Last Connected versus Last Committed

Published May 30th, 2024 by Jake Tannenbaum

Connections and Commitments Last Connected gives the time since the device last connected to Device Manager.  Connected simply means a 'Hello' message was sent from the device to the server.   If it has connected recently, it will be green.   If the device hasn't connected for a while, the colour will change to red.   Last Committed gives the time s

Dart3 Bluetooth Firmware Release Notes

Published September 27th, 2024 by Jake Tannenbaum

Application Firmware 1.4 Added Bluetooth Driver ID support Fixing GPS TO solution from Nav-Orb message   Bluetooth Module Firmware 2.1 Added support for Barra Radar 2.0 Added Bluetooth Driver ID support

Device Manager Overview

Published May 24th, 2024 by Jake Tannenbaum

Manta Fusion Firmware Release Notes

Published September 27th, 2024 by Jake Tannenbaum

Coming soon!

Searching for Devices within Device Manager

Published May 23rd, 2024 by Jake Tannenbaum

Searching Device Manager The search functionality of Device Manager is the easiest way to locate a specific device or quickly identify a set of devices with shared characteristics. Searching is a two-part process, with an initial filtered search for rapidly finding devices through common attributes and then a targeted set of additional small searche

Barra Radar BLE

Published August 6th, 2024 by Jake Tannenbaum

What Is the Barra Radar BLE? In 2023, the US government updated legislation which allows the unlicensed civilian use of 60GHz radars, opening the door for these kinds of radars to enter mass-production globally. This technology is a highly accurate and highly affordable distance and object detection method and unlike ultrasonic sensors, is far less

Viewing Footage from AI Dashcams

Published December 20th, 2024 by Jake Tannenbaum

Where Does Camera Footage Come From? Video footage accessible on Telematics Guru comes from our AI Dashcam integration in which an existing telematics device is dual-installed with a dashcam unit, or a dashcam unit is used to provide both telemetry and camera events. The video footage is requested from the media-server linked to the camera, which me

How Can I Tell if My GPS Assets are Being Jammed?

Published September 30th, 2024 by Jake Tannenbaum

Jamming/Interference In Telematics Guru Alerting on GPS Jamming Hard-wired devices are already configured to report jamming/interference by default. Setting up an alert allows users to be notified. Simply create an alert and select the input from the list.  Note, these inputs may become active a bit more than you think. Other electrical signals may

Configuring Analog Inputs to Your Asset

Published August 1st, 2024 by Jake Tannenbaum

Configuring Analog Inputs to Your Asset You have wired up your device, installed a SIM card, and created an asset for it within Telematics Guru, but what good is all that effort when the value you wanted to represent the fuel tank level is showing as 4,523 somethings? You need to find and set up the analog input from your device so that it makes sen

Integrating VisionMax Cameras into Telematics Guru

Published October 25th, 2024 by Jake Tannenbaum

What is VisionMax? VisionMax is the manufacturer MiTAC's own AI Dashcam platform. After buying a camera from MiTAC, you will be given the option of which firmware (and by extension software platform) you want to use - VisionMax is the native option. Telematics Guru has an integration with VisionMax such that you can view and interact with these came

Integrating Lightmetrics Cameras into Telematics Guru

Published October 25th, 2024 by Jake Tannenbaum

What is LightMetrics? LightMetrics is an AI Dashcam platform which supplies camera hardware, firmware and a software system for partners. Telematics Guru has an integration with Lightmetrics such that you can view and interact with these cameras after performing the setup yourself. How Can I Get Started? Ensure that you have the following permission

AI Dashcam Integration

Published June 27th, 2024 by Jake Tannenbaum

What is an AI Dashcam? Unlike previous generations of dashcams that rely on someone trawling through hours of footage after the fact to identify trends and behaviours, AI dashcams use on-board artificial intelligence algorithms to identify segments of footage worth noting and automatically upload them to the cloud as an event. These events might be

Creating Camera Alerts

Published December 23rd, 2024 by Jake Tannenbaum

What Alerts Can I Get From Cameras? AI Dashcams can generate two types of alerts, depending on the way in which you have integrated them into Telematics Guru. The primary way is by setting up a Camera Alert to listen for media events from the camera which are generated as the AI algorithms in the dashcam automatically detect and upload a media event

Inactivity Alerts on Telematics Guru

Published October 3rd, 2024 by Jake Tannenbaum

Setting Up an Alert from the Inactivity Timer Digital Matter devices can be configured to report when they have been inactive for a defined period of time. In order to make use of this functionality in Telematics Guru, an alert needs to be created. Usages for Inactivity Timer in Telematics Guru Using an Alert to notify when the Digital Input is acti

Navigating the Device View

Published May 31st, 2024 by Jake Tannenbaum

Understanding Device View For focusing in on a single device, there is no better page than the Device View. From the Device View, you can review key details about your device setup, change parameters and view statistics. See below for reasons why you might want to spend some time on the Device View page. Troubleshooting - can my device see any satel

Logging In

Published May 17th, 2024 by Jake Tannenbaum

How to Gain Access to Device Manager Device Manager is a cloud-based web-app designed to give you the maximum value from your hardware. Existing users can log in from www.devicemanager.digitalmatter.com. There are three main ways to gain access to Device Manager:   Login with Password If you are the first member of your organization to gain access t

Navigating the Device Grid

Published May 30th, 2024 by Jake Tannenbaum

The Device Grid As the primary place where information on multiple devices can be accessed, it is worth becoming familiar with the different areas of the Device Grid. From this page, you can refine search results, review battery health, find the last known location of a device, jump to the Device View, and perform singular or bulk operations to chan

ICCIDs in Telematics Guru

Published September 30th, 2024 by Jake Tannenbaum

Devices that report into Telematics Guru will most likely contain a SIM card with a unique number. This article discusses how to use that number to identify devices when you do not know details about the asset or device serial. Search by ICCID using the User Support Function If your account has the User Support Permission, you will be able to search

Requesting Media from Dashcams

Published December 20th, 2024 by Jake Tannenbaum

Getting Specific Footage From a Camera While AI Dashcams will automatically upload anything that their AI firmware detects to be relevant, they also store video footage into their onboard SD cards during operation. This media can be retrieved remotely, but the camera only has a limited storage capacity, and older footage will be overwritten by new f

How to Configure Device Parameters

Published May 24th, 2024 by Jake Tannenbaum

Customizing the Dashboard in Device Manager

Published May 30th, 2024 by Jake Tannenbaum

Components of the Dashboard When you log into Device Manager for the first time, the Dashboard will be your landing page. Consisting of four main areas, the Dashboard can be customized to provide key metrics as to the health of your account. Welcome Message - Is this you? If not, please contact your administrator immediately!  Widgets - These are ke

Bluetooth Tag Limits

Published May 15th, 2024 by Jake Tannenbaum

Our devices are designed to efficiently scan and detect Bluetooth-enabled devices within range, capturing a broad spectrum of tags with strong signal quality. While they are capable of identifying a wide array of devices, the limit for simultaneous scans to our BLE gateways is dependent on the BLE module RAM and Processors on the device. This is dif

Updating Modem Firmware in Device Manager

Published May 17th, 2024 by Jake Tannenbaum

What is Modem Firmware? You will be familiar with the concept of device firmware as the operating system that governs the behaviour of IoT hardware. All of our devices run Digital Matter firmware - which handles the entirety of device operation - getting location fixes, uploads, inputs, and other features. What you may not know is that some devices

Time Zone and Daylight Savings Setup

Published December 23rd, 2024 by Jake Tannenbaum

It's That Time The idea for a system of worldwide time zones was first suggested in 1858 and ever since it has been the bane of cross-border record keeping. When setting devices to report on a periodic schedule that is dictated by times of the day, while the device can get the UTC time from our servers, it has no understanding of its local time. To

After Hours

Published December 24th, 2024 by Jake Tannenbaum

Why Define After Hours? The System Parameter tab for defining after hours exists solely to assist with immobilisation for Driver ID, Digital Output 1, Alternative Heartbeat, and Alternative Logging. The tab's main purpose is to provide a centralised location for defining working hours for each day of the week so that this information can be used els

How to Update Firmware

Published May 24th, 2024 by Jake Tannenbaum

SMS (Adv)

Published September 30th, 2024 by Jake Tannenbaum

Preventing Devices from Receiving SMS Commands All Digital Matter devices are capable of receiving several different kinds of SMS commands to change the way that they report into the server. However, this functionality may not be desirable as an errant message could require a physical connection to restore the device to its prior state. As a result,

Analog Threshold Parameters

Published August 1st, 2024 by Jake Tannenbaum

  Analog Threshold Parameters Applicability: Device Dart3 series G70 series By default, changes in analog inputs do not trigger uploads from devices. Instead, the analog value is incidentally captured whenever the device logs from other logic, like a heartbeat or trip trigger. This is not always the best method however - for example: To save data/co

BLE Generic Protocol Tags

Published December 23rd, 2024 by Jake Tannenbaum

What is Generic Protocol? Bluetooth Low Energy Generic Protocol is not a recognised standard per-se, but instead refers to elements of the BLE transmission payload that are common to all BLE devices. By pinpointing features within these common elements, we can filter specific tag types from among all the possible tags that might appear on a BLE tag

Bulk Updating Device Firmware in OEM Server

Published May 21st, 2024 by Jake Tannenbaum

This Article Refers to Legacy Content This article contains screenshots and references to OEM Server (oemserver.com), which was our device management platform until the release of Device Manager in 2024. Please see the article below for the Device Manager version of this article: Updating Modem Firmware in Device Manager For more details, see Device

Updating Bluetooth® Firmware on Device Manager

Published May 9th, 2024 by Jake Tannenbaum

Visit our website for a quick explanation of the use of Bluetooth® in our device range and the applications that it enables. OEM Server vs Device Manager Device Manager is the successor to OEM Server, and offers greater ease of use and features. This article references functionality in Device Manager only, for the legacy page on OEM Server, please r

Periodic Bluetooth Scanning

Published May 15th, 2024 by Jake Tannenbaum

Enabling Bluetooth® Periodic Scanning To enable Bluetooth® Periodic Scanning functionality on your Digital Matter device, you will need to ensure that the appropriate system parameter is configured.   Navigate to the Device View page for your device, and scroll to the blue section while remaining on the Details tab.  Click on System Parameters.    W

Upload (Advanced)

Published January 2nd, 2025 by Jake Tannenbaum

Special Circumstances There may come a time where you have a use case for one of our devices that requires that it is connected to the server via an LTE connection all the time. This kind of connection means that asynchronous messages will be received far quicker than they otherwise would be. There are numerous trade-offs however, contact support to

Locked User Accounts

Published June 12th, 2024 by Jake Tannenbaum

Locked Out from Device Manager? If you have three failed login attempts on your user account, you will be locked out for 30 minutes. Fortunately, any user in your account with the User Manager permission will be able to unlock you by navigating to the Manager menu (cog-wheel icon) and accessing the Users screen.  From there, they simply need to find

How to Use Parameter Templates

Published May 24th, 2024 by Jake Tannenbaum

Filtering by Client Groups

Published May 30th, 2024 by Jake Tannenbaum

Filtering by Client Groups Once you have categorized devices with Device Groups, using filters will enable you to accurately select sets of devices for the application of templates or firmware updates.  Filter Methods There are 3 main ways to filter your devices, ‘viewing as’ a particular Client, using the Dashboard Device Group hyperlinks, or using

Connecting Internal Batteries

Published January 2nd, 2025 by Jake Tannenbaum

Why Do Hardwired Devices Have Batteries? Our range of hardwired devices still sport internal batteries to aid in SVR (Stolen Vehicle Recovery) so that there is enough power for the device to send out an ‘external power lost’ message and alert stakeholders to a possible incident. It can also power the device for a substantial amount of time without e

Ignition

Published January 2nd, 2025 by Jake Tannenbaum

Why Change Ignition? Digital Matter hardwired devices come with a wiring harness and a specific wire (usually white) which can be connected to the ignition line of a vehicle to record trips and usage. However, this wire can be reprogrammed to behave just like any other digital input if the need arises with the Ignition tab. With the exception of the

How to Create and Manage Users

Published May 24th, 2024 by Jake Tannenbaum

Creating and Setting Connectors

Published May 24th, 2024 by Jake Tannenbaum

Battery Charging (Advanced)

Published September 5th, 2024 by Jake Tannenbaum

Battery Charging (Advanced) Supported Devices G70-4G Bluetooth® All of our hard-wired devices come with a rechargeable Lithium Ion Phosphate (LiPo) battery installed as standard. Designed to smooth fluctuations in external power availability and ensure that the device can continue to report for a short period after disconnection from power, this bat

Micro (3FF) SIM Card Installation

Published January 2nd, 2025 by Jake Tannenbaum

What is a Micro SIM Card? SIM Cards come in several sizes but Digital Matter devices mainly use 3FF (Micro) and 4FF (Nano) when it comes to physical form factors. Please read our Knowledge Base articles to help make your decision on network operators and roaming SIM providers. How Are They Installed? Step 1. The SIM card holder starts off locked shu

Creating and Assigning Device Groups

Published May 15th, 2024 by Jake Tannenbaum

Device Groups are used to organize and categorize devices on Device Manager and have two distinct functions: Device Groups allow you to sort your devices by client/deployment so that you can quickly locate and manage them. Device Groups control other users' access to your devices by allowing you to define which Device Groups they can see. Device Gro

Using the Dashboard and Device Grid

Published May 24th, 2024 by Jake Tannenbaum

Reviewing Telemetry Data in Device Manager (Data Capture)

Published May 31st, 2024 by Jake Tannenbaum

What is Data Capture? Digital Matter IoT devices produce two types of data: Telemetry/Sensor Data Debug Information As a device management platform, Device Manager is normally only a conduit for the telemetry/sensor data. Using Connectors, Device Manager will pipe telemetry/sensor data messages to your front-end IoT Software Platform of choice (for

Generic Protocol Tag Analog Mapping

Published July 11th, 2024 by Jake Tannenbaum

What is Generic Protocol Tag Analog Mapping? Generic tag analog mapping is a particular method of associating BLE tags and BLE gateways with one another. Please see our article on Bluetooth® Tag Analog Mapping for an overview. It is called 'generic protocol tag' because this approach allows the fast and code-less integration of any make and model of

User Permissions in Device Manager

Published May 27th, 2024 by Jake Tannenbaum

Permissions in Device Manager User permissions control user access to certain sections and functions within Device Manager. Access to specific sets of devices is controlled with Device Groups, which is explained in Creating and Assigning Device Groups. The permissions that you will be able to assign to a user depend on the permissions that you have

Proprietary Tag Analog Mapping

Published July 12th, 2024 by Jake Tannenbaum

What is Proprietary Tag Analog Mapping? This is a form of Bluetooth® analog tag mapping wherein a BLE tag's sensor information can be represented as an analog value against the BLE gateway device that has detected it. In contrast to Generic Protocol Tag Analog Mapping, which allows for a common method to integrate any BLE compatible tag from any man

Welcome to Device Manager

Published June 10th, 2024 by Jake Tannenbaum

Welcome to Device Manager! We at Digital Matter would like to congratulate you on your choice to invest in the longevity and performance of your Digital Matter hardware by subscribing to Device Manager. To get started, we have outlined the learning pathway that we recommend for your first week with the system. Broadly, this pathway can be summarized

Managing Users in Device Manager

Published May 27th, 2024 by Jake Tannenbaum

User Management in Device Manager Device Manager contains a dedicated User Management section and suite of tools designed to help administrators control access and delegate responsibilities when using the system. This includes the ability to disable departing team members, update or correct contact details, change permissions levels, and export list

Introduction to Parameters

Published June 4th, 2024 by Jake Tannenbaum

What Are Parameters? Within Device Manager, parameters are user-configurable settings that you can set within the firmware of your device. All devices carry firmware with default parameters from the factory, but depending upon the application and use-case for your hardware, you may want to make minor or even major changes to these settings. Examples

Battery Voltage (Advanced)

Published August 2nd, 2024 by Jake Tannenbaum

Battery Voltage (Advanced) Supported Devices G70-4G Bluetooth® Hardwired devices are designed to operate on constant power from an external source, but they still sport a small battery to smooth voltage fluctuations and allow for a brief period of backup reporting. The health levels of this battery are hard-coded, but if required the logging behavio

Continuous Bluetooth Scanning

Published May 15th, 2024 by Jake Tannenbaum

Enabling Bluetooth® Continuous Scanning To enable Bluetooth® Continuous Scanning functionality on your Digital Matter device, you will need to ensure that the appropriate system parameter is configured.   Navigate to the Device Grid and locate your device in the search results.  Click on the Device Operations wrench icon, navigate to Parameters and

Labelling Devices with Comments in Device Manager

Published May 31st, 2024 by Jake Tannenbaum

Comments in Device Manager “Comment is free, but facts are sacred.” - C.P. Scott When you have similar devices that are being used for different purposes, or when you want to flag that a particular device warrants further attention, the Comment tool within Device Manager is your friend. Commenting allows you to add freeform text onto the device that

Creating Connectors

Published May 31st, 2024 by Jake Tannenbaum

What is a Connector? A Connector specifies where Device Manager should direct device telemetry data. Device Manager can direct your data to a variety of front-end IoT software platforms (for example: Telematics Guru). There are TCP or HTTP options available, and for full details, see Choosing an Integration Strategy.  Some 'advanced' connector setup