA batteries in series is achieved with the standard battery holder. This implies: 1.5V AAA batteries must be used. 3.7V LTC batteries  cannot  be used. 1.5V Lithium Iron Disulphide batteries are ideal. Examples of these are the Energizer Ultimate AAA. These have go

1100 Views 1 min

Oyster 3 LoRaWAN® Provisioning Tool

Published February 2nd, 2023 by Matthew Clark-Massera

The Oyster 3 LoRaWAN is configured using a DMLink adapter, and this LoRaWAN Provisioning Tool. For a detailed description of the tool and parameters, please consult the Oyster 3 LoRaWAN® Configuration and Usage Guide.

1735 Views 1 min

Eagle Battery Recommendations

Published January 27th, 2023 by Matthew Clark-Massera

The Eagle has multiple power options: Line Power (4-16V input range) 4 x C cell Batteries - either: Alkaline Lithium Thionyl Chloride (LTC) The Eagle's default mAh are calculated for Alkaline cells (7000mAh) if the Voltage is under 8V, otherwise calculated for LTC batteries at 6000mAh. The battery good flag is set to 0 when 5950mAh is used with Alka

1364 Views 1 min

Oyster Edge - Tracking Modes

Published February 1st, 2023 by Matthew Clark-Massera

Tracking Modes  1. Movement (Accelerometer) Based - Default In this mode, the device starts/ends trips based on accelerometer movement.  Accelerometer wakes the unit By default, a wake filter is applied. The filter only starts a trip when it has seen 1 second’s worth of above-threshold movement in a 4 second period, or repeated short movements over

1473 Views 1 min

Technical Drawing - [Dart3]

Published January 26th, 2023 by Matthew Clark-Massera

See attached Dart housing drawing - providing external dimensions DART.pdf

1153 Views 1 min

G62 LoRaWAN® Internal LED Behaviour

Published January 31st, 2023 by Matthew Clark-Massera

One short flash and one longer flash Reset indication Rapid short flashes for 10 seconds Invalid configuration detected at startup (use config app to set region) Short flash, once per second Heartbeat or movement check in progress Medium flash, once per second Trip in progress Up to ten long flashes in two seconds Transmission failed due to interfer

1411 Views 1 min

Oyster LoRaWAN® Integration

Published January 31st, 2023 by Matthew Clark-Massera

The attached document describes all of the uplink and downlink message requirements for working with an Oyster LoRaWAN device. The downlink messages are not required for a simple implementation. Oyster LoRaWAN Integration 1.9.pdf (342 KB)

2430 Views 1 min

Dingtek Cement Drum Sensor

Published January 31st, 2023 by Matthew Clark-Massera

The G120 (firmware 2.9 and above) supports the use of the Dingtek DZ300 cement drum sensor. The sensor measures the RPM and direction of barrel rotation. When connected to a G120 via the RS232 port - the RPM is reported to the server in Analogue 11, with positive or negative values to indicate direction.  Wiring The sensor must be powered, and also

1620 Views 1 min

Duration Condition for Alerts

Published January 26th, 2023 by Matthew Clark-Massera

DM has released a "Duration" condition for alerts. Below is an example of an alert set up to monitor if a door is open for over 10 minutes. A reed switch is connected to the digital input on the device for monitoring. There are some caveats to this alert, as Alerts are driven by the device Telemetry, and when a new record comes in, it is processed t

1317 Views 1 min

Setting up Direct to 3rd Party Server messaging on devices

Published January 25th, 2023 by Matthew Clark-Massera

Proceed with Caution! OEM Server provides several key functions (like GNSS aiding data downloads to devices) which are critical to device performance. See Direct to 3rd Party Server integration - Considerations to make sure you are aware of the implications   Our devices have flexible integration options to suit a variety of requirements. You contro

3876 Views 2 min

G62 - Getting Started

Published January 27th, 2023 by Matthew Clark-Massera

The G62 is a compact 4G GPS tracking device with a variety of inputs and outputs to cater for the most demanding applications.  The 4G modem allows for operation on both Cat-M1 and NB-IoT networks. Its rugged housing is IP67 rated to withstand the harshest environments, without sacrificing tracking and communications performance. With the internal G

1869 Views 4 min

Remora3G Firmware Release Notes

Published February 2nd, 2023 by Matthew Clark-Massera

As new versions of firmware are released, the release notes will be updated below. Subscribe to our technical newsletter to be notified of bug fixes and firmware updates. v1.41 Fixed low voltage behaviour for older devices v1.40 Added an AutoAPN entry. v1.39 Improved low battery voltage behaviour v1.38 Completed third party server support Added geof

1493 Views 2 min

Battery Life Estimates - [Remora3]

Published January 31st, 2023 by Matthew Clark-Massera

The Remora3 boasts 'Deploy-once' battery life with up to 10+ years on only 2 x D Cell user-replaceable batteries. Battery life is dependent on a host of features, yet this article will help you make predictions. Critical Settings for super-long battery life In order to maximize battery life, some key parameters should be applied for maximum battery

1965 Views 1 min

G62 LoRaWAN® Uplink Decoder

Published January 31st, 2023 by Matthew Clark-Massera

You can find the full payload specification here and the uplink decoder below. G62 LoRaWAN Uplink Decoder iframe generator This decoder is written in Java Script and may be freely used as example code. To inspect the code, open this link and inspect the Java Script source. Usually this is done with F12 in your browser.

1698 Views 1 min

Creating New Users in Device Manager

Published January 12th, 2024 by Matthew Clark-Massera

Creating New Users Device Manager lets you create and manage user accounts, so you can provide access to your team member to configure and manage devices.  Additionally, it allows partners to conduct periodic access reviews to ensure access rights remain current in the event of staff changes.  In order to manage accounts, your user account requires

1879 Views 1 min

SIM Cards and Data Usage - [Yabby Edge Cellular]

Published February 2nd, 2023 by Matthew Clark-Massera

Disclaimer This article is intended to assist partners in selecting between LTE-M/NB-IoT, determining costings, and choosing SIM providers. Advice is general and partners should conduct their own testing and make an informed decision. It should be noted that Digital Matter supply devices globally, but have offices based in the US, South Africa and A

1101 Views 5 min

Stationary Applications Requiring No Location [Oyster Edge]

Published February 1st, 2023 by Matthew Clark-Massera

In certain stationary use cases, like temperature sensing using Bluetooth probes or tip detection, location updates may not be required. Clients can save money on lookup charges by configuring the settings below. Do note that currently there is no elegant way to achieve this, however this can be achieved with a few simple steps (a workaround). 1. Se

1403 Views 1 min

Tracking Parameters - Barra GPS

Published February 28th, 2024 by Matthew Clark-Massera

By default, the Barra GPS is set up for GPS-based movement tracking and uses a uBlox Max-M10 GNSS module. The following default settings apply: (1) Heartbeat Upload Period 720 min: When out of trip (stationary): 12-hour heartbeats. This is a GPS point and an upload every 12 hours   In Trip (on the move): Upload on trip start. (3) In Trip Logging Per

1248 Views 2 min

Default Tracking Parameters - [Remora3]

Published January 31st, 2023 by Matthew Clark-Massera

By default, the Remora3 is setup for GPS-based movement tracking. The following default settings apply: Update Rate: Out of Trip (stationary): 12 hour heartbeats. This is a GPS point and an upload every 12 hours. In Trip (on the move): Upload on trip start. GPS points every 2 minutes Upload every 30 minutes End a trip after 5 minutes of no movement

1087 Views 1 min

Troubleshooting - No GPS Fix

Published January 26th, 2023 by Matthew Clark-Massera

Most issues with obtaining fixes are the result of a signal issue: The device is temporarily in an area of limited/no GPS signal, like a basement The device is installed such that the signal is blocked: Buried deep in an asset, around lots of metal GPS antenna poorly orientated, facing down towards the ground In general, (1) will resolve itself once

2854 Views 3 min

Exporting Telematics Guru Data

Published January 26th, 2023 by Matthew Clark-Massera

Some users may wish to make use of device data stored in Telematics Guru in other systems. Telematics Guru offers some data export functionality.  If data is required in another system on a regular basis, these options should be used instead: Multi-Connector: Send the data to TG + another platform simultaneously. Alert Notifications through WebHooks

1424 Views 1 min

Setting up a Yabby Edge LoRaWAN Device via Everynet

Published January 31st, 2023 by Matthew Clark-Massera

1. Setup your Yabby Edge LoRaWAN devices using the LoRaWAN Provisioning Tool The LoRaWAN provisioning tool can be downloaded here.Please see Yabby Edge LoRaWAN - Configuration and Usage. Note: It is important to configure the Region and Scanning parameters. 2. Setup the API Credentials on OEM Navigate to the 'Manage' dropdown on OEM and click on 'AP

1299 Views 2 min

Oyster Sigfox Battery Life Estimate Calculator

Published January 27th, 2023 by Matthew Clark-Massera

See attached spreadsheet for estimating the Oyster Sigfox Battery Life. 

1291 Views 1 min

Custom APN setup requirements

Published January 25th, 2023 by Matthew Clark-Massera

Clients commonly have custom APNs for their SIM cards. Here is a list of requirements for using a custom APN with a DM device: Enable Mobile Terminated SMS: to get the APN settings onto the device, a configuration SMS is needed. This will get the device "on air". The #*,APN,name,username,password SMS is the one you need. Later, once the APN is prove

2288 Views 1 min

Guppy Bluetooth® - Getting Started

Published January 27th, 2023 by Matthew Clark-Massera

Introduction  The Guppy is a compact, rugged Bluetooth® tag perfect for low-cost monitoring of assets. The Guppy Bluetooth® integrates with other Digital Matter devices that support Bluetooth®, or they can be used with your own Bluetooth® mobile applications. Guppy Bluetooth® Tag Read more about this on our site! In the Box  You will receive a Guppy

1424 Views 1 min

Configuring Forwarders

Published January 31st, 2023 by Matthew Clark-Massera

What are Forwarders? Forwarders are a construct within Device Manager for routing enriched location data from Edge devices to its final destination in an IoT software platform. Edge devices must first send raw data to Device Manager, which then sends it onwards to the Location Engine using a Connector. Once processed within the Location Engine, a Fo

3608 Views 5 min

4G Network Settings

Published January 25th, 2023 by Matthew Clark-Massera

WARNING: If you misconfigure the 4G Network settings, the device will NOT be able to connect to OEM and will NOT receive SMS commands. Once connectivity is lost, the only way to restore it is by physically retrieving the device and reconfiguring it using a wired Provisioning Tool.   While 4G devices offer better network coverage and longer battery l

3331 Views 4 min

SensorData Sigfox Firmware Release Notes

Published January 27th, 2023 by Matthew Clark-Massera

v1.7 - Added downlink for digital input alert queuing - Added downlinks for 3.3V output switching on schedules - Ensured zero-second power on delays will always produce at least a short pulse of power - Ensured reported pulse counts won't roll back on power loss - Eliminated dead-time to allow higher frequency pulse counting - Optimized for low powe

1205 Views 1 min

G120 Harness Definition

Published January 31st, 2023 by Matthew Clark-Massera

Voltage Information Pin Number Description Voltage Range Pin 21 (Violet), or Pin 21 (Orange) RS232 IN (Rx) ± 5V Pin 22 (Black/White) or Pin 22 (Brown) RS232 OUT (Tx) ± 5V Pin 24 (Red) Power IN 8-45V DC Pin 11 (Yellow) SWGND N/A Pin 20 (Black) GND N/A

2117 Views 1 min

Eagle: SDI-12 configuration and compatibility

Published January 27th, 2023 by Matthew Clark-Massera

The SDI-12 interface is a low data rate protocol designed for agricultural and scientific sensors (SDI-12 Website). A soil moisture probe will often have multiple sensors along its length. Each sensor can have an address between 0 and 9 (inclusive), and allows for up to 10 different 'measurements'. Each of these measurements can actually return a nu

1247 Views 2 min

Generating Yabby Edge LoRaWAN® Downlinks

Published January 31st, 2023 by Matthew Clark-Massera

You can find the full downlink specification here .

1491 Views 1 min

Eagle and Falcon - Estimating Battery Life

Published January 27th, 2023 by Matthew Clark-Massera

All about battery life! For a full discussion on battery life estimates, and monitoring your device battery levels to ensure timely replacement, see this article:  Battery Life, Battery Capacity Estimate & Low Battery Flag The Eagle and Falcon are both highly flexible devices, with a variety of inputs. Just some of the applications/functions whi

1323 Views 2 min

Hawk - Configure DM Ambient (Temp+Hum Sensor)

Published January 26th, 2023 by Matthew Clark-Massera

Related Articles Please ensure to also read the below for full details on configuring Tasks and I²C Sensors for the Hawk Hawk Operation - Task Schedules Configure I²C Sensor Readings   DM have limited remaining stock of our Ambient (Temp + Humidity) Sensor. It can be connected to the Hawk Wiring Ambient Sensor Wire Agtech1 Bluetooth+ Red  (3V3) Hawk

1559 Views 1 min

Inactivity Monitoring/Timer [Yabby Edge LoRaWAN]

Published January 31st, 2023 by Matthew Clark-Massera

The Inactivity Timer is a simple timer that starts when a device ends it's trip. Once the configured time period has elapsed, a specified digital input is set to '1' - and the device can be set to upload immediately if required.  Some applications include: As an operations tool, to track churn, demurrage, or otherwise underutilised assets. For examp

933 Views 3 min

Connecting to Telematics Guru over MachineQ

Published January 27th, 2023 by Matthew Clark-Massera

Sign up for a MQcentral account MachineQ is backed by Comcast to make it simple to build, connect and deploy LoRaWAN solutions.Browse to MQcentral front page, and click 'Sign Up'. Follow the prompts, and complete the email verification step. 2. Open MQcentral The portal is where you register your devices and create the HTTP integration to Telematics

1672 Views 1 min

Oyster 3 LoRaWAN® Firmware Release Notes

Published February 2nd, 2023 by Matthew Clark-Massera

v1.5 Improved accelerometer robustness v1.4 Corrected battery self-discharge calculation scaling, which was 33% too high Corrected battery level reported by MAC command, which showed 33% too much remaining capacity Corrected battery low indication on LTC batteries, which triggered too late Optimized battery life when trip-tracking while the network

1650 Views 1 min

Default Tracking Parameters - [Yabby3]

Published January 31st, 2023 by Matthew Clark-Massera

By default, the Yabby3 is setup for GPS-based movement tracking. The following default settings apply: Update Rate: Out of Trip (stationary): 12 hour heartbeats. This is a GPS point and an upload every 12 hours. In Trip (on the move): Upload on trip start. GPS points every 2 minutes Upload every 30 minutes End a trip after 5 minutes of no movement (

1392 Views 1 min

Yabby Edge - Upload Settings - Early Cellular Registration AbortYabby Edge - Upload Settings - Early Cellular Registration Abort

Published February 2nd, 2023 by Matthew Clark-Massera

Applicable to next-gen devices using the Nordic NRF9160 modem A failed upload uses up to 20 times the power of a successful upload. This is because a failed upload scans the bands for 3 minutes (registration timeout), while a successful upload is typically done within 5 – 10 seconds. A failed upload is just a complete waste of energy! Since we spend

742 Views 1 min

Guppy Tilt - Small Changes from Vertical

Published January 31st, 2023 by Matthew Clark-Massera

The tilt reporting feature in the Guppy, as of firmware v1.9, is explained in the Guppy Configuration and Usage Guide. Here are some examples illustrating small changes from vertical/straight up. This could be useful for checking an electrical box is still mounted correctly on a pole. Straight up: Starting in the straight up, or vertical, position.

1801 Views 1 min

Sigfox - How to Change Settings?

Published January 27th, 2023 by Matthew Clark-Massera

The Oyster Sigfox device's settings control how it behaves. Device settings are often called "parameters". The settings on an Oyster Sigfox device can be changed in two ways. All of the settings are accessible from both methods: Over the Air using a Sigfox downlink message Using a configuration cable For a discussion of the available settings and th

1368 Views 1 min

SIM Cards and Data Usage - [Remora3]

Published January 31st, 2023 by Matthew Clark-Massera

Disclaimer This article is intended to assist partners in selecting between LTE-M/NB-IoT, determining costings, and choosing SIM providers. Advice is general and partners should conduct their own testing and make an informed decision. It should be noted that Digital Matter supply devices globally, but have offices based in the US, South Africa and A

1235 Views 5 min

Default Tracking Parameters [Oyster Edge]

Published February 1st, 2023 by Matthew Clark-Massera

By default, the Oyster Edge is setup for movement-based tracking. The following default settings apply: Update Rate: Out of Trip (stationary): 12 hour heartbeats. This is a position and an upload every 12 hours. In Trip (on the move): Upload on movement detection. Location scans every 3 minutes. Upload every 30 minutes. End a trip after 5 minutes of

1235 Views 1 min

External Power Removed Alerts

Published January 25th, 2023 by Matthew Clark-Massera

Applies to: Device Firmware Version Bolt2-4G All Versions Dart3-2G and Dart3-4G All Versions G120-2G and G120-4G All Versions G150-Global All Versions G70-2G, G70-4G, G70-4G-BLE All Versions Hard-wired devices use a back up Li-Po batteries to provide power for a while after a power disconnect. This provides enough time for the device to send an aler

2153 Views 1 min

Decoding the Oyster LoRaWAN® Payload

Published January 31st, 2023 by Matthew Clark-Massera

You can find the full payload specification here and uplink decoder below.   Oyster LoRaWAN Uplink Decoder This decoder is written in Java Script and may be freely used as example code. To inspect the code, open this link and inspect the Java Script source. Usually this is done with F12 in your browser.  iframe generator  

2324 Views 1 min

Configure Bluetooth® Scanning - [Remora3]

Published January 31st, 2023 by Matthew Clark-Massera

The Remora3 has a 5.2 Bluetooth® Low Energy (BLE) module. This enables a large number of flexible solutions to be implemented using the Remora3 + 3rd party BLE Tags or Sensors.  See Bluetooth Asset Tracking for an overview. This guide covers how to configure the device to scan periodically for BLE Tags and sensors. Setting the Bluetooth® Firmware If

1314 Views 2 min

Oyster Edge - Mounting and Installation

Published February 1st, 2023 by Matthew Clark-Massera

The Oyster Edge can be mounted on the asset to be tracked using screws, bolts, cable ties, magnets, or industrial adhesives. When choosing a mounting point, you have two competing goals: To minimise the chances of the device being accidentally crushed, dislodged or discovered by a thief. To maximise GNSS scanning and mobile reception and provide ade

1263 Views 1 min

Teltonika Device Setup

Published January 27th, 2023 by Matthew Clark-Massera

Telematics Guru supports reading data from Teltonika Devices Codes 8, 8E and 16 are supported, check with Teltonika which code your specific device uses Not all device types are tested. Test thoroughly before committing to a large deployment. The below device types have been reported working by our partners: FM1120 FMC130 FMC125 FMB920  Not all data

2996 Views 2 min

G62 LoRaWAN® Firmware Release Notes

Published January 31st, 2023 by Matthew Clark-Massera

Subscribe To Updates Subscribe to our technical newsletter to be notified of bug fixes and firmware updates v2.5 Improved run hour incrementation v2.4 Added support for Galileo GNSS Added support for the AS923-4 region Added accurate timestamps for uplinks 1 and 3 v2.3 Fixed spurious reset indications in ABP 1.0 FCnt reset support, which could cause

1484 Views 1 min

Panic/Duress Alert on Telematics Guru

Published January 26th, 2023 by Matthew Clark-Massera

This article explains how to setup the alert on TG. Before you Start. Remember to check that the internal back up battery is plugged in Make sure the hardware is setup correctly. Please see the Install and Setup a Duress button guide   Simple Alert Steps Step 1: Setup the IO Mapping Go to Assets->Manage Assets Click on the asset link to bring up

1603 Views 1 min

Technical Drawing - [G120]

Published January 31st, 2023 by Matthew Clark-Massera

Please see attached G120 housing drawing - providing external dimensions G120 Housing Dimensions.pdf

1028 Views 1 min

View Server Logs

Published January 25th, 2023 by Matthew Clark-Massera

Viewing Server Logs shows the last interaction with the server. This can be a useful debugging tool. This shows all of the logs for the day of the last connection. Logs are highly summarized. If no logs are shown, the device may not have connected, or connected a long time ago. 3rd Party Direct Users Please note that Server Logs can not be viewed on

2038 Views 1 min

Remora3G - Technical Drawing

Published February 2nd, 2023 by Matthew Clark-Massera

Please find attached the technical drawings for the Remora housing. Remora Housing Technical Drawing.PDF

1307 Views 1 min

Changing the Update Rate - Barra GPS

Published February 28th, 2024 by Matthew Clark-Massera

The Barra GPS has different configurable tracking modes to best fit a variety of applications.  Additionally, if an asset is stolen, the unit can be put into Recovery Mode, where the unit will live-track with an increased update rate for a configured period, to aid in asset recovery.  The below recordings show how to quickly and easily configure the

1031 Views 1 min

Falcon - Battery Capacity Estimate and Low Battery Flag

Published January 27th, 2023 by Matthew Clark-Massera

Please see our Battery Capacity article for the Oyster2, Remora2 and Falcon here

1041 Views 1 min

Default Tracking Parameters - [Yabby Edge Cellular]

Published February 2nd, 2023 by Matthew Clark-Massera

By default, the Yabby Edge is setup for movement-based tracking. The following default settings apply: Update Rate: Out of Trip (stationary): 12 hour heartbeats. This is a position and an upload every 12 hours. In Trip (on the move): Upload on movement detection. Location scans every 3 minutes. Upload every 30 minutes. End a trip after 5 minutes of

1359 Views 1 min

G100 Firmware Release Notes

Published January 31st, 2023 by Matthew Clark-Massera

Subscribe To Updates Subscribe to our technical newsletter to be notified of bug fixes and firmware updates  v1.27  Fixed issue preventing device from loading all downloaded geofences  v1.26  Improved reliability of geofence synchronisation via Telematics Guru  v1.25  Added accident async message v1.24 Added input monitor   v1.23  Added driver fatig

1336 Views 1 min

On-Device Odometer on the Remora3

Published July 18th, 2023 by Matthew Clark-Massera

The Remora3 LTE-M/NB-IoT and Remora3 Global have the capability to accumulate run hours and odometer readings on board. The devices work out these values and send accumulated values to the server.  Many platforms calculate this server-side based on device data (including Telematics Guru), so it is not always necessary to configure this feature in or

1426 Views 2 min

Wired Sensing Mode

Published January 27th, 2023 by Matthew Clark-Massera

This mode draws a lot more power than other modes and is not recommended for battery powered applications. It should only be used when the device is hard wired.  This feature is currently available on the following products: Eagle: FW 2.10/3.10 and higher. Falcon: Hardware revisions 74.3 and 74.4 - Firmware 2.17/3.17 and above.  Some applications re

1226 Views 1 min

Yabby Cellular GPS & WiFi - Getting Started

Published January 31st, 2023 by Matthew Clark-Massera

The Yabby is a super compact, rugged GPS tracking device that has been designed for tracking bags, tool boxes, containers, trailers, skip bins, Animals and other assets where long battery life and small form factor is required. This getting started guide is only for the cellular version. The cellular version comes in 2G or LTE Cat-M1/Nb-IoT and uses

1841 Views 5 min

Eagle - Wiring up a DM Temperature Sensor

Published January 27th, 2023 by Matthew Clark-Massera

This guide is to be read in conjunction with the DM Temperature Sensor Datasheet. Digital Matter manufacture and supply a Temperature/Humidity (Ambient) I2C Sensor, and an I2C Temperature Probe. Check the above data sheet for specifications. Ambient Sensor (Temperature and Humidity Sensor)  I2C Temperature Probe Connecting the Sensors Please note, W

1234 Views 1 min

G100 Battery MSDS

Published January 31st, 2023 by Matthew Clark-Massera

See attached LP603449-PCM-NTC-LD MSDS - G100.pdf

1045 Views 1 min

Cellular Reception Troubleshooting

Published January 27th, 2023 by Matthew Clark-Massera

Typically we will notice a device is having trouble connecting due to delayed (or non-existent) updates. We can also spot this via the Device Statistics, which can be found on the Device Details page on Device Manager. When checking Device Details on Device Manager, many failed uploads are a key giveaway that the device is in poor cell strength. Dig

1301 Views 2 min

G100 Harness definition V1

Published January 31st, 2023 by Matthew Clark-Massera

G100 Harness definition V1

1076 Views 1 min

Initial Provisioning- [G120]

Published January 31st, 2023 by Matthew Clark-Massera

This guide is intended for to assist new users to get the G120 online for the first time. Once you have some experience with the device, this process may change slightly, e.g, you may wish to queue firmware and parameter updates before inserting the SIM and installing the device in the asset, so the device picks up new settings once it gets online.

1225 Views 3 min

Sealing the Device [Remora3]

Published January 31st, 2023 by Matthew Clark-Massera

The Remora3 has and IP68 and IK07 rated housing. The device must be sealed carefully to achieve the IP-68 rating. Ensure that the clear silicon seal is in good condition, is lying flat, and is not fouled by any plastic debris or other material. Close the housing, and gently squeeze it shut. Foam on the lid will compress against the batteries, holdin

962 Views 1 min

Digital Matter’s Returns Policy (“RMA”)

Published August 22nd, 2023 by Matthew Clark-Massera

Unless specifically agreed, in writing, to the contrary, Digital Matter only offers a “carry in repair or replace” warranty against manufacturing defects (“ Manufacturer’s Warranty ”). You are referred to the article setting out what the Manufacturer’s Warranty includes and excludes. RMA Procedure  In the event that you believe that there is a defec

1854 Views 1 min

Falcon - FAQ

Published January 27th, 2023 by Matthew Clark-Massera

How many temperature (or other) probes can I connect to the Falcon? The Falcon has an I2C interface, which is used to interface to sensors. The I2C interface is a 'shared bus' protocol. So you can hook up many sensors at once. However the way we can read from multiple sensors is that each has a unique address. Addresses are in the range 0-127 (0x00

1180 Views 3 min

G100 Datasheet

Published January 31st, 2023 by Matthew Clark-Massera

Please view the last version of the G100 3G datasheet below. There will be no more revisions as this product has been deprecated and replaced by the G120. The White label version for resellers is available as a power point below. To remove the Digital Matter Logo, edit the 'Slide Master'. E.g. under 'View > Slide Master' in Microsoft Powerpoint 3

1150 Views 1 min

Admin Actions FAQs

Published January 26th, 2023 by Matthew Clark-Massera

Can a client create other user logins for their organisation? Yes, if their account if set up with permission to create new users. this permission can be found in Admin >> Users >> Edit and under the permission tab. (shown below) How do you reset a password? There are three ways to reset a password; changing your password while logged in

1199 Views 1 min

Hawk Operation - Task Schedules

Published January 26th, 2023 by Matthew Clark-Massera

The Hawk's operation centres around the concept of a "Task" - which is a selection of actions, performed on a schedule, or in response to an event (like a Digital Input Change or Analogue threshold). Up to Four tasks can be configured, with up to three actions each.  If we don't configure a task, the Hawk by default will do nothing but heartbeat onc

2274 Views 1 min

Maintenance Lists

Published January 26th, 2023 by Matthew Clark-Massera

Telematics Guru supports Scheduled Maintenance Reminders (SMR), where Odometer and Run Hour estimates are used in order to schedule regularly occurring jobs, i.e. every 10 000km, 500 hours, or 3 months. This allows assets to be effectively maintained and preventative maintenance carried out.  Additionally, a history of all jobs completed is recorded

1790 Views 1 min

Dart Firmware Release Notes

Published January 26th, 2023 by Matthew Clark-Massera

Subscribe To Updates Subscribe to our technical newsletter to be notified of bug fixes and firmware updates Dart Application Firmware - this applies to the original Dart, and not Dart2. v1.21 Added an async message request for uploading accident data. v1.20 Added onboard odometer/run hours v1.19 Obtain and save cell tower information in debug logs w

1293 Views 1 min

4G Battery Powered Device Behaviour Effects - EMnify (multi-IMSI sims)

Published January 25th, 2023 by Matthew Clark-Massera

In order for our battery powered devices (including Edge devices) to roam on EMnify multi-IMSI sims they require that devices conform to certain specifications. That includes a minimum network registration timeout to allow for IMSI switching. This article outlines the settings that need to be applied to the device if using EMnify.  To use the EMnify

1599 Views 1 min

Remora2 - Product Change Notifications

Published February 2nd, 2023 by Matthew Clark-Massera

2020.10.27 - UVLO Firmware Change

1007 Views 1 min

Oyster Standard -> Rugged Housing Adapter Drawing

Published February 1st, 2023 by Matthew Clark-Massera

See attached technical drawing for an Adapter Plate for the Oyster. If a custom mount has been designed for the Oyster white polycarbonate housing, this adapter plate will allow a Rugged Housing to be fitted to the same mount. OysterAdapterPlate.pdf

1170 Views 1 min

Telematics Guru - ALR Guide

Published January 26th, 2023 by Matthew Clark-Massera

Telematics Guru ALR (Asset Location and Recovery) is a simplified version of Telematics Guru providing tracking essentials at an excellent price point. It is intuitive, easy to use and has been carefully designed to deliver the information you need when you need it. Note If this is your first-time using Telematics Guru, please make sure you read the

1425 Views 1 min

Trip Region Report

Published January 26th, 2023 by Matthew Clark-Massera

Telematics Guru has a report titled "Trip Region Report". The report will break it down to record the mileage that the device has travelled per region. This is beneficial for IFTA reporting in the US to provide mileage per each state the asset has travelled but can be used for other regions as well.  Devices will need to be in TG-Pro as the address

1516 Views 1 min

G100 LED Behaviour

Published January 31st, 2023 by Matthew Clark-Massera

The G100 will flash the LED in the following ways: On startup: a slow 0.5 Hz flash (once every 2 seconds). On connection to the server: a fast 2 Hz flash (twice per second) On sending records: solid on. Disconnect and idle: a slow 0.5 Hz flash (once every 2 seconds). Sleep: LED off Applying a firmware update: a very fast flash for about 3 seconds, t

1183 Views 1 min

SIM Cards and Data Usage - [G120]

Published January 31st, 2023 by Matthew Clark-Massera

Disclaimer This article is intended to assist partners in selecting between LTE-M/NB-IoT, determining costings, and choosing SIM providers. Advice is general and partners should conduct their own testing and make an informed decision. It should be noted that Digital Matter supply devices globally, but have offices based in the US, South Africa and A

965 Views 4 min

TG - Password Policy

Published January 26th, 2023 by Matthew Clark-Massera

Telematics Guru enables a password policy to be set either across the entire partner account, or on a per-organisation basis. The policy enforces the minimum password complexity (i.e. min length, letters, numbers and symbols) as well as setting an expiry time after which password must be changed.  To set the password policy, simply edit the organisa

1744 Views 1 min

Stationary Applications Requiring No Location [Yabby Edge]

Published February 2nd, 2023 by Matthew Clark-Massera

In certain stationary use cases, like tip detection, location updates may not be required. Clients can save money on lookup charges by configuring the settings below. Do note that currently there is no elegant way to achieve this, however this can be achieved with a few simple steps (a workaround). 1. Set System Parameters > Geolocation (Adv.) &g

1018 Views 1 min

Garmin inReach SE+

Published January 27th, 2023 by Matthew Clark-Massera

Telematics Guru can receive data from Garmin inReach SE+. The inReach SE+ is a handheld Iridium satellite communicator. Not all device functionality is integrated with Telematics Guru. Only the current location + I/Os are integrated to provide a location and some alerting functionality within TG.  This can allow users to track both their personnel a

1372 Views 1 min

Yabby Edge - Disabling WiFi or Cellular Lookups

Published February 2nd, 2023 by Matthew Clark-Massera

The typical location accuracy of the Yabby Edge is: ~ 5m-80m for a GNSS location~10m-100m for a WiFi location - depends on how many Access Points are in range~250m - 1km for a Cell Tower Location - depends on how many cell towers are nearby This is a bit less accurate than a device with on-board GNSS like the Oyster3 or Yabby3 - however the Edge ran

1226 Views 2 min

Yabbys - Technical Drawing

Published January 31st, 2023 by Matthew Clark-Massera

Please find attached the technical drawings for the Yabby housings. Blueprint - Yabby.pdf (186 KB)

1145 Views 1 min

Yabby Cellular GPS - Product Change Notifications

Published January 31st, 2023 by Matthew Clark-Massera

2020.10.27 - UVLO Firmware Change

1069 Views 1 min

Yabby Livestock Housing Technical Drawing

Published January 31st, 2023 by Matthew Clark-Massera

See attached drawing for the housing, including dimensions of the strap slot.  Use a strap slightly smaller than these dimensions.  Yabby Collar Drawing v1.pdf (204 KB)  

1147 Views 1 min

G120 Wiring Diagrams

Published January 31st, 2023 by Matthew Clark-Massera

For a discussion on setting up driver ID or immobilisation methods with the G120, see the G120 article here Wiring for Immobilisation using RFID 125KHz Driver ID Wiring for Immobilisation using iButton Wiring for Immobilisation via ASYNC message from Telematics Guru or 3rd party Server

1954 Views 1 min

Eagle - Technical Drawing

Published January 27th, 2023 by Matthew Clark-Massera

Please find attached the technical drawings for the Eagle housing.  The Eagle uses Digital Matter's "Flexi" housing - which is also used by the SensorData Eagle Housing Drawing.pdf (184 KB)

1259 Views 1 min

G100 Wiring Diagram

Published January 31st, 2023 by Matthew Clark-Massera

For a discussion on setting up driver ID & immobilisation methods with the G100, see the discussion article here Note: Digital Matter does not advise connecting an immobilisation relay to a safety critical system such as the ignition or fuel pump. A starter motor cut is recommended. Immobilisation on No Driver ID Scanned

1089 Views 1 min

Introducing the Remora3

Published January 31st, 2023 by Matthew Clark-Massera

The Remora3 is the next gen version of the Remora series. It is an ultra-rugged, long-life battery powered device with up to 20+ years battery life on the Remora3 LTE-M/NB-IoT. Key Features: Deploy-once battery life with up to 20+ years on only 2 x LTC D Cell user-replaceable batteries Powered by off-the-shelf Lithium Thionyl Chloride (LTC) batterie

2251 Views 1 min

G70 - Default I/O Mappings

Published January 27th, 2023 by Matthew Clark-Massera

Here are the Default I/O Mappings for Digital Matter's G70 tracker. You can change some of these mappings on OEM server - we do not recommend changing these unless you know what you are doing. Additionally, some firmware features provide their 'result' as a Digital Input flag - i.e. Idling flag. It is important when configuring these inputs to avoid

1538 Views 1 min

Oyster2 Cellular Battery Life Estimate Calculator

Published February 1st, 2023 by Matthew Clark-Massera

Use the attached spreadsheet for to determine  rough estimates  for battery life for the Oyster Cellular. The results cannot be guaranteed.  Note the option to select battery chemistry: LiFeS2 vs LTC Note the average time to GPS fix varies with the logging period - more frequent logs means that the GPS module is downloading fresh aiding data, and st

1270 Views 1 min

Introducing the Oyster3

Published January 31st, 2023 by Matthew Clark-Massera

The Oyster3 is the next generation of our best-selling Oyster series. It is an ultra-rugged GPS asset tracking device featuring 10+ years of battery life (5x battery life of Oyster2).  Key Features: Deploy-once battery life with up to 10+ years on only 3 x AA user-replaceable batteries Powered by off-the-shelf Lithium or Lithium Thionyl Chloride (LT