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    Daan

    Daan de Waard

    daan.de.waard@digitalmatter.com

    Business Analyst (Product)
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    Daan articles

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    BLE Tag Digital & Analog Mapping for Battery Devices

    Published July 6th, 2026 by Daan de Waard

    BLE Tag Digital & Analog Mapping with Battery Devices How to Set Up BLE Tag Digital & Analog Mapping on Battery-Operated Devices (Manta Fusion CatM-NB) Using Periodic Scanning Suggested Reading Before continuing, review these articles: Bluetooth® Getting Started - Tags & Scanning Bluetooth® Gateway Guide - Tags, Scanning & Compatibil

    193 Views 5 min

    Device Manager - Outdated Firmware Report

    Published August 21st, 2026 by Daan de Waard

    Want to quickly spot devices falling behind on the latest firmware? The Outdated Firmware Report is a new, opt-in report that flags devices running outdated or critical firmware, using the same scheduled-reporting framework as the rest of Device Manager's reports. It identifies devices in your fleet running firmware behind the latest available relea

    1 min

    Wi-Fi Beacon - Updating Parameters

    Published January 16th, 2026 by Daan de Waard

    Overview Digital Matter Wi-Fi Beacons improve indoor location fidelity by broadcasting a known MAC address that Location Engine devices can reliably detect, especially in Wi-Fi lookup black spots. Indoor RF is highly variable. Building materials, multi-path, interference, and day-to-day environmental changes can significantly affect detection and po

    1460 Views 3 min

    Manta GPS CATM-NB Firmware Release Notes

    Published October 20th, 2025 by Daan de Waard

    View the Device Firmware Master Page or subscribe to our technical newsletter  to be notified of bug fixes and firmware updates.   Manta GPS CATM-NB Firmware Release Notes: v1.4 Fixed an issue with Recovery Mode and Flight Mode GPS timeout bug v1.3 Added optional JTAG lockout to meet CE-RED security requirements, preventing unauthorised firmware acc

    4017 Views 1 min

    Device Manager - User Security Report

    Published August 20th, 2026 by Daan de Waard

    The User Security Report gives you visibility into the user accounts across your Device Manager organisation and how many devices each user can access, whether they have 2FA enabled, what type of credential they log in with, and when their account was created, last updated, and last used. Note: this is a different report to the Telematics Guru User

    1 min

    KPN SIM Compatibility with Digital Matter Devices

    Published May 4th, 2026 by Daan de Waard

    KPN Plastic SIM Compatibility with Digital Matter Devices This article summarises current compatibility findings for KPN plastic SIMs across Digital Matter devices, including where an APN must be set manually via DM-Link to get online and where firmware or provisioning is required. Use this page when planning a rollout with KPN plastic SIMs or when

    758 Views 3 min

    Device Manager - Battery Status Report

    Published August 20th, 2026 by Daan de Waard

    The Battery Status Report gives you visibility into devices reporting a Low or Critical battery status, whether you want to check a single device, run an ad-hoc CSV export, or get a scheduled fleet-wide view across your full account hierarchy (Distributor, Vendor, Client). Note Your user account will need the Device Manager Report permission enabled

    13 Views 4 min

    Device Manager - Devices Not Connecting Report

    Published August 20th, 2026 by Daan de Waard

    The Devices Not Connecting Report serves as a useful device Health Check to assist with identifying devices that haven't connected in for longer than expected, so issues can be caught and investigated before they turn into a bigger problem (a lost device, a flat SIM, a field fault, and so on). Report Parameters Days Since No Connection: only include

    11 Views 1 min

    Device Manager - Saved Views

    Published August 21st, 2026 by Daan de Waard

    Saved Views let you customise the Device Grid, including which columns are shown, their order and width, your sort order, and any filters applied and save that setup under a name you choose, so you can jump straight back to it instead of rebuilding it every time you log in.  What Gets Saved A Saved View remembers: Which saved view Device Manager sho

    1 min

    Barra Recovery Release notes

    Published December 10th, 2025 by Daan de Waard

    View the Device Firmware Master Page or subscribe to our technical newsletter  to be notified of bug fixes and firmware updates. Device Firmware Release notes: Firmware Version Notes v1.4 [beta] Added option to set location upload to None / End of Movement / End of Cooldown in Standby Mode. Added Digital Input state change for Beacon On / Off. Added

    3729 Views 1 min

    Device Battery Life Estimator

    Published July 3rd, 2026 by Daan de Waard

      Digital Matter | Battery Life Estimator Battery Life Estimator Device Battery Life Estimator Estimate expected battery life for Digital Matter devices based on your deployment parameters. These estimators mirror the logic in our Excel battery-life tools, results are modelled approximations. Real-world performance varies with installation, network

    44 Views 1 min

    Network Settings - Cat 1bis devices

    Published July 20th, 2026 by Daan de Waard

    Network Settings – Cat 1 bis Only Devices This article explains how to configure network settings for Digital Matter devices that use LTE Cat 1 bis connectivity only. These devices do not support 2G fallback.  For devices that support Cat 1 bis with 2G fallback, see Network Settings – Global Devices . Recommendation: It is best practice to use the d

    83 Views 4 min

    Barra Recovery - Provisioning and Installation

    Published October 28th, 2025 by Daan de Waard

    Initial Provisioning This guide is intended to assist new users in getting a Barra Recovery online for the first time. Once you have some experience with the device, this process may change slightly. e.g you may wish to queue firmware and parameter updates before inserting a SIM and batteries - so that the device picks up new settings once it gets o

    13880 Views 5 min

    The Digital Matter Wi-Fi Beacon

    Published June 24th, 2025 by Daan de Waard

    Introduction Location Engine connected devices that use Wi-Fi MAC address scanning (e.g. Edge, Fusion) rely on public Access Point (AP) datasets by default. These are excellent for tracking in public areas, but often lack accuracy on private property and provide no floor-level context. Private Wi-Fi Lookups overcome this shortfall by letting you cre

    5034 Views 3 min

    Introducing the Arrow Global BLE

    Published August 6th, 2025 by Daan de Waard

    The Arrow Global is a robust and affordable vehicle tracking device with inputs/outputs, remote immobilisation for fleet management, driver ID, driver safety and behaviour monitoring, theft recovery, and more.  Key Features: High-performance, high-precision GPS tracking device Wire into power for real-time vehicle and fleet tracking Bluetooth® gatew

    10578 Views 1 min

    Bluetooth® Gateway Guide - Tags, Scanning & Compatibility

    Published May 7th, 2026 by Daan de Waard

    Bluetooth® Gateway Guide - Tags, Scanning & Compatibility Use this page as the starting point for Bluetooth® tag and sensor deployments with Digital Matter gateway devices. It explains the core Bluetooth® workflows, links to the main setup articles, lists supported tag types, and shows where to go next for Device Manager and Telematics Guru conf

    24455 Views 3 min

    Digital Matter BLE Provisioning Tool

    Published January 19th, 2026 by Daan de Waard

    The Digital Matter Bluetooth Provisioning Tool is used to manage and monitor DM Dots Tag, DM Dot Glows and DM Dot Sensors, with planned expansion to other Bluetooth devices. It supports: QR code scanning of DM BluetoothTags Proximity Searching (Nearby tags) Commissioning DM Dot Tags, DM Dot Glows and DM Dot Sensors. Configuring and updating tag and

    2549 Views 6 min

    Battery Life Estimates - Barra Recovery

    Published February 16th, 2026 by Daan de Waard

    Battery Life Estimates:  The Barra Recovery boasts a 'Deploy-once' battery life with 10+ years on only 2 x AA user-replaceable batteries. Battery life is dependent on a host of features, this article will help you make predictions. Estimate Calculator: The battery life estimate calculator can aid in estimating battery life.  Barra Recovery Battery C

    6613 Views 1 min

    Barra Recovery - Debug Logs

    Published October 31st, 2025 by Daan de Waard

    Barra Recovery General and Debug Logs The Barra Recovery includes helpful debug logs to confirm the device actions and status:   On-Demand Tracking  Successful initiation of the ODT mode. Debug[GEN][Info]: On Demand Tracking enabled, expires 17/06/2025 06:00:00 Successful cessation of ODT mode. Debug[GEN][Info]: On Demand Tracking disabled Incorrect

    1628 Views 1 min

    Telematics Guru - Single Sign On

    Published February 20th, 2026 by Daan de Waard

    Microsoft Entra SSO for Telematics Guru Telematics Guru supports Single Sign-On (SSO) using Microsoft Entra ID (formerly Azure AD). This allows organisations to manage access to the Telematics Guru web app using their existing Microsoft 365 or Entra tenant. This feature is currently at MVP stage and requires assistance from the Telematics Guru suppo

    1262 Views 2 min

    Private Lookups Wi-Fi Access Points

    Published May 20th, 2025 by Daan de Waard

    Introduction Location Engine connected devices that use Wi-Fi MAC address scanning (i.e. Edge, Fusion, etc) to determine their location use public Access Point (AP) datasets by default. These commercial databases are fantastic for locating devices in public areas with lots of fixed Wi-Fi routers, but can lose accuracy or fail to gain a fix altogethe

    2893 Views 2 min

    Schedule Private Mode via API call - 0x0109

    Published April 7th, 2025 by Daan de Waard

    Applies to: Device Firmware Version Dart3-4G Bluetooth®* v1.6+ firmware Bolt v1.24+ firmware [beta] Bolt2 v2.24+ firmware [beta] *Additional compatible devices will be added in due course.   Before you start Ensure you have reviewed: Welcome to the Device Manager API Device Manager ASYNC Messaging Architecture A full list of API calls can be found a

    2469 Views 1 min

    Partner 'News Items' Feature

    Published October 8th, 2025 by Daan de Waard

    Share important updates with your customers using Partner News Items Partners can create and publish News Items directly to their customers using the News Item functionality. Users with the Partner Manage permission are able to create and schedule News Items, and users with the Partner View permission will be able to view the News Items management m

    1718 Views 1 min

    Private Mode (Adv)

    Published March 26th, 2025 by Daan de Waard

    Applies to: Device Firmware Version Dart3-4G Bluetooth®* v1.6+  Bolt2 (rev 88.1/88.2) v1.24+ /v2.24+  *Additional compatible devices will be added in due course.   What is Private Mode? Private Mode is designed to enhance user privacy by temporarily masking the asset location data of devices. Its primary goal is to prevent tracking or logging of sen

    3415 Views 3 min

    Contact Verification in Telematics Guru

    Published February 11th, 2026 by Daan de Waard

      Contact Verification exists to improve the reliability and security of automated communications in Telematics Guru. This ensures that recipients are validated and receive the notifications expected. Contacts now have a visible verification status for email and mobile details, with clear warnings shown when unverified contacts are selected for noti

    842 Views 2 min

    Updating Asset Details via the Telematics Guru API

    Published April 3rd, 2025 by Daan de Waard

    New to Using APIs?  Before using this endpoint, review the asset details available via the Asset Details GET Request documentation. This will help you understand how to configure an API tool, the structure of asset records and prepare your bulk update payload effectively.   What Asset Details Can I POST via the TG API? We've updated the TG API funct

    3965 Views 1 min

    Griffin Air - Release Notes

    Published February 11th, 2026 by Daan de Waard

    View the Device Firmware Master Page or subscribe to our technical newsletter  to be notified of bug fixes and firmware updates. Device Firmware Release Notes: Firmware Version Notes V1.8 Introduce tip detection Allow parameterising GPS override settings for Ground Mode Allow setting Active and Inactive digital actions on the Ground Mode state Ensur

    1042 Views 1 min

    Configuring Ground Mode

    Published September 9th, 2024 by Daan de Waard

    Ground Mode The Griffin Air features ‘Ground Mode’, which is an advanced detection mechanism for determining whether a device is in a flight or not. This can be useful for determining when the device should go into a dormant mode so that it doesn't waste power or transgress air safety rules by attempting communication during flight. ‘Ground Mode’ is

    1913 Views 4 min

    Firmware Release Notes - Barra Fusion Cat 1bis EUK

    Published May 1st, 2026 by Daan de Waard

    View the Device Firmware Master Page or subscribe to our technical newsletter  to be notified of bug fixes and firmware updates. Device Firmware Release notes: Firmware Version Notes v2.3 [BETA] Fixed recovery mode log reason updates when cell scanning is disabled Fix trip upload period parameter reference in recovery mode Changed trip tracking log

    7647 Views 1 min

    Private Mode in Telematics Guru

    Published March 31st, 2025 by Daan de Waard

    Applies to: Device Firmware Version Dart3-4G Bluetooth®* v1.6+ firmware Bolt v1.24+ firmware [beta] Bolt2 v2.24+ firmware [beta] *Additional compatible devices will be added in due course. What is Private Mode? Private Mode is designed to enhance user privacy by temporarily masking the asset location data of devices. Its primary goal is to prevent t

    3225 Views 6 min

    Energy Saving Stack (ESS)

    Published October 21st, 2025 by Daan de Waard

    A New Benchmark in IoT Battery Efficiency ESS-enabled devices require the use of our Location Engine. ESS-enabled devices require the use of the Location Engine, which means a Location Engine connector must be selected. If an ESS-enabled device is configured with a standard (non-LE) connector, it will not be able to send data to the end platform. Th

    3118 Views 3 min

    Private Scans (Adv) Parameters

    Published October 16th, 2025 by Daan de Waard

    Private Scans (Adv) Parameters Private Scans Firmware applies to: Device Firmware Version Yabby Edge v1.32+ [beta]  Oyster Edge  v1.23+ [beta]  Manta Fusion v1.4+ [beta]  Barra Edge  v1.10+ [beta] Additional compatible devices will be added in due course. Private Scans give users enhanced control over the device’s Wi-Fi scan phase, enabling fine tun

    2446 Views 1 min

    Barra Fusion Cat 1bis EUK - Supported Countries and Network Settings

    Published November 18th, 2025 by Daan de Waard

    Barra Fusion EUK (eSIM) - Connectivity by Country  This table provides a reference list of countries where the Barra-Fusion Cat 1bis EUK (operating with an eSIM) is expected to work as a complete package.  Connectivity expectations are based band compatibility and roaming agreements and may change over time. Connectivity is not guaranteed and should

    10460 Views 3 min

    Getting Started with the Barra Recovery

    Published October 28th, 2025 by Daan de Waard

    The Barra Recovery   The Barra Recovery is for asset recovery services that need last-metre recovery capabilities when GPS location is insufficient.​ The Barra Recovery is a combination GNSS and Wi-Fi location tracker with a backup beacon that allows the device to be located even where conventional location systems lack fidelity, as well as where au

    5266 Views 3 min

    Arrow Global BLE Release notes

    Published August 6th, 2025 by Daan de Waard

    View the Device Firmware Master Page or subscribe to our technical newsletter  to be notified of bug fixes and firmware updates. Device and Bluetooth Firmware Release notes: Firmware Version Notes v2.17 Added DM Dot Glow support Added DM Dot Sensor Support v2.16 Improved BLE Continuous Scanning reliability v2.15 Fixed incorrect ICCID reported v2.14

    3838 Views 1 min

    Private Wi-Fi Lookups

    Published July 15th, 2025 by Daan de Waard

    Introduction Location Engine connected devices that use Wi-Fi MAC address scanning (i.e. Edge, Fusion, etc) to determine their location use public Access Point (AP) datasets by default. These commercial databases are fantastic for locating devices in public areas with lots of fixed Wi-Fi routers, but can lose accuracy or fail to gain a fix altogethe

    3688 Views 1 min

    Getting Started with the Arrow Global Bluetooth®

    Published August 6th, 2025 by Daan de Waard

    The Arrow Global Bluetooth®     The Arrow Global BLE is an affordable, hardwired GPS tracking device built for dependable fleet and asset monitoring. It features several configurable inputs and outputs as well as the ability to serve as a Bluetooth® gateway. With a compact form-factor, the Arrow was designed for discreet in-vehicle installation and

    5501 Views 3 min

    Default I/O Mappings Arrow Global Bluetooth®

    Published August 7th, 2025 by Daan de Waard

    Here are the Default I/O Mappings for Digital Matter's Arrow Global Bluetooth® tracker. You can change some of these mappings on the Device Manager server - we do not recommend changing these unless you know what you are doing. Additionally, some firmware features provide their 'result' as a Digital Input flag - i.e. Idling flag. It is important whe

    7335 Views 1 min

    Arrow Global BLE Wiring and Installation guide

    Published July 10th, 2025 by Daan de Waard

    The Arrow Global BLE is supplied with an 8-wire harness. The harness facilitates various I/O's. For many installs, where we simply are looking for 'standard' vehicle tracking, we only need to connect 3-wires. The benefit of a 3-wire 'hard-wired' install is that the device can't be easily dislodged/removed, and - a ‘true’ ignition signal can be detec

    5145 Views 2 min

    Battery Life Estimation

    Published November 14th, 2025 by Daan de Waard

    Battery Life Estimation  Overview Battery life estimation in Device Manager is influenced by many dynamic factors, including device configuration, environmental conditions, network quality, SIM choice, and battery manufacturing variances. This article provides a comprehensive explanation of how Device Manager generates battery life estimates, the li

    2902 Views 3 min

    G70 Wiring Guide - DM RFID Reader

    Published December 17th, 2025 by Daan de Waard

    This guide provides instructions for integrating the G70 with a Digital Matter RFID Reader ensuring correct wiring connections.   DM RFID reader connection RFID Reader pin out DM RFID Wire  Function Red External Vin (5 volts) Black Common Ground Green TTL Rx pin Purple TTL Tx pin   Connector Options   Cut Off Molex Connector: You can cut off the Mol

    4007 Views 1 min

    Device Firmware Release Directory

    Published February 24th, 2026 by Daan de Waard

    Welcome! The intent is for this page to be the single source of truth for our device firmware. The page will be updated at a regular cadence.  Search and filter the table to find the latest Production, Beta, and BLE firmware for each device, plus release dates and quick links to the device-specific firmware release notes.  Click on the column header

    938 Views 1 min

    BLE Tag Digital & Analog Mapping for Wired Devices

    Published May 13th, 2025 by Daan de Waard

    Suggested Reading Before continuing, review these articles: Bluetooth® Getting Started - Tags & Scanning   Continuous Bluetooth Scanning   Generic Protocol Tag Analog Mapping   Proprietary Tag Analog Mapping       Which Devices Support Digital & Analog BLE Tag Mapping?   Device Underlying Scan Method G70-4G Bluetooth® Continuous Arrow Global

    895 Views 3 min

    First Start - Barra Fusion Cat 1bis EUK

    Published January 14th, 2026 by Daan de Waard

    Introducing the Barra Fusion Cat 1bis EUK The Barra Fusion Cat 1bis EUK (Product code Barra-Fusion-EUK) is Digital Matter's ultra-rugged and compact Indoor/Outdoor battery-powered asset tracker.  Key Features: Location via True GNSS (Multiple constellations: GPS, GLONASS, Galileo, BeiDou and QZSS), Wi-Fi Access Point MAC Address Scanning, and Cell T

    15025 Views 8 min
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