Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
daan.de.waard@digitalmatter.com
Article
Last Month
Bluetooth® Gateway Guide - Tags, Scanning & Compatibility Use this page as the starting point for Bluetooth® tag and sensor deployments with Digital Matter gateway devices. It explains the core Bluetooth® workflows, links to the main setup articles, lists supported tag types, and shows where to go next for Device Manager and Telematics Guru conf
Initial Provisioning This guide is intended to assist new users in getting a Barra Recovery online for the first time. Once you have some experience with the device, this process may change slightly. e.g you may wish to queue firmware and parameter updates before inserting a SIM and batteries - so that the device picks up new settings once it gets o
KPN Plastic SIM Compatibility with Digital Matter Devices This article summarises current compatibility findings for KPN plastic SIMs across Digital Matter devices, including where an APN must be set manually, where firmware or provisioning work is required. Use this page when planning a rollout with KPN plastic SIMs or when troubleshooting first-ti
The Digital Matter Bluetooth Provisioning Tool is used to manage and monitor DM Dots Tag, DM Dot Glows and DM Dot Sensors, with planned expansion to other Bluetooth devices. It supports: QR code scanning of DM BluetoothTags Proximity Searching (Nearby tags) Commissioning DM Dot Tags, DM Dot Glows and DM Dot Sensors. Configuring and updating tag and
Battery Life Estimates: The Barra Recovery boasts a 'Deploy-once' battery life with 10+ years on only 2 x AA user-replaceable batteries. Battery life is dependent on a host of features, this article will help you make predictions. Estimate Calculator: The battery life estimate calculator can aid in estimating battery life. Barra Recovery Battery C
Purpose This document provides a brief overview of how to configure the ‘special’ parameters on the Griffin-Air. For configuring the ‘standard’ parameters, please reference the setup guides for the Oyster3-Global. Special Parameters The System Parameter tabs that are specific to the Griffin-Air are the following: Barometer Ground Mode
Overview Digital Matter Wi-Fi Beacons improve indoor location fidelity by broadcasting a known MAC address that Location Engine devices can reliably detect, especially in Wi-Fi lookup black spots. Indoor RF is highly variable. Building materials, multi-path, interference, and day-to-day environmental changes can significantly affect detection and po
Barra Recovery General and Debug Logs The Barra Recovery includes helpful debug logs to confirm the device actions and status: On-Demand Tracking Successful initiation of the ODT mode. Debug[GEN][Info]: On Demand Tracking enabled, expires 17/06/2025 06:00:00 Successful cessation of ODT mode. Debug[GEN][Info]: On Demand Tracking disabled Incorrect
Microsoft Entra SSO for Telematics Guru Telematics Guru supports Single Sign-On (SSO) using Microsoft Entra ID (formerly Azure AD). This allows organisations to manage access to the Telematics Guru web app using their existing Microsoft 365 or Entra tenant. This feature is currently at MVP stage and requires assistance from the Telematics Guru suppo
Introduction Location Engine connected devices that use Wi-Fi MAC address scanning (i.e. Edge, Fusion, etc) to determine their location use public Access Point (AP) datasets by default. These commercial databases are fantastic for locating devices in public areas with lots of fixed Wi-Fi routers, but can lose accuracy or fail to gain a fix altogethe
Applies to: Device Firmware Version Dart3-4G Bluetooth®* v1.6+ firmware Bolt v1.24+ firmware [beta] Bolt2 v2.24+ firmware [beta] *Additional compatible devices will be added in due course. Before you start Ensure you have reviewed: Welcome to the Device Manager API Device Manager ASYNC Messaging Architecture A full list of API calls can be found a
Share important updates with your customers using Partner News Items Partners can create and publish News Items directly to their customers using the News Item functionality. Users with the Partner Manage permission are able to create and schedule News Items, and users with the Partner View permission will be able to view the News Items management m
Applies to: Device Firmware Version Dart3-4G Bluetooth®* v1.6+ Bolt2 (rev 88.1/88.2) v1.24+ /v2.24+ *Additional compatible devices will be added in due course. What is Private Mode? Private Mode is designed to enhance user privacy by temporarily masking the asset location data of devices. Its primary goal is to prevent tracking or logging of sen
Contact Verification exists to improve the reliability and security of automated communications in Telematics Guru. This ensures that recipients are validated and receive the notifications expected. Contacts now have a visible verification status for email and mobile details, with clear warnings shown when unverified contacts are selected for notifi
New to Using APIs? Before using this endpoint, review the asset details available via the Asset Details GET Request documentation. This will help you understand how to configure an API tool, the structure of asset records and prepare your bulk update payload effectively. What Asset Details Can I POST via the TG API? We've updated the TG API funct
View the Device Firmware Master Page or subscribe to our technical newsletter to be notified of bug fixes and firmware updates. Device Firmware Release Notes: Firmware Version Notes V1.8 Introduce tip detection Allow parameterising GPS override settings for Ground Mode Allow setting Active and Inactive digital actions on the Ground Mode state Ensur
View the Device Firmware Master Page or subscribe to our technical newsletter to be notified of bug fixes and firmware updates. Device Firmware Release notes: Firmware Version Notes v2.3 [BETA] Fixed recovery mode log reason updates when cell scanning is disabled Fix trip upload period parameter reference in recovery mode Changed trip tracking log
Applies to: Device Firmware Version Dart3-4G Bluetooth®* v1.6+ firmware Bolt v1.24+ firmware [beta] Bolt2 v2.24+ firmware [beta] *Additional compatible devices will be added in due course. What is Private Mode? Private Mode is designed to enhance user privacy by temporarily masking the asset location data of devices. Its primary goal is to prevent t
A New Benchmark in IoT Battery Efficiency What is the Energy Saving Stack (ESS)? Battery life is one of the most limiting factors in cellular IoT. Every second your modem stays connected to the network burns precious energy, whether you’re tracking vehicles, assets, or wildlife. Digital Matter’s Energy Saving Stack (ESS) overcomes battery-life lim
Private Scans (Adv) Parameters Private Scans Firmware applies to: Device Firmware Version Yabby Edge v1.32+ [beta] Oyster Edge v1.23+ [beta] Manta Fusion v1.4+ [beta] Barra Edge v1.10+ [beta] Additional compatible devices will be added in due course. Private Scans give users enhanced control over the device’s Wi-Fi scan phase, enabling fine tun
Barra Fusion EUK (eSIM) - Connectivity by Country This table provides a reference list of countries where the Barra-Fusion Cat 1bis EUK (operating with an eSIM) is expected to work as a complete package. Connectivity expectations are based band compatibility and roaming agreements and may change over time. Connectivity is not guaranteed and should
Introduction Location Engine connected devices that use Wi-Fi MAC address scanning (e.g. Edge, Fusion) rely on public Access Point (AP) datasets by default. These are excellent for tracking in public areas, but often lack accuracy on private property and provide no floor-level context. Private Wi-Fi Lookups overcome this shortfall by letting you cre
View the Device Firmware Master Page or subscribe to our technical newsletter to be notified of bug fixes and firmware updates. Manta GPS CATM-NB Firmware Release Notes: v1.3 Added optional JTAG lockout to meet CE-RED security requirements, preventing unauthorised firmware access. Disables downgrading from 1.3 to only allow upgrade/downgrade to C
The Barra Recovery The Barra Recovery is for asset recovery services that need last-metre recovery capabilities when GPS location is insufficient. The Barra Recovery is a combination GNSS and Wi-Fi location tracker with a backup beacon that allows the device to be located even where conventional location systems lack fidelity, as well as where au
View the Device Firmware Master Page or subscribe to our technical newsletter to be notified of bug fixes and firmware updates. Device and Bluetooth Firmware Release notes: Firmware Version Notes v2.14 Support for BLE Continuous Scanning Support for Analog and Digital Tag Mapping Support for BLE Fuel Probes (Escort TD and Technoton DUT-E S7) v2.13
Introduction Location Engine connected devices that use Wi-Fi MAC address scanning (i.e. Edge, Fusion, etc) to determine their location use public Access Point (AP) datasets by default. These commercial databases are fantastic for locating devices in public areas with lots of fixed Wi-Fi routers, but can lose accuracy or fail to gain a fix altogethe
The Arrow Global Bluetooth® The Arrow Global BLE is an affordable, hardwired GPS tracking device built for dependable fleet and asset monitoring. It features several configurable inputs and outputs as well as the ability to serve as a Bluetooth® gateway. With a compact form-factor, the Arrow was designed for discreet in-vehicle installation and
Here are the Default I/O Mappings for Digital Matter's Arrow Global Bluetooth® tracker. You can change some of these mappings on the Device Manager server - we do not recommend changing these unless you know what you are doing. Additionally, some firmware features provide their 'result' as a Digital Input flag - i.e. Idling flag. It is important whe
The Arrow Global BLE is supplied with an 8-wire harness. The harness facilitates various I/O's. For many installs, where we simply are looking for 'standard' vehicle tracking, we only need to connect 3-wires. The benefit of a 3-wire 'hard-wired' install is that the device can't be easily dislodged/removed, and - a ‘true’ ignition signal can be detec
Battery Life Estimation Overview Battery life estimation in Device Manager is influenced by many dynamic factors, including device configuration, environmental conditions, network quality, SIM choice, and battery manufacturing variances. This article provides a comprehensive explanation of how Device Manager generates battery life estimates, the li
This guide provides instructions for integrating the G70 with a Digital Matter RFID Reader ensuring correct wiring connections. DM RFID reader connection RFID Reader pin out DM RFID Wire Function Red External Vin (5 volts) Black Common Ground Green TTL Rx pin Purple TTL Tx pin Connector Options Cut Off Molex Connector: You can cut off the Mol
Welcome! The intent is for this page to be the single source of truth for our device firmware. Take note This page is a work in progress with some data points still being developed! Search and filter the table to find the latest Production, Beta, and BLE firmware for each device, plus release dates and quick links to the device-specific firmware
Suggested Reading Before continuing, review these articles: Bluetooth® Getting Started - Tags & Scanning Continuous Bluetooth Scanning Generic Protocol Tag Analog Mapping Proprietary Tag Analog Mapping Which Devices Support Digital & Analog BLE Tag Mapping? Device Underlying Scan Method G70-4G Bluetooth® Continuous Arrow Global
The Arrow Global is a robust and affordable vehicle tracking device with inputs/outputs, remote immobilisation for fleet management, driver ID, driver safety and behaviour monitoring, theft recovery, and more. Key Features: High-performance, high-precision GPS tracking device Wire into power for real-time vehicle and fleet tracking Bluetooth® gatew
Introducing the Barra Fusion Cat 1bis EUK The Barra Fusion Cat 1bis EUK (Product code Barra-Fusion-EUK) is Digital Matter's ultra-rugged and compact Indoor/Outdoor battery-powered asset tracker. Key Features: Location via True GNSS (Multiple constellations: GPS, GLONASS, Galileo, BeiDou and QZSS), Wi-Fi Access Point MAC Address Scanning, and Cell T
View the Device Firmware Master Page or subscribe to our technical newsletter to be notified of bug fixes and firmware updates. Device Firmware Release notes: Firmware Version Notes v1.4 [beta] Added option to set location upload to None / End of Movement / End of Cooldown in Standby Mode. Added Digital Input state change for Beacon On / Off. Added
Subscribe to our mailing list to receive Digital Matter news, product and tehnical updates, and more.