The Address Book in Telematics Guru stores contact details used for:

• Alerts
• Mobile app push notifications
• Scheduled reports
• Scheduled Maintenance Reminders (SMR)

Required Permissions

To view the Address Book, users need the following user permissions:

• Address Book View

To view and edit the Address Book, users need both:

• Address Book View
• Address Book Manage

Set Permissions

1. Navigate to Admin → Users
2. Click Edit against the relevant user
3. Permissions tab
4. Select required permissions
5. Save

Add or Edit a Contact

💡 New Telematics Guru users automatically get an Address Book entry created for them.
 

1. Go to Admin → Address Book
2. Open an existing contact or create a new one
3. Enter the contact name, email, and mobile number
4. Verify the email or mobile number
5. Save

Contact Verification

New contacts need to verify their email or mobile number before they can receive notifications.
Users with Address Book Manage permission can start verification from the Address Book. 

Linking to Users and Drivers

Link to Users:

1. Open the Address Book
2. Edit the relevant entry
3. Select a user to link
4. Save

Link to Drivers:

1. Go to Admin → Drivers
2. Edit the relevant Driver
3. Link Address Book Entry
4. Save

Bounce List

If an email or mobile number has repeated delivery failures, Telematics Guru will stop sending to that address and add it to the bounce list.

To check if on the bounce list:

1. Go to Admin → Address Book
2. Entries with a 🚫 symbol are in the bounce list

To remove from the bounce list: 

1. Go to Admin → Organisation Management → Organisation Messages
2. Select the relevant Address Book entry
3. Select Check Mail Deliverability
4. Select Remove from Bounce List

Troubleshooting

I cannot see the Address Book

Your account may not have the required permissions. See Required Permissions above, or contact Digital Matter Support.
 

A contact is not receiving notifications

1. Check the contact has been added as a recipient for the relevant alert, report, or schedule.
2. Check their email address or mobile number is verified.

For further troubleshooting, see Why Aren't I Receiving my Email/SMS Alerts or Reports?

An email or mobile number is on the bounce list

This occurs after repeated delivery failures. While on the bounce list, Telematics Guru will not attempt to send to that address. See Bounce List above, or Contact Digital Matter Support to have the address removed.