How charges work and how to avoid unnecessary recurring fees

Forwarders allow device data to be sent from Device Manager to an external platform or endpoint. It is important to understand how Forwarders are billed to avoid unnecessary recurring charges.

How are Forwarders charged?

Each active Forwarder incurs one Forwarder charge, regardless of the number of active devices using that Forwarder.

For example, whether 10 or 1,000 devices use the same Forwarder, only one Forwarder charge applies to that Forwarder.

When are Forwarders billed?

Forwarders are billed at the end of each month.

Any Forwarder that was active during the billing period may incur a charge, even if it is no longer actively being used to transmit device data.

How to disable a Forwarder

To prevent future recurring LE-Forwarder charges, ensure that Forwarders no longer in use are disabled in Device Manager.

Steps to disable a Forwarder:

1. Log in to Device Manager
2. Navigate to the Forwarders tab
3. Select the Forwarder you wish to disable.
4. Click Edit.
5. Untick the Enabled checkbox and click OK to save your changes.